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SPG Keyless (mobile, keyless check-in) - Now Live [Master Thread]

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Old Mar 30, 2015, 12:29 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lcpteck
SPG Keyless


List of SPG Keyless properties

Aloft Abu Dhabi
Aloft Arundel Mills
Aloft Asheville Downtown
Aloft Atlanta Downtown
Aloft Austin at The Domain
Aloft Beachwood
Aloft Beijing, Haidian
Aloft Birmingham Soho Square
Aloft Bogota Airport
Aloft Bolingbrook
Aloft Broomfield Denver
Aloft Brussels Schuman
Aloft Buffalo Airport
Aloft Bursa Hotel
Aloft BWI Baltimore Washington International Airport
Aloft Calgary University
Aloft Cancun
Aloft Cessna
Aloft Chapel Hill
Aloft Charleston Airport & Convention Center
Aloft Charlotte Ballantyne
Aloft Charlotte Uptown at the EpiCentre
Aloft Chesapeake
Aloft Chicago City Center
Aloft Chicago O'Hare
Aloft Cleveland Downtown
Aloft Cupertino
Aloft Dalian
Aloft Dallas Downtown
Aloft Denver Downtown
Aloft Denver International Airport
Aloft Detroit
Aloft Dongguan Songshan Lake
Aloft Dulles Airport North
Aloft Frisco
Aloft Green Bay
Aloft Guadalajara
Aloft Haiyang
Aloft Harlem
Aloft Houston by the Galleria
Aloft Jacksonville Airport
Aloft Jacksonville Tapestry Park
Aloft Kuala Lumpur Sentral
Aloft Las Colinas
Aloft Leawood-Overland Park
Aloft Lexington
Aloft Liverpool
Aloft London Excel
Aloft Miami - Brickell
Aloft Miami Doral
Aloft Milwaukee Downtown
Aloft Minneapolis
Aloft Montréal Airport
Aloft Mount Laurel
Aloft Nanhai, Foshan
Aloft Nashville West End
Aloft Nashville-Cool Springs
Aloft New Orleans Downtown
Aloft New York Brooklyn
Aloft Oklahoma City Downtown Bricktown
Aloft Ontario-Rancho Cucamonga
Aloft Orlando Downtown
Aloft Panama
Aloft Philadelphia Airport
Aloft Phoenix-Airport
Aloft Plano
Aloft Portland Airport at Cascade Station
Aloft Richmond West
Aloft Rogers-Bentonville
Aloft San Antonio Airport
Aloft San Francisco Airport
Aloft Seoul Gangnam
Aloft Silicon Valley
Aloft Sunnyvale
Aloft Tallahassee Downtown
Aloft Tampa Downtown
Aloft Tempe
Aloft Tucson University
Aloft Tulsa
Aloft Tulsa Downtown
Aloft Vaughan Mills
Aloft Winchester
Aloft Yancheng
Aloft Zhengzhou Shangjie
Aloft Zhengzhou Zhengdong New District
Element Arundel Mills
Element Dallas Fort Worth Airport North
Element Denver Park Meadows
Element Ewing Princeton
Element Fargo
Element Frankfurt Airport
Element Hanover Lebanon
Element Harrison - Newark
Element Houston Vintage Park
Element Las Vegas Summerlin
Element Lexington
Element Miami Doral
Element Miami International Airport
Element New York Times Square West
Element Omaha Midtown Crossing
Element Suzhou Science and Technology Town
W Atlanta - Buckhead
W Atlanta - Downtown
W Atlanta - Midtown
W Austin
W Barcelona
W Bogota Hotel
W Boston
W Chicago - City Center
W Chicago - Lakeshore
W Dallas - Victory
W Doha Hotel & Residences
W Fort Lauderdale
W Guangzhou
W Hoboken
W Hollywood
W Hong Kong
W Istanbul
W London - Leicester Square
W Los Angeles - Westwood
W Mexico City
W Minneapolis - The Foshay
W Montréal
W New Orleans - French Quarter
W New York - Downtown
W New York - Times Square
W New York - Union Square
W Paris - Opéra
W Retreat & Spa Bali - Seminyak
W Retreat Koh Samui
W San Francisco
W Santiago
W Scottsdale
W Seattle
W Seoul - Walkerhill
W Singapore - Sentosa Cove
W South Beach
W Taipei
W Washington D.C.
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SPG Keyless (mobile, keyless check-in) - Now Live [Master Thread]

 
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Old Nov 3, 2014, 4:28 pm
  #16  
 
