My SPG Account Got Hacked
Dec 16, 2013, 1:57 am
#91
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Dec 16, 2013, 1:58 am
#92
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Dec 16, 2013, 10:00 am
#93
Join Date: Sep 2009
Location: NYC
Posts: 17
No updates yet. I was told I was supposed to receive an email, but haven't received anything. I called last week again and was told they were still investigating. All communication has been from my end, not Starwood.
I hope it clears up soon, I have an upcoming trip at a Starwood property.
I hope it clears up soon, I have an upcoming trip at a Starwood property.
Dec 16, 2013, 11:36 am
#94
Moderator: CommunityBuzz!, OMNI, OMNI/PR, and OMNI/Games & FlyerTalk Evangelist
Join Date: Nov 2000
Location: ORD (MDW stinks)
Programs: UAMM, AAMM & ExPlat, Marriott lifetime Plat, IHG Plat, Hilton Diamond
Posts: 23,507
Dec 16, 2013, 2:12 pm
#95
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 3,938
Dec 16, 2013, 5:03 pm
#96
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Dec 16, 2013, 5:09 pm
#97
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
A number of years ago an associate at a former SPG property took my wife's CC info (given to her over the phone to make a reservation) and used it (or gave it to someone who used it) to buy airline tickets. For 2 months down the line.
I SO wished the cops were interested enough to show up and arrest the ticket holder, but they were not interested in doing that.
I SO wished the cops were interested enough to show up and arrest the ticket holder, but they were not interested in doing that.
Dec 16, 2013, 5:59 pm
#98
Join Date: Aug 2002
Location: YYZ
Programs: BA Gold/Marriott Gold/HH Diamond/IC Plat Amba
Posts: 5,992
Wow just fantastic customer service on this from SPG. Notified them on Saturday about the fraud on my account and they asked me today to set up a new account which I did and within 20 minutes tonight they merged my old account and gave me the points back that had been stolen. ^
Dec 16, 2013, 8:34 pm
#99
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,311
-David
Dec 19, 2013, 9:57 am
#100
Join Date: Sep 2009
Location: NYC
Posts: 17
Still not resolved. I called yesterday and there's been no movement. Hopefully, it gets resolved before my upcoming trip.
Dec 24, 2013, 12:04 am
#101
Join Date: Sep 2013
Location: Asia
Programs: KF Gold | IHG Amb | SPG LTG | HH Gold
Posts: 548
Dec 24, 2013, 9:46 am
#102
Join Date: Oct 2010
Location: TX
Programs: SPG Platinum, Southwest Rapid Rewards A-List, HHonors Gold
Posts: 252
Dec 24, 2013, 9:51 am
#103
Join Date: Sep 2013
Location: Palm Springs, CA
Programs: AA EXP / Marriott AMB & LT Titanium
Posts: 377
What I have now been doing is when I am on chat and the SPG PLT associate asks for my verbal password to process an award, I go into my profile, change the verbal password to something random, provide that to the associate and when they are done with the award processing I change the verbal password back. This prevents anyone from knowing my verbal password should someone call in and try to snipe my SPG points.
Dec 24, 2013, 8:54 pm
#104
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
What I have now been doing is when I am on chat and the SPG PLT associate asks for my verbal password to process an award, I go into my profile, change the verbal password to something random, provide that to the associate and when they are done with the award processing I change the verbal password back. This prevents anyone from knowing my verbal password should someone call in and try to snipe my SPG points.
Dec 25, 2013, 3:01 pm
#105
Join Date: Sep 2004
Location: SAN
Programs: UA-GS,1.95MM, Hilton Diamond, Marriott Titanium, Hyatt Explorer
Posts: 423
If you want a higher level of security, only log onto web sites from a personally owned device and never use public wifi. Doing those things will only ensure you are not the cause of the breach, but it helps....