Changing an Z5H booking
Jun 5, 2013, 9:29 am
#1
Original Poster
Join Date: Sep 2010
Posts: 311
Changing an Z5H booking
Afternoon all.
I booked a Z5H room at the Grosvenor House Hotel in Dubai. As luck would have it, 24 hours later, I have had to return to London early so can only stay 4 nights instead of 5.
Now I know this is advertised as non-refundable and non-exchangable, however, does anyone know if Starwood exercise this to the letter, or is there any scope for a refund or a credit elsewhere to spend in the hotel, say?
I booked this in the UK on an AA Amex, so perhaps someone better than me might know if I am protected by any "cool-off" period or refund guarantee on the card?
Thanks in advance, much appreciated.
Ed
I booked a Z5H room at the Grosvenor House Hotel in Dubai. As luck would have it, 24 hours later, I have had to return to London early so can only stay 4 nights instead of 5.
Now I know this is advertised as non-refundable and non-exchangable, however, does anyone know if Starwood exercise this to the letter, or is there any scope for a refund or a credit elsewhere to spend in the hotel, say?
I booked this in the UK on an AA Amex, so perhaps someone better than me might know if I am protected by any "cool-off" period or refund guarantee on the card?
Thanks in advance, much appreciated.
Ed
Jun 5, 2013, 12:39 pm
#2
Join Date: May 2007
Location: CA & TPE
Programs: Marriott Ambassador, Hyatt Globalist, Hertz Plat, Centurion, too many airlines
Posts: 618
Afternoon all.
I booked a Z5H room at the Grosvenor House Hotel in Dubai. As luck would have it, 24 hours later, I have had to return to London early so can only stay 4 nights instead of 5.
Now I know this is advertised as non-refundable and non-exchangable, however, does anyone know if Starwood exercise this to the letter, or is there any scope for a refund or a credit elsewhere to spend in the hotel, say?
I booked this in the UK on an AA Amex, so perhaps someone better than me might know if I am protected by any "cool-off" period or refund guarantee on the card?
Thanks in advance, much appreciated.
Ed
I booked a Z5H room at the Grosvenor House Hotel in Dubai. As luck would have it, 24 hours later, I have had to return to London early so can only stay 4 nights instead of 5.
Now I know this is advertised as non-refundable and non-exchangable, however, does anyone know if Starwood exercise this to the letter, or is there any scope for a refund or a credit elsewhere to spend in the hotel, say?
I booked this in the UK on an AA Amex, so perhaps someone better than me might know if I am protected by any "cool-off" period or refund guarantee on the card?
Thanks in advance, much appreciated.
Ed
Jun 5, 2013, 2:11 pm
#3
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,739
Call the hotel, they would surely help.
Jun 5, 2013, 9:15 pm
#4
Used to be RichardKopf
Join Date: Nov 2007
Location: Sydney
Programs: SPG LTP/IHG Pl/Hilton D/Shang-Taj D/VA Plat/QFClub/Hertz Pres/Avis Pres
Posts: 932
Afternoon all.
I booked a Z5H room at the Grosvenor House Hotel in Dubai. As luck would have it, 24 hours later, I have had to return to London early so can only stay 4 nights instead of 5.
Now I know this is advertised as non-refundable and non-exchangable, however, does anyone know if Starwood exercise this to the letter, or is there any scope for a refund or a credit elsewhere to spend in the hotel, say?
I booked this in the UK on an AA Amex, so perhaps someone better than me might know if I am protected by any "cool-off" period or refund guarantee on the card?
Thanks in advance, much appreciated.
Ed
I booked a Z5H room at the Grosvenor House Hotel in Dubai. As luck would have it, 24 hours later, I have had to return to London early so can only stay 4 nights instead of 5.
Now I know this is advertised as non-refundable and non-exchangable, however, does anyone know if Starwood exercise this to the letter, or is there any scope for a refund or a credit elsewhere to spend in the hotel, say?
I booked this in the UK on an AA Amex, so perhaps someone better than me might know if I am protected by any "cool-off" period or refund guarantee on the card?
Thanks in advance, much appreciated.
Ed
The only way you could have made this benefit you, would be to contact the hotel direct, before the stay, and if they offer it, ask if they are prepared to change the Z5H to a Z4H.
If the stay had commenced, I doubt they would help.
Jun 5, 2013, 9:46 pm
#5
Join Date: May 1999
Location: YEG
Posts: 1,578
I believe Z5H is a promo code that will give 25% discount for stays of 5 nights or more. since you stayed 4 nights you are not eligible to use that code. but call the hotel, you never know.
Jun 5, 2013, 11:49 pm
#6
Original Poster
Join Date: Sep 2010
Posts: 311
Changing an Z5H booking
Thanks all - the stay has not yet commenced. I will get in touch with the hotel and see how it goes.
My card hasn't been charged... Yet.
My card hasn't been charged... Yet.
Jun 6, 2013, 3:02 am
#7
Used to be RichardKopf
Join Date: Nov 2007
Location: Sydney
Programs: SPG LTP/IHG Pl/Hilton D/Shang-Taj D/VA Plat/QFClub/Hertz Pres/Avis Pres
Posts: 932
Jun 6, 2013, 6:05 am
#8
Original Poster
Join Date: Sep 2010
Posts: 311
I emailed this morning, but yet to receive a reply.
Jun 6, 2013, 2:47 pm
#9
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,739
+1, same thing here, but it's 100% in my case, once the hotel charges the account your our of luck.
Jun 7, 2013, 3:32 am
#10
Original Poster
Join Date: Sep 2010
Posts: 311
Thanks all. By way of update:
1) According to click-and-chat, Grosvenor House claimed this could only be done by a manager, who is not there until tomorrow (Saturday 8th)
2) I later received an email (Thursday 6th) from the assistant at Grosvenor House, i.e. not the manager confirming I couldn't do this.
My card has still not been charged, so I'll see where I get to. I can't really complain too much if they decide to stick to policy, though.
1) According to click-and-chat, Grosvenor House claimed this could only be done by a manager, who is not there until tomorrow (Saturday 8th)
2) I later received an email (Thursday 6th) from the assistant at Grosvenor House, i.e. not the manager confirming I couldn't do this.
My card has still not been charged, so I'll see where I get to. I can't really complain too much if they decide to stick to policy, though.
Jun 7, 2013, 4:13 am
#11
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,739
Thanks all. By way of update:
1) According to click-and-chat, Grosvenor House claimed this could only be done by a manager, who is not there until tomorrow (Saturday 8th)
2) I later received an email (Thursday 6th) from the assistant at Grosvenor House, i.e. not the manager confirming I couldn't do this.
My card has still not been charged, so I'll see where I get to. I can't really complain too much if they decide to stick to policy, though.
1) According to click-and-chat, Grosvenor House claimed this could only be done by a manager, who is not there until tomorrow (Saturday 8th)
2) I later received an email (Thursday 6th) from the assistant at Grosvenor House, i.e. not the manager confirming I couldn't do this.
My card has still not been charged, so I'll see where I get to. I can't really complain too much if they decide to stick to policy, though.