Jumping through hoops to get spg points for a meal
Jun 7, 2013, 9:58 pm
#31
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,432
I just dined at a SW property recently and received my points the very next day - and a stay credit along with it 
I'm sure the stay credit is not suppose to be there, but hopefully it sticks
I'm sure the stay credit is not suppose to be there, but hopefully it sticks
Jun 8, 2013, 11:34 am
#32
Join Date: Oct 2010
Location: YVR - Vancouver, with most winter weekends in Whistler.
Programs: Aeroplan 35K, Alaska MVP, Marriott Titanium / Lifetime Platinum, Hertz President's Circle
Posts: 4,612
At the Starwood Guildford Sheraton in Vancouver (Surrey) BC, the wait staff had no idea what I was talking about. Rather, they were familiar points were allowed, but didn't know how to go about doing it.
I called in and they manually adjusted the points via telephone without any supporting documentation required.
I called in and they manually adjusted the points via telephone without any supporting documentation required.
Jun 8, 2013, 12:06 pm
#33
Original Poster
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,251
You called into the hotel directly or to spg?
Jun 8, 2013, 5:15 pm
#34
Original Poster
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,251
Finally resolved for me.
Got a very nice e-mail from the person at the St. Regis (on a Saturday), very apologetic, said to look for the points in 3-5 business days.
They're already there.
Got a very nice e-mail from the person at the St. Regis (on a Saturday), very apologetic, said to look for the points in 3-5 business days.
They're already there.