online award booking
Aug 2, 1999, 2:15 pm
#1
Guest
Posts: n/a
online award booking
Does anyone have any comments regarding award booking?
Aug 4, 1999, 8:42 am
#2
Join Date: Jun 1999
Location: Austin
Posts: 59
If by that you're refering to online award booking I was able to book an award painlessly myself online.
If you're referring to calling Starwood to book an award my only comment is this - don't call their regular reservations office to cancel a reservation, call Starwood Preferred Guest otherwise your points won't go back to your account.
If you're referring to calling Starwood to book an award my only comment is this - don't call their regular reservations office to cancel a reservation, call Starwood Preferred Guest otherwise your points won't go back to your account.
Aug 4, 1999, 8:30 pm
#3
Join Date: Apr 1999
Location: Montréal, Canada
Posts: 1,610
I have never booked award travel online, but I have called the service centre a number of times to book my award stays...never a problem. I always try to book at least three months ahead and have yet to be refused a specific day(s). Rome, London, Acapulco...never a hitch.
As an aside, when Sheraton became Starwood, some of the point requirements were lowered, others raised. A stay I had already booked under Sheraton subsequently required fewer points under Starwood. One call to the service centre and the difference in points was credited immediately.
Full marks to Starwood!
As an aside, when Sheraton became Starwood, some of the point requirements were lowered, others raised. A stay I had already booked under Sheraton subsequently required fewer points under Starwood. One call to the service centre and the difference in points was credited immediately.
Full marks to Starwood!
Aug 11, 1999, 9:40 am
#4
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
This is a dumb question. But how do you book a Starwood award online? I can't seem to find it on the Preferred Guest webpage. Thanks.
Aug 11, 1999, 11:50 am
#5
Join Date: Jul 1999
Location: SEA
Posts: 3,178
Melissa...I had posted here about CS at the PG line, but deleted it later since no one responded.
I called the PG line and had great service from a CSR; then I posted that here. The next day I got an e-mail from the CSR's boss thanking me for the kind words & assuring me that Starwood reads F-T regularly.
I called the PG line and had great service from a CSR; then I posted that here. The next day I got an e-mail from the CSR's boss thanking me for the kind words & assuring me that Starwood reads F-T regularly.
Aug 11, 1999, 1:34 pm
#6
Original Member
Join Date: May 1998
Location: New York
Posts: 2,115
I think it's very wise of starwood to read F-t. For that matter every Hotel/Airline should be reading their forum to see what their customers are saying.
I just hope starwood is reading the thread on the 800 phone number charges closely
I just hope starwood is reading the thread on the 800 phone number charges closely