May 6, 2014, 7:08 am
Last edit by: beltway
Please use this thread to post failures or difficulties in securing Platinum upgrades, based on the published benefits of the Platinum level, which are :
"Upgrades to best available room at check-in, including Standard Suites"
qualified by
"Subject to availability at check-in for the entire length of the stay, provided the room was not booked through a pre-paid third-party channel.
Specialty Suites such as, but not limited to, premium view, Presidential, Honeymoon, and multiple bedroom suites are excluded. This benefit does not apply to all-suite hotels. Best rooms are identified by each property and may not include upgraded Towers level accommodations unless Towers level accommodations were booked originally.
The upgrade benefit is available for one room for the personal use of the Member only, regardless of the number of additional rooms purchased by the Member. This benefit is not offered at Aloft and Element properties"
For a detailed discussion of the Platinum upgrade benefit, see the wiki at I'm Platinum. Why didn't I get a complimentary suite upgrade? [Master thread].
Starwood do not publish which of the various categories of Suites at each hotel are 'Standard', and which are not, so we don't know which Suites are in the 'Upgrade Pool', and which are excluded. So, if a Suite is available under the terms and qualifications of the benefit, but an upgrade is denied, and it is not absolutely clear that the Suite in question is not a "Standard Suite", then we should report that as a failure.
If you only manage to secure a rightful upgrade after challenging the front desk on check-in, or have instances where SNAs (Suite Night Upgrade) were not honoured, then you may report this too.
You may also report instances where suites are showing as available online, but not actually available at the hotel, due to (apparent) differences in real-time availability online.
Please post in standard format :
Property :
Dates(s) :
Room booked :
Room received : (if different than above):
Award stay :: (yes/no), type (C+P, FAN, FWN, FRN, SPG50, etc.)
BRG stay : (yes/no)
SNA(s) requested : (yes/no)
Comments :
...and include in the comments, particularly, the 'non-Standard' Suite category that you failed to secure an upgrade to.
"Upgrades to best available room at check-in, including Standard Suites"
qualified by
"Subject to availability at check-in for the entire length of the stay, provided the room was not booked through a pre-paid third-party channel.
Specialty Suites such as, but not limited to, premium view, Presidential, Honeymoon, and multiple bedroom suites are excluded. This benefit does not apply to all-suite hotels. Best rooms are identified by each property and may not include upgraded Towers level accommodations unless Towers level accommodations were booked originally.
The upgrade benefit is available for one room for the personal use of the Member only, regardless of the number of additional rooms purchased by the Member. This benefit is not offered at Aloft and Element properties"
For a detailed discussion of the Platinum upgrade benefit, see the wiki at I'm Platinum. Why didn't I get a complimentary suite upgrade? [Master thread].
Starwood do not publish which of the various categories of Suites at each hotel are 'Standard', and which are not, so we don't know which Suites are in the 'Upgrade Pool', and which are excluded. So, if a Suite is available under the terms and qualifications of the benefit, but an upgrade is denied, and it is not absolutely clear that the Suite in question is not a "Standard Suite", then we should report that as a failure.
If you only manage to secure a rightful upgrade after challenging the front desk on check-in, or have instances where SNAs (Suite Night Upgrade) were not honoured, then you may report this too.
You may also report instances where suites are showing as available online, but not actually available at the hotel, due to (apparent) differences in real-time availability online.
Please post in standard format :
Property :
Dates(s) :
Room booked :
Room received : (if different than above):
Award stay :: (yes/no), type (C+P, FAN, FWN, FRN, SPG50, etc.)
BRG stay : (yes/no)
SNA(s) requested : (yes/no)
Comments :
...and include in the comments, particularly, the 'non-Standard' Suite category that you failed to secure an upgrade to.
Post Your Platinum Upgrade Failures [2013 - onward]
Jan 14, 2013, 7:57 pm
#16
Original Poster
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Post what you feel is a failure based on the T+C (which upgrades Plats to the best available room, including standard suites, at check-in). Failures may include instances where the front desk is challenged on upgrade availability. Failures may also include instances where SNAs requests were not honoured.
Jan 14, 2013, 9:04 pm
#17
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,684
Also, in the USA, robes are standard in club level rooms except at aloft and Four Points, but slippers are common only in upper end properties (StR, some LC) and suites, although in some places you can request them from housekeeping just as an elite can request a robe in an ordinary room. YMMV.
Jan 15, 2013, 12:25 am
#18
Original Poster
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Jan 15, 2013, 5:34 am
#19
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Post what you feel is a failure based on the T+C (which upgrades Plats to the best available room, including standard suites, at check-in). Failures may include instances where the front desk is challenged on upgrade availability. Failures may also include instances where SNAs requests were not honoured.
This way people know you want failures base don the T&C, not what they "feel" is not an upgrade.
Also, might I suggest a "length of stay" label? That is also an indicator of upgrade. Many people fail to realize if a room type isn't available the entire stay, then they may not be upgraded.
Jan 15, 2013, 5:44 am
#20
Original Poster
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Is it possible to add this to the original post?
This way people know you want failures base don the T&C, not what they "feel" is not an upgrade.
Also, might I suggest a "length of stay" label? That is also an indicator of upgrade. Many people fail to realize if a room type isn't available the entire stay, then they may not be upgraded.
This way people know you want failures base don the T&C, not what they "feel" is not an upgrade.
Also, might I suggest a "length of stay" label? That is also an indicator of upgrade. Many people fail to realize if a room type isn't available the entire stay, then they may not be upgraded.
