Jul 3, 2015, 11:42 am
Last edit by: Oxon Flyer
The Elite Thank You program ended on December 31, 2017. You have until June 30, 2018, to award your Thank You certificates to SPG associates.
A great way to say thanks -
You expect and deserve outstanding service from SPG®. So when an associate goes above and beyond to make your stay, it’s nice to have a special way to express your thanks.
That’s what Elite Thank You certificates are all about. Print yours now to make the day of every deserving SPG associate who receives one.
Remember: All SPG associates and customer care agents are eligible to receive Elite Thank You certificates. Enjoy giving them — and we’ll keep looking for ways to earn them.
From T&C :"however, the certificates cannot be used as a form of bribery or fraud, nor may the certificates be sold in any manner"
Weblink : http://www.spg.com/elitethankyou
Frequently Asked Questions:
What is an Elite Thank You?
It's a certificate that an elite member can use to recognize a Starwood associate who provided outstanding service, whether in person or over the phone.
How do I get Elite Thank You certificates?
Please visit spg.com/elitethankyou to download and print your certificates.
