Can't Transfer Membership Reward Points Without Card?
Aug 29, 2015, 6:50 pm
#1
Original Poster
Join Date: Jul 2003
Location: DFW
Programs: PLAT -- 2.7Million
Posts: 2,051
Can't Transfer Membership Reward Points Without Card?
Greetings,
Asking for some insight here...
I earned ~55K points on a Business Gold Rewards Card.
When I try to transfer the points to an airline I am requested to enter the
- CID Number
- Card Security Code
However, I no longer have the card.
Is there any way I can effect the transfer w/o getting a replacement card?
Thank you in advance.
Asking for some insight here...
I earned ~55K points on a Business Gold Rewards Card.
When I try to transfer the points to an airline I am requested to enter the
- CID Number
- Card Security Code
However, I no longer have the card.
Is there any way I can effect the transfer w/o getting a replacement card?
Thank you in advance.
Aug 29, 2015, 6:56 pm
#2
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Greetings,
Asking for some insight here...
I earned ~55K points on a Business Gold Rewards Card.
When I try to transfer the points to an airline I am requested to enter the
- CID Number
- Card Security Code
However, I no longer have the card.
Is there any way I can effect the transfer w/o getting a replacement card?
Thank you in advance.
Asking for some insight here...
I earned ~55K points on a Business Gold Rewards Card.
When I try to transfer the points to an airline I am requested to enter the
- CID Number
- Card Security Code
However, I no longer have the card.
Is there any way I can effect the transfer w/o getting a replacement card?
Thank you in advance.
Aug 29, 2015, 6:57 pm
#3
Original Poster
Join Date: Jul 2003
Location: DFW
Programs: PLAT -- 2.7Million
Posts: 2,051
Aug 29, 2015, 7:33 pm
#4
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,166
If I were you, I'd be glad that Amex is implementing some sort of security to prevent a random person from cashing out your point balance.
Aug 29, 2015, 7:39 pm
#5
Original Poster
Join Date: Jul 2003
Location: DFW
Programs: PLAT -- 2.7Million
Posts: 2,051
You no longer have the card because you lost it, or because you cancelled it? If it's the former, you need to comply. If it's the latter, I'd be surprised if the points still existed.
If I were you, I'd be glad that Amex is implementing some sort of security to prevent a random person from cashing out your point balance.
If I were you, I'd be glad that Amex is implementing some sort of security to prevent a random person from cashing out your point balance.
The agent confirmed that the card is active.
What do you mean by "comply"?...transferring the points to the SPG card? Is there no risk in transferring the points to my SPG card? I saw something about a .33 valuation, but want full amount going ultimately to KrisFlyer.
IF you mean "comply" by submitting the codes, then I'll infer that you are stating that there are no other options. If that is certain then I could just get the card replaced.
Aug 29, 2015, 7:55 pm
#6
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,166
I'd personally hope there are no other options, because anything else would bypass security. Using SPG as a middleman would probably result in a loss of value for you.
Aug 30, 2015, 1:57 am
#7
Join Date: Oct 2013
Location: YVR/BLI
Programs: SPG Gold, Marriott Gold
Posts: 232
If I understand your situation correctly you want to transfer your AMEX MR points to Krisflyer. If you do it via SPG you will lose 2/3 of your points as 1000 MR points gets you 333 SPG points. Don't know why the chat rep would even suggest it.
You should be able to call in and do the transfer by phone.
You should be able to call in and do the transfer by phone.
Aug 30, 2015, 3:20 pm
#8
Original Poster
Join Date: Jul 2003
Location: DFW
Programs: PLAT -- 2.7Million
Posts: 2,051
If I understand your situation correctly you want to transfer your AMEX MR points to Krisflyer. If you do it via SPG you will lose 2/3 of your points as 1000 MR points gets you 333 SPG points. Don't know why the chat rep would even suggest it.
You should be able to call in and do the transfer by phone.
You should be able to call in and do the transfer by phone.
Thank you...will give them a call.
FOLLOW-UP....Agent would not proceed w/o the card's code. :-(
FOLLOW-FOLLOW-UP....2nd agent was able to effect the change...had to send me a temporary pwd.
Last edited by AAJetMan; Aug 30, 2015 at 4:09 pm
Aug 30, 2015, 4:07 pm
#9
Join Date: Mar 2005
Location: MDW/ORD and the late lamented Meigs Field...
Programs: UA 1MM Premier 1K, Hilton Gold, Marriott Titanium/ LT
Posts: 1,229
Just had similar issue when I cancelled a Diners Club card (remember those?) Lost access to my online account, even though I have 90 days from date of cancellation of card to use up my (many) rewards. Called in, and with persistence got transferred to someone who could open the account for the limited purpose of redeeming the points. She asked for card number and cvv, which I did not have, but was satisfied with SSN, birthdate, and security password.
So - try calling again, ask for supervisor, and do it quickly in case there's an expiration date on those points!
So - try calling again, ask for supervisor, and do it quickly in case there's an expiration date on those points!
Aug 30, 2015, 4:10 pm
#10
Original Poster
Join Date: Jul 2003
Location: DFW
Programs: PLAT -- 2.7Million
Posts: 2,051
Just had similar issue when I cancelled a Diners Club card (remember those?) Lost access to my online account, even though I have 90 days from date of cancellation of card to use up my (many) rewards. Called in, and with persistence got transferred to someone who could open the account for the limited purpose of redeeming the points. She asked for card number and cvv, which I did not have, but was satisfied with SSN, birthdate, and security password.
So - try calling again, ask for supervisor, and do it quickly in case there's an expiration date on those points!
So - try calling again, ask for supervisor, and do it quickly in case there's an expiration date on those points!
I've updated my prior post.