Join Date: Nov 2002
Location: SQL
Programs: SPG Platinum; Hyatt Platinum; UA 1K
Posts: 3,170
Originally Posted by Starwood Lurker
This really has no bearing on SPG Keyless check-in, but nothing should change with regard to how guests settle their accounts even now. From what I can tell, most guests already avoid the front desk when checking out, where it is allowed.
I always assumed that the only reason a guest was allowed to avoid the desk at check out was that the desk had already run the guest's credit card at check in. Keyless Check-in would alter the circumstances.
VPescado is offline  
Old Nov 3, 2014, 4:41 pm
  #17  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by VPescado
I always assumed that the only reason a guest was allowed to avoid the desk at check out was that the desk had already run the guest's credit card at check in. Keyless Check-in would alter the circumstances.
Just my humble opinion, but probably not, unless you didn't use a credit card to guarantee your reservation. However, I'm sure that if the credit card used for that purpose comes into question, you will probably get a push notification to drop by the front desk.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Old Nov 3, 2014, 6:18 pm
  #18  
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Location: YYJ
Posts: 2,230
after seeing the video i assumed that the system used NFC. then i saw that many people in the video were using iPhones so that would be impossible (Apple doesn't allow the NFC to be used for anything but apple pay in the typical apple walled garden philosophy.)
now that i've read that it works via bluetooth, i'm wondering why one would have to hold the phone up to the door. bluetooth has a range of about 10m.
my second question is that since it uses bluetooth, why is it restricted to such a small number of phones?
BenSenise is offline  
Old Nov 3, 2014, 8:09 pm
  #19  
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Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Originally Posted by zsmith2
Doesn't work with Galaxy S5!
I have the same problem: Galaxy S5, Android Version 4.4.2, SPG v3.3.
TerryK is offline  
Old Nov 3, 2014, 8:17 pm
  #20  
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Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Registered okay for Samsung Galaxy S4 (I-9505) Android 4.4.2.
lcpteck is offline  
Old Nov 3, 2014, 8:43 pm
  #21  
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Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
It doesn't like my LG F3Q either, but we don't stay in any of the participating brands (and I don't trust the security surrounding the technology anyway), so it's not really an issue.
mahasamatman is offline  
Old Nov 3, 2014, 9:16 pm
  #22  
Company Representative - Starwood
 
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Originally Posted by Vulcan
What happens if I am travelling with my wife? Is it possible to get keyless entry on 2 different phones?
Hi Vulcan,

You may check post # 9.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker III is offline  
Old Nov 3, 2014, 9:28 pm
  #23  
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Posts: 12,753
It will be interesting to see how the hotels deal with guests walking in with suitcases and simply walking past the front desks to the elevators, especially in the beginning.
Dr. HFH is offline  
Old Nov 4, 2014, 2:03 am
  #24  
 
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
Originally Posted by Vulcan
What happens if I am travelling with my wife? Is it possible to get keyless entry on 2 different phones?
See post #9.
JackE is offline  
Old Nov 4, 2014, 2:37 am
  #25  
 
Join Date: Jul 2008
Programs: AA 2.7MM LTP, UA Gold, Marriott LTT, Nat'l Emerald Exec)
Posts: 305
Originally Posted by TerryK
I have the same problem: Galaxy S5, Android Version 4.4.2, SPG v3.3.
Me too. Somehow, the Samsung Galaxy S5, one of the most popular devices in the world, does not work with this.

Go figure.
EleanorMcDaniel is offline  
Old Nov 4, 2014, 3:14 am
  #26  
 
Join Date: Aug 2001
Location: Toronto, Canada
Programs: Liftime Titanium Elite Marriott
Posts: 1,752
Does anyone know how secure this new system is? Since its so new I would be slightly concerned that this blue tooth system can be hacked?
tfong007 is offline  
Old Nov 4, 2014, 3:24 am
  #27  
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Where do you even see the icon to register? I've an iPhone 5S running iOS 8.1 and the latest SPG app. I don't see anything about keyless registration.
stimpy is offline  
Old Nov 4, 2014, 3:37 am
  #28  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
Originally Posted by tfong007
Does anyone know how secure this new system is? Since its so new I would be slightly concerned that this blue tooth system can be hacked?
If you can view the video linked in post #2, it explains the additional security protocols that are used over and above Bluetooth.
Oxon Flyer is offline  
Old Nov 4, 2014, 6:34 am
  #29  
 
Join Date: Jul 2008
Programs: AA: Former CK (LT PLT), MB: PE (LT Gold)
Posts: 503
Originally Posted by stimpy
Where do you even see the icon to register? I've an iPhone 5S running iOS 8.1 and the latest SPG app. I don't see anything about keyless registration.
+1 here. using a 5s here and forced an update to the app to 5.3 - no Keyless box as the video states.
ktakahashi is offline  
Old Nov 4, 2014, 7:11 am
  #30  
 
Join Date: Sep 2012
Posts: 1,748
Originally Posted by stimpy
Where do you even see the icon to register? I've an iPhone 5S running iOS 8.1 and the latest SPG app. I don't see anything about keyless registration.
Originally Posted by ktakahashi
+1 here. using a 5s here and forced an update to the app to 5.3 - no Keyless box as the video states.
At the "home screen" of the app, below Upcoming Stays and Account Activity.
travelswithmyself is offline  



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