Issues arising from the changes to spg hotel categories and C&P rates on 'March 5'
Mar 4, 2013, 7:16 pm
#16
Join Date: Jul 2012
Location: San Francisco, CA
Programs: Jose Cuervo Gold, Bud Light Platinum, Schwab 401K, VW Bug 2MM
Posts: 1,103
im on the east coast. when i log on on my laptop the categories are up, when i logged on with my cell phone it was the old rates so i booked on my phone. may work for you.
Mar 4, 2013, 7:17 pm
#17
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,486
http://www.flyertalk.com/forum/starw...y-went-up.html
Mar 4, 2013, 7:19 pm
#18
Join Date: Mar 2012
Location: SAN
Posts: 1,396
Apparently not. Hotels in HI have already been adjusted up (despite it being ~ 4pm there), and C&P have disappeared as well.
Mar 4, 2013, 7:22 pm
#19
Join Date: Mar 2001
Location: Austin, TX -- AA Life Platinum; QF Life Silver; UA Silver
Posts: 5,462
I made a C&P booking.. points haven't been deducted but they claimed it was 2800/nt. After the booking it stated 3500/nt + $55 (Cat 3 C&P rate). Now I look at my reservation online and it is saying 5000/nt + $75. (new 3->Cat4) 
Now which one will they honor?
Now which one will they honor?
Mar 4, 2013, 7:23 pm
#20
Join Date: Mar 2012
Location: SAN
Posts: 1,396
OK anyone making last minute bookings - time for screen shots!
Mar 4, 2013, 7:25 pm
#21
Join Date: Oct 2002
Programs: Marriott Plat Premier/LT Plat; SPG Plat/LT Gold; Hilton Gold; Hyatt Plat
Posts: 2,356
My reservation made EARLIER today has the new C&P rate showing!
With the fiasco over how many yrs platinum I am (told 8 by 2 reps LAST yr and now told I need to get platinum for a 2nd time to get 9), early rates increases, and changing rates...
I think they need to get IT straightened out asap.
With the fiasco over how many yrs platinum I am (told 8 by 2 reps LAST yr and now told I need to get platinum for a 2nd time to get 9), early rates increases, and changing rates...
I think they need to get IT straightened out asap.
Mar 4, 2013, 7:31 pm
#22
Join Date: Mar 2001
Location: Austin, TX -- AA Life Platinum; QF Life Silver; UA Silver
Posts: 5,462
sigh. may just make a regular points booking..
Mar 4, 2013, 7:32 pm
#23
Join Date: Jul 2012
Location: San Francisco, CA
Programs: Jose Cuervo Gold, Bud Light Platinum, Schwab 401K, VW Bug 2MM
Posts: 1,103
Mar 4, 2013, 7:33 pm
#24
Join Date: Sep 2010
Posts: 2,233
I am in the same boat....just went to book a hotel (~9pm EST @ the hotel) and the rate already increased. I am just going to book now and hope for an adjustment in the near future....
Mar 4, 2013, 7:42 pm
#25
Join Date: Mar 2012
Location: SAN
Posts: 1,396
I would at least try to call to make the booking. If you make a booking for an advertised rate, I doubt they would change it especially if you never raised you concerns ahead of time.
Mar 4, 2013, 7:47 pm
#26
Join Date: Mar 2012
Location: SAN
Posts: 1,396
Edit to add: When I try to access it through the SPG app for android, it shows the hotel as a cat 7, but when I click through to see a free night price it only requires 20,000 points.
Mar 4, 2013, 7:49 pm
#27
Join Date: Sep 2010
Posts: 2,233
We're Sorry
The system is temporarily unavailable. For assistance, please call 888-625-5144 in the U.S. or Canada. Residents of all other countries, please see our Customer Contact Centers.
Thank you. We apologize for any inconvenience.
Guess I need to call....
Mar 4, 2013, 7:49 pm
#28
Join Date: Mar 2001
Location: Austin, TX -- AA Life Platinum; QF Life Silver; UA Silver
Posts: 5,462
And it seems to be based on midnight *hotel* time... so basically it is already too late to book anything in europe/asia.
Mar 4, 2013, 7:51 pm
#29
Join Date: Aug 2001
Location: SEA - DL DM/2MM, *A Gold, SPG Lifetime Plat, some other car and hotel stuff
Posts: 5,649
I called just now to ask about a discrepancy on a Morocco hotel. It has already switched categories. The agent told me that is because they are rolling over at midnight hotel time.
However, now that I check US properties, I see that they all seem to have moved category, even if it is still March 4 hotel time.
Update: I just called and they took care of it by phone at the old rates.
However, now that I check US properties, I see that they all seem to have moved category, even if it is still March 4 hotel time.
Update: I just called and they took care of it by phone at the old rates.
Last edited by andymo99; Mar 4, 2013 at 7:59 pm
Mar 4, 2013, 7:51 pm
#30
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
Join Date: Jan 2004
Location: Asia
Programs: Yes!
Posts: 15,512
It isn't 5 Mar yet in California, and the hotel I am looking to book has already moved up. Disappointing from SPG to not honor their own stated deadline.