Unable to Redeem Free Resort Nights?
Sep 22, 2011, 8:09 pm
#17
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,008
You must be confusing this with Marriott's "no balckout" farce. FRN's are available anytime a standard room/regular award is available. As William pointed out, there is no such thing as an "FRN availability" vs. "award availability" vs. "standard paid room availability". If it's there, it can be redeemed for any of them As always.
Sep 23, 2011, 6:37 am
#18
Original Poster
Join Date: Jan 2009
Programs: AA, ICH, Avis, SPG
Posts: 195
This is a fairly impossible question to answer. It depends upon the property in question. Some have fewer standard rooms than others. Some don't have any standard rooms at all.
I anticipate the next question to be how many standard rooms at the St. Regis Bahia Beach, but we aren't going there.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
I anticipate the next question to be how many standard rooms at the St. Regis Bahia Beach, but we aren't going there.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Sep 23, 2011, 7:24 am
#19
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Probably both. And with a promo that is only usable at resorts, you have to expect that tons of other people had the same idea as you. In this case, the early bird gets the room.
Sep 23, 2011, 10:31 am
#20
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I have been unable to find standard rooms for any weekend the rest of the year. Makes me think this is either quite a popular weekend destination or that the St Regis Bahia Beach doesnt have a lot of standard rooms. Either way, very disappointing as I was hoping to get some use out of the free resort promo.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Sep 23, 2011, 1:05 pm
#21
Join Date: May 2009
Location: Tokyo/Bkk
Programs: SPG plat,Hyatt Diamond,HH gold
Posts: 60
I had same problems at st.Regis sanya yalong bay china! Opening on 11Nov and room available for sell but when I talked with spg platinum service and they said the date that I choose is not available for redeem free night...and I asked them about available date from 11Nov to 21Dec and they said sorry that unavailable to redeem free night!! Just wonder why did they put this hotel on the list! And I made free night for use at this resort!!
Sep 23, 2011, 1:43 pm
#22
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
If you were able to book a standard award room using Starpoints, you should have been able to book an FRN award as well. My apologies, but if this is the case, I would call back and ask a supervisor to look into it.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Sep 23, 2011, 1:59 pm
#23
Join Date: Mar 2010
Location: Washington, DC
Programs: UA 1P, Delta GM, SPG Platinum, Priority Club Platinum
Posts: 118
I realize it won't make the OP feel any better, but I used FRNs for the St Regis Bahia Beach for the same weekend he's looking at. I made my reservation about a week ago.
So yes, some are available.
So yes, some are available.
Sep 23, 2011, 3:31 pm
#24
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
I think he means he worked to get the FRN to use at this resort, but no standard rooms (and hence no award rooms) are available, so he can't use it as intended.
Sep 23, 2011, 3:33 pm
#25
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Sep 23, 2011, 3:42 pm
#26
Join Date: Feb 2005
Location: Chicago
Programs: Hilton Diamond
Posts: 112
Bad Promo
This is just a bad promo.
Either give me points or let me use my certs for any room.
Why even have a pormo that most of us can not use.
Just my 2 cents.
I will give you back the certs and just credit my account with
10k points per cert.
At least I can use the points when I want.
Either give me points or let me use my certs for any room.
Why even have a pormo that most of us can not use.
Just my 2 cents.
I will give you back the certs and just credit my account with
10k points per cert.
At least I can use the points when I want.
Sep 23, 2011, 4:28 pm
#27
Join Date: Nov 2002
Location: SEA
Programs: SPG Lifetime PP ; Hyatt Globalist ; Nexus
Posts: 950
This is not a bad promo at all. Even if with points, blackout dates and capacity contro would still apply to premium rooms - which is totally resasonalble. You can't use points whenever or wherever you want no matter in which hotel chains. Actually SPG was the first to offer the no blackout date for standard rooms in the industry.
This is just a bad promo.
Either give me points or let me use my certs for any room.
Why even have a pormo that most of us can not use.
Just my 2 cents.
I will give you back the certs and just credit my account with
10k points per cert.
At least I can use the points when I want.
Either give me points or let me use my certs for any room.
Why even have a pormo that most of us can not use.
Just my 2 cents.
I will give you back the certs and just credit my account with
10k points per cert.
At least I can use the points when I want.
Last edited by jimmychang; Sep 23, 2011 at 5:07 pm
Sep 23, 2011, 5:11 pm
#29
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Sep 24, 2011, 5:44 am
#30
Join Date: Mar 2007
Posts: 3,990
Fairly sweeping generalization, which certainly doesn't speak for my own experience. I have had no problems whatsoever booking 6 FRNs at my first choice of properties, on the exact dates I want.
This pomo saved me at least $2000 I would have had to otherwise spend on our family vacation this fall.
Cheers,
This pomo saved me at least $2000 I would have had to otherwise spend on our family vacation this fall.
Cheers,