Jul 3, 2015, 11:42 am
Last edit by: Oxon Flyer
The Elite Thank You program ended on December 31, 2017. You have until June 30, 2018, to award your Thank You certificates to SPG associates.
A great way to say thanks -
You expect and deserve outstanding service from SPG®. So when an associate goes above and beyond to make your stay, it’s nice to have a special way to express your thanks.
That’s what Elite Thank You certificates are all about. Print yours now to make the day of every deserving SPG associate who receives one.
Remember: All SPG associates and customer care agents are eligible to receive Elite Thank You certificates. Enjoy giving them — and we’ll keep looking for ways to earn them.
From T&C :"however, the certificates cannot be used as a form of bribery or fraud, nor may the certificates be sold in any manner"
Weblink : http://www.spg.com/elitethankyou
Frequently Asked Questions:
What is an Elite Thank You?
It's a certificate that an elite member can use to recognize a Starwood associate who provided outstanding service, whether in person or over the phone.
How do I get Elite Thank You certificates?
Please visit spg.com/elitethankyou to download and print your certificates.
Who is eligible to receive an Elite Thank You?
All Starwood associates in Customer Contact Centers or hotels that participate in the Starwood Preferred Guest® program are eligible, including but not limited to associates at the front desk, reservations line, concierge desk, bellhop service, restaurants, housekeeping, fitness centers, business centers and so forth. To give a certificate over the phone, just tell the associate you'd like to give him or her an Elite Thank You, then provide the unique code on the certificate.
Can I use an Elite Thank You certificate more than once?
No. Each Elite Thank You certificate has a unique code that can be used only once, so it can be given to only one person.
Can I give multiple Elite Thank You certificates to a single person?
Yes.
Can I get more Thank You certificates?
Members are eligible to request certificates when they renew or upgrade their elite status. No additional certificates can be requested.
How long are the Elite Thank You certificates valid?
Please see your certificates for the expiration date.
A great way to say thanks -
You expect and deserve outstanding service from SPG®. So when an associate goes above and beyond to make your stay, it’s nice to have a special way to express your thanks.
That’s what Elite Thank You certificates are all about. Print yours now to make the day of every deserving SPG associate who receives one.
Remember: All SPG associates and customer care agents are eligible to receive Elite Thank You certificates. Enjoy giving them — and we’ll keep looking for ways to earn them.
From T&C :"however, the certificates cannot be used as a form of bribery or fraud, nor may the certificates be sold in any manner"
Weblink : http://www.spg.com/elitethankyou
Frequently Asked Questions:
What is an Elite Thank You?
It's a certificate that an elite member can use to recognize a Starwood associate who provided outstanding service, whether in person or over the phone.
How do I get Elite Thank You certificates?
Please visit spg.com/elitethankyou to download and print your certificates.
Who is eligible to receive an Elite Thank You?
All Starwood associates in Customer Contact Centers or hotels that participate in the Starwood Preferred Guest® program are eligible, including but not limited to associates at the front desk, reservations line, concierge desk, bellhop service, restaurants, housekeeping, fitness centers, business centers and so forth. To give a certificate over the phone, just tell the associate you'd like to give him or her an Elite Thank You, then provide the unique code on the certificate.
Can I use an Elite Thank You certificate more than once?
No. Each Elite Thank You certificate has a unique code that can be used only once, so it can be given to only one person.
Can I give multiple Elite Thank You certificates to a single person?
Yes.
Can I get more Thank You certificates?
Members are eligible to request certificates when they renew or upgrade their elite status. No additional certificates can be requested.
How long are the Elite Thank You certificates valid?
Please see your certificates for the expiration date.
[ENDED 30 June 2018] Elite "Thank You You've Made My Stay" certificates
Jul 21, 2011, 9:53 pm
#61
Join Date: Jun 2003
Location: YVR
Programs: AC E75, SPG Plat, HH peon-by-choice (ex Gold)
Posts: 8,090
I got mine. Problem is, I keep forgetting to bring them while travelling....
