Go Back  FlyerTalk Forums > Miles&Points > Discontinued Programs/Partners > Starwood | Starwood Preferred Guest
Reload this Page >

Best Rate Guarantee (BRG) 2015 : *now 20% off*; Success, failure & discussion thread

Best Rate Guarantee (BRG) 2015 : *now 20% off*; Success, failure & discussion thread

    Hide Wikipost
Old Dec 29, 15, 7:19 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: TravelinSperry
Wiki Link
Signed-in FT members with 90 days / 90 posts can edit this Wikipost.

What is the Best Rate Guarantee (BRG ?)
If a lower rate at a Starwood Hotel is made available on a non-Starwood website or non-Starwood mobile application, upon its receipt of a claim that satisfies these Best Rate Guarantee terms and conditions, Starwood will honor that Competing Rate and provide the individual that submitted the valid claim one of the following rewards: (1) an additional 20% discount off the Competing Rate per room per night (up to a maximum of three rooms); or (2) 2,000 Starwood Preferred Guest® Starpoints® per room per stay (up to a maximum of three rooms).

BRG Wiki on Flyertalk

• You cannot BRG against a rate on a Starwood Website/App (hot escapes, promos, Gov. Rate etc.). It has to be a 3rd party website/App.
• Cancellation policy has no bearing on a BRG claim with one exception if the rate difference is within 1%.
"Starwood may deny claims where the difference between the Competing Rate and the rate on the Starwood Website is less than one percent; provided that Starwood will not use the fact that the difference between the Competing Rate and the rate on the Starwood Website is less than one percent to deny such claims if the cancellation policy for the Competing Rate is more favorable to the guest than the cancellation policy for the rate on the Starwood Website."
A valid Starwood website reservation is required to submit a BRG (only exception is when there is no availability on the Starwood website)
• Only one claim may be submitted per reservation number (If your first claim is denied, you may submit a new claim for that reservation if you find another lower rate after you receive the denial email)
• Make sure to book a flexible rate on SPG.com. This will allow you to then cancel this booking if you find a lower Starwood rate later (like the hot escapes etc.) or if your travel plans change.
• You can BRG with a flexible rate against a prepaid rate. In other words, if expedia is offering a room for $100 prepaid, and spg.com shows a prepaid room for $150 or a flexible room for $200, you can book the FLEXIBLE spg.com rate and BRG it against the PREPAID $100 expedia rate. And you will receive the flexible cancel terms if the BRG is approved.
• If your comparable rate includes extras like breakfast or parking, make sure there is a room available on spg.com that includes the exact amenities. If there is the same room type with the same amenities on SPG.com, they will compare and if lower on third party, the claim may be approved for the room type and with the amenities. If there is the same room type available but no/different amenities offered, the claim may still be approved, but the rate will be room only.
• Room types must be the same for a BRG.
• If you have an approved and finalized claim and you find an even cheaper rate later, then you may submit a new BRG claim that is not connected to any existing reservation. If this BRG claim is approved, you will need to make a new flexible reservation on SPG.com. Once the process is completed, you will then email the BRG desk to cancel your first reservation, if it is within the cancellation deadline.
• If you find availability for the room type you want on a third party website/app but there is no availability for that room type or no availability for any room type on the Starwood Website, then this may be an approved claim if it meets all other terms and conditions. You will need to make sure that you specify the room type you actually want on the Starwood Website section and enter 0 in the rate and currency. This will ensure that the processing associates know that the room type you want is not available on the Starwood Website. You may also add additional comments near the end of the claim form indicating that there is no availability on the Starwood Website to help clarify.

Differing currencies
• "The Best Rate Guarantee department will approve a claim if there is a difference of 2.5% or greater where the currencies are different or a difference of 1% or greater if the currencies are the same."

Link to T&C
https://www.starwoodhotels.com/bestrate/terms.html

Practicalities During/After Stay
• Reconfirm your rate at check-in; normally the hotel will have the correct BRG rate in your reservation, but sometimes you will need to remind them.
• If you choose points, they will be credited after the stay; check in one week to see if they have posted. If not contact the BRG office to arrange to have them posted.

