merge old account with new one and lifetime
Mar 29, 2012, 6:45 pm
#1
Original Poster
Join Date: Oct 2002
Location: SYD
Programs: QF Emerald EY Plat HH D
Posts: 1,270
merge old account with new one and lifetime
Just wondering if any of you have experience with merging accounts.
years ago I had an account I let it lapse for a few years then went to re establish it and was told by the res agent to just open a new one which i dod. now with the lifetime I checked to see that I was almost lifetime gold with 240 nights.
I got them to merge accounts and now I have only 180
how can that be?
can they not count or are they just pulling numbers out of the air?
I think the latter
be careful to get pdfs of your accounts before merging!
years ago I had an account I let it lapse for a few years then went to re establish it and was told by the res agent to just open a new one which i dod. now with the lifetime I checked to see that I was almost lifetime gold with 240 nights.
I got them to merge accounts and now I have only 180
how can that be?
can they not count or are they just pulling numbers out of the air?
I think the latter
be careful to get pdfs of your accounts before merging!
Mar 30, 2012, 3:20 am
#2
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
Just wondering if any of you have experience with merging accounts.
years ago I had an account I let it lapse for a few years then went to re establish it and was told by the res agent to just open a new one which i dod. now with the lifetime I checked to see that I was almost lifetime gold with 240 nights.
I got them to merge accounts and now I have only 180
how can that be?
can they not count or are they just pulling numbers out of the air?
I think the latter
be careful to get pdfs of your accounts before merging!
years ago I had an account I let it lapse for a few years then went to re establish it and was told by the res agent to just open a new one which i dod. now with the lifetime I checked to see that I was almost lifetime gold with 240 nights.
I got them to merge accounts and now I have only 180
how can that be?
can they not count or are they just pulling numbers out of the air?
I think the latter
be careful to get pdfs of your accounts before merging!
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Mar 30, 2012, 3:40 pm
#3
Original Poster
Join Date: Oct 2002
Location: SYD
Programs: QF Emerald EY Plat HH D
Posts: 1,270
I have just sent you a copy of my account stating 2XX nights copied off the spg website .
Apr 1, 2012, 7:21 am
#4
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
how long does it take to merge the accounts????