FlyerTalk Forums - View Single Post - merge old account with new one and lifetime
Old Mar 30, 2012, 3:20 am
  #2  
Starwood Lurker II
Company Representative - Starwood
 
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
Originally Posted by aussielori
Just wondering if any of you have experience with merging accounts.
years ago I had an account I let it lapse for a few years then went to re establish it and was told by the res agent to just open a new one which i dod. now with the lifetime I checked to see that I was almost lifetime gold with 240 nights.
I got them to merge accounts and now I have only 180
how can that be?

can they not count or are they just pulling numbers out of the air?
I think the latter
be careful to get pdfs of your accounts before merging!
If you would like us to investigate on your lifetime night count, do drop us a note.

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Starwood Customer Contact Centre (AP) Pte Ltd
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