How to add a SNA to a BRG reservation
• Log into your SPG account
• Click on your stays to view our your current reservation
• Look for your BRG reservation and click on "send confirmation" link for the BRG reservation
• reload the page and you should be able to now select "apply SNA to this stay" link
Print Wikipost

 
Old Jan 1, 15, 7:35 am
  #1  
Moderator: British Airways Executive Club, Marriott Bonvoy
Original Poster
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 11,817
Best Rate Guarantee (BRG) 2015 : *now 20% off*; Success, failure & discussion thread

Welcome to the 2015 version of the SPG Best Rate Guarantee thread.

Previous discussion is here :

http://www.flyertalk.com/forum/starw...er-thread.html
Oxon Flyer is offline  
Old Jan 2, 15, 5:28 pm
  #2  
FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: Toronto vicinity
Programs: UA 1K, AC MM E50, SPG P100, Marriott Plat, Fairmont Plat
Posts: 12,213
HONOLULU

Hotel Name: Sheraton Waikiki
Arrival Date: Jan XX, 2015
Departure Date: Jan XX, 2015 (1 night)
Number of Adults : 2
Number of Rooms : 1
Room Type: Mountain View (room only)
Starwood Brand Web Site Room Rate : $220
Company room provider : Other Web Site
Other Company room provider :www.bookit.com
Competing rate : $198
Actual confirmed rate: $198 USD plus tax and resort charge

2000 pts

If I had been able to get City View, the BRG would have been $189 (SPG was $210), but the BRG desk was lightly staffed yesterday and by the time they looked at it today, city view rooms were gone.

What's hilarious is C&P is $180 + 10K pts (or 25K pts for a reward night).
margarita girl is online now  
Old Jan 3, 15, 3:08 pm
  #3  
 
Join Date: Nov 2012
Location: SFO
Programs: AA ex-P, Hyatt whatever tier 2 is now, credit card elite in the usual suspects
Posts: 1,715
Hotel Name: Liberty Hotel, Boston
Arrival Date: Feb 2015 (2 nights)
Number of Adults : 1
Number of Rooms : 1
Room Type: Deluxe
Starwood Brand Web Site Room Rate : $251
Other Company room provider :www.expedia.com
Competing rate : $225
Actual confirmed rate: $225 USD plus tax and resort charge

2000 pts

Was rejected because "they couldn't find any rooms via Expedia". I verified that they still exist, took a screen shot and called the Platinum Concierge line who left them a note. They called this morning to confirm it.
djibouti is offline  
Old Jan 4, 15, 12:12 pm
  #4  
 
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Ambassador (LTT)
Posts: 1,762
Hotel Name: Le Meridien Budapest
Arrival Date: September 2015 (2 nights)
Number of Adults : 1
Number of Rooms : 1
Room Type: Superior
Starwood Brand Web Site Room Rate : 157 euro + 22% tax
Other Company room provider : hotelscombined
Competing rate : 149 euro tax included
Actual confirmed rate: 154 euro tax included
2000 pts

Last edited by supatight80; Jan 7, 15 at 5:47 pm
supatight80 is offline  
Old Jan 4, 15, 12:59 pm
  #5  
 
Join Date: Jan 2012
Location: HEL
Programs: anti-MaRiot SPG-P IHG-S HH-D LeClub/CC-G, BA/A3-G DL/AY-P, Octopus
Posts: 4,951
Hotel Name: Le Méridien Abu Dhabi
Arrival Date: Jan XX, 2015
Departure Date: Jan XX, 2015
Number of Rooms : 1
Room Type: deluxe city view
Starwood Brand Web Site Room Rate : 577 AED
Company room provider : Other Web Site
Other Company room provider :www.onhotels.com
Competing rate : 345 AED
Actual confirmed rate: 300 AED
remymartin is offline  
Old Jan 5, 15, 8:33 am
  #6  
 
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Ambassador (LTT)
Posts: 1,762
Now 2000 points or 20% off?

Lurkers, is this permanent or a brg promo?