Jul 25, 2011, 4:22 am
#62
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Just got mine with my new card. I'll be giving one to a Club Lounge attendant at the Sheraton on the Park, and the other three to Starwood Lurker II for all of the incredible assistance I've been afforded on countless requests relating to future stays.
Sep 6, 2011, 10:12 pm
#63
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
Platinum Thank you Cards
Anybody used the Platinum Thank you cards? I would like to know how were the reactions of the employees, was it ok or were they confused?
Sep 6, 2011, 10:22 pm
#64
Join Date: Apr 2011
Location: EWR/NYC
Programs: CO Silver, HH Diamond, SPG Platinum
Posts: 161
i ended up giving all 4 of mine to the same employee since i frequent that hotel - she runs the lounge and she's just great, probably one of the nicest hotel employees i've had the pleasure of meeting. i think she was pleasantly surprised - i asked her if she gets anything for it and i think she said she gets points and the recognition goes into her file. i wish they would give us a few more.....
Sep 7, 2011, 2:45 am
#65
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,687
Sep 7, 2011, 3:21 am
#66
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,764
I gave them to my Concierge. It's my understanding that when they go online and enter the number from the card they are awarded a random number of points within a range. BTW, you don't have to send them physically. Just e-mail the number to the recipient.
Sep 7, 2011, 6:11 am
#67
Join Date: Mar 2003
Location: Boston, MA,
Programs: AA Gold 1MM, Delta PM, *wood Ambassador Plat, Marriott Self-Imposed Exile
Posts: 679
what cards? i didn't get any... :-(
Sep 7, 2011, 6:50 am
#68
Join Date: Apr 2005
Programs: AA Exp, Starwood Platinum, Priority Club Platinum RA, Hilton Diamond, Hyatt Diamond
Posts: 318
Sep 7, 2011, 6:57 am
#69
Join Date: May 2001
Location: Dubai, UAE
Programs: AlFursan, AAdvantage, Aeroplan, Avios, Bonvoy, All
Posts: 1,486
All 4 given to same front desk person for great service.
Sep 7, 2011, 7:09 am
#70
Join Date: Aug 2002
Location: Canada - YYC
Programs: Starwood Plt, Hilton Gold (got it free) AC Elite, Fairmont Plt, Priority Club Plt
Posts: 439
No Cards - No Membership Pkg
Never got the cards, wanted them to give out for good service. The recipient gets points for them. The management at Westin I stay at doubles the points.
This year never received my membership card or package that I understand includes these. Gave up asking but would have at least liked to get these. Last time a called was about 2 months ago. Was told nicely they were running behind and to be patient.
Have platinum card on my Iphone.
This year never received my membership card or package that I understand includes these. Gave up asking but would have at least liked to get these. Last time a called was about 2 months ago. Was told nicely they were running behind and to be patient.
Have platinum card on my Iphone.
Sep 7, 2011, 7:28 am
#71
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,959
Sep 7, 2011, 7:30 am
#72
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,959
I have given a out couple of cards and there was no confusion. They were genuinely appreciative for the points and the recognition.
Sep 7, 2011, 7:51 am
#73
Join Date: Jun 2009
Programs: SPG Platinum, United 1K, Star Alliance Gold
Posts: 137
never got them or my personalized platinum card...
Sep 7, 2011, 8:40 am
#74
Join Date: Apr 2005
Programs: AA Exp, Starwood Platinum, Priority Club Platinum RA, Hilton Diamond, Hyatt Diamond
Posts: 318
Sep 7, 2011, 10:18 am
#75
Join Date: Nov 2008
Location: YYZ
Programs: SPG Plat,MR Plat Spire Plat/IC Amb, Choice Plat, BW Plat
Posts: 1,320
Gave out one per person and reactions have been very good....so it has real value internally and must really help in the employee review process. Could use more but what can you do.