Last edited by uxb; Jan 15, 2013 at 5:49 am
Jan 15, 2013, 6:19 pm
#21
Join Date: Jan 2012
Location: ATL
Programs: DL GM, Hhonors Gold, SPG Platinum
Posts: 46
Great property BTW, very good condition. Even the restaurant.
Jan 18, 2013, 3:01 am
#22
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,789
post your platinum upgrade SO-SOs?
I think we need a New thread. I just checked in today and got upgraded to a 'deluxe' view Room. I'm travelling alone so I don't mind not getting a better Room, but I wouldn't call this a success and not really a failure either. I get the feeling we're going to see a lot of these So-so upgrades this year..
Jan 18, 2013, 3:59 am
#23
Original Poster
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
I think we need a New thread. I just checked in today and got upgraded to a 'deluxe' view Room. I'm travelling alone so I don't mind not getting a better Room, but I wouldn't call this a success and not really a failure either. I get the feeling we're going to see a lot of these So-so upgrades this year..
Jan 19, 2013, 10:22 am
#24
Join Date: Mar 2010
Location: Chicago, IL
Programs: UA 1K 3MM , Marriott Amb, Hyatt D, HH D, Hertz PC
Posts: 851
Booked Studio Suite at Le Meridien SF this weekend 1/18-21. Was told "of course we have an upgrade for you jchiguy1". Ended up in same room type (01 tier) booked.
Jan 20, 2013, 7:38 am
#25
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Really? So what did you book and what were you assigned, be interested to see what you list (see first post) and if you contacted CCS?
Jan 27, 2013, 9:06 pm
#26
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,789
Property: Westin Grande Sukhumvit
Dates: Jan 27 - Jan 28
Room booked: Deluxe king bed
Room received (if different than above): Executive club King bed smoking
Award stay: c+p
BRG stay: (yes/no) no
Comments: Deluxe suites available online. Previous reports on FT of upgrades to these
Dates: Jan 27 - Jan 28
Room booked: Deluxe king bed
Room received (if different than above): Executive club King bed smoking
Award stay: c+p
BRG stay: (yes/no) no
Comments: Deluxe suites available online. Previous reports on FT of upgrades to these
Jan 28, 2013, 2:43 am
#27
In memoriam
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
Property: Westin Las Vegas
Dates: Jan 27 - Jan 28
Room booked: Deluxe king bed
Room received 2 Double beds
Award stay: no
BRG stay: (yes/no) no
Comments: This weekend this property was fully committed. The night I checked in there were 7 Lifetime Plats and 10 Ambassador guests. The property only has 10 suites total.
Dates: Jan 27 - Jan 28
Room booked: Deluxe king bed
Room received 2 Double beds
Award stay: no
BRG stay: (yes/no) no
Comments: This weekend this property was fully committed. The night I checked in there were 7 Lifetime Plats and 10 Ambassador guests. The property only has 10 suites total.
Jan 28, 2013, 2:49 am
#28
In memoriam
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
Property: Four Points Schiller Park (Chicago area)
Dates: Jan 23 - Jan 24
Room booked: Deluxe king bed
Room received (if different than above): Deluxe king
Award stay: no
BRG stay: (yes/no) no
Comments: This property needs definite "help" and I wouldn't recommend staying here until SPG does something about this franchise. I am not commenting about upgrades. The hotel is rather disgusting in many ways.
Dates: Jan 23 - Jan 24
Room booked: Deluxe king bed
Room received (if different than above): Deluxe king
Award stay: no
BRG stay: (yes/no) no
Comments: This property needs definite "help" and I wouldn't recommend staying here until SPG does something about this franchise. I am not commenting about upgrades. The hotel is rather disgusting in many ways.
Jan 28, 2013, 8:16 pm
#29
Join Date: Dec 2004
Location: MSP
Programs: DL Diamond MM, SPG Platinum, HH Gold, Marriott Silver, National Exec Elite
Posts: 226
Property: Westin Mex City Santa Fe
Dates: Jan 27 - Jan 29 (2 nights)
Room booked: Deluxe King
Room received Deluxe King
Award stay: No
BRG stay: (yes/no) no
Comments: Hotel is super quiet, and the designated "standard suites" available for booking as well as all other room types. Hotel appears to be newly following an "only SNA" upgrade policy based on convo with front desk.
Dates: Jan 27 - Jan 29 (2 nights)
Room booked: Deluxe King
Room received Deluxe King
Award stay: No
BRG stay: (yes/no) no
Comments: Hotel is super quiet, and the designated "standard suites" available for booking as well as all other room types. Hotel appears to be newly following an "only SNA" upgrade policy based on convo with front desk.
Feb 5, 2013, 8:22 am
#30
Join Date: May 2009
Location: Singapore
Programs: SQ PPS, OZ Gold, Marriott Titanium & lifetime Platinum, IHG Diamond
Posts: 174
Property: Le Meridien Cyberport Hong Kong
Dates: Jan 23 - Jan 26 (3 nights)
Room booked: Smart room
Room received Smart room (on a higher floor)
Award stay: No
BRG stay: (yes/no) no
Comments: No lounge available. Breakfast offered at the restaurant (small and crowded). Evening happy hour offered at the bar but with a special limited drink menu..
Dates: Jan 23 - Jan 26 (3 nights)
Room booked: Smart room
Room received Smart room (on a higher floor)
Award stay: No
BRG stay: (yes/no) no
Comments: No lounge available. Breakfast offered at the restaurant (small and crowded). Evening happy hour offered at the bar but with a special limited drink menu..