If it's now 20% off, will the brg claims be harder to be approved or is it business as usual?

Last edited by supatight80; Jan 5, 15 at 10:10 am Reason: typo: permanent not parmanent
supatight80 is offline  
Old Jan 5, 15, 8:51 am
  #7  
 
Join Date: Aug 2011
Location: BEG
Programs: LH FTL, EY Silver, SPG Gold
Posts: 2,101
Noticed this a few moments ago as well.
gojko88 is offline  
Old Jan 5, 15, 9:26 am
  #8  
 
Join Date: May 2012
Location: Singapore
Programs: JL Premier | Marriott Platinum Elite | GE, TSA-Pre
Posts: 6,662
Looks like T&Cs are updated today.
lcpteck is offline  
Old Jan 5, 15, 9:46 am
  #9  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by supatight80 View Post
Lurkers, is this parmanent or a brg promo?

If it's now 20% off, will the brg claims be harder to be approved or is it business as usual?
Effective today, January 5th, we have increased the BRG reward percentage to 20. This is another way we’re making Starwood channels the best place to book your stay for the most attractive rates and rewards like free wifi, which we announced last month. All claim processing will be business as usual in accordance with the new terms and conditions.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Old Jan 5, 15, 9:50 am
  #10  
 
Join Date: Oct 2011
Location: BKK
Programs: Marriott Bonvoy Titanium; QR Plat
Posts: 1,740
Originally Posted by Starwood Lurker View Post
Effective today, January 5th, we have increased the BRG reward percentage to 20. This is another way we’re making Starwood channels the best place to book your stay for the most attractive rates and rewards like free wifi, which we announced last month. All claim processing will be business as usual in accordance with the new terms and conditions.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
what are the differences between the old and new T&C?

I hope starwood will not make BRG as a joke. (like Hyatt)

ps. sorry for my poor english.
3rdworldresident is online now  
Old Jan 5, 15, 9:57 am
  #11  
 
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Ambassador (LTT)
Posts: 1,762
February 2015

Hotel Name: Westin Wall Centre Vancouver
Arrival Date: February 2015 (1 night)
Number of Rooms : 1
Room Type: Traditional
Starwood Brand Web Site Room Rate : 179$ + tax
Other Company room provider : hotelscombined
Competing rate : $92 cdn + tax
Actual confirmed rate: $92 cdn + tax
2000 pts

Last edited by supatight80; Jan 7, 15 at 5:54 pm
supatight80 is offline  
Old Jan 5, 15, 9:57 am
  #12  
 
Join Date: May 2012
Location: Singapore
Programs: JL Premier | Marriott Platinum Elite | GE, TSA-Pre
Posts: 6,662
Originally Posted by 3rdworldresident View Post
what are the differences between the old and new T&C?

I hope starwood will not make BRG as a joke. (like Hyatt)

ps. sorry for my poor english.
Yes your english is very poor...
lcpteck is offline  
Old Jan 5, 15, 9:59 am
  #13  
 
Join Date: May 2012
Location: Singapore
Programs: JL Premier | Marriott Platinum Elite | GE, TSA-Pre
Posts: 6,662
Thumbs up

Originally Posted by Starwood Lurker View Post
Effective today, January 5th, we have increased the BRG reward percentage to 20.
Great news indeed!
lcpteck is offline  
Old Jan 5, 15, 10:20 am
  #14  
 
Join Date: Oct 2011
Location: BKK
Programs: Marriott Bonvoy Titanium; QR Plat
Posts: 1,740
Originally Posted by lcpteck View Post
Yes your english is very poor...
thank you for your compliment.
3rdworldresident is online now  
Old Jan 5, 15, 11:12 pm
  #15  
 
Join Date: Dec 2014
Location: New York City
Programs: American Airlines Executive Platinum, Marriott Rewards Platinum Premier Elite
Posts: 1,189
Starwood BRG now 20% off

Now starwood BRG claims that are approved can be 20% off instead of the old 10% off. The points option is still only 2k though.
donotblink is offline  

Thread Tools
Search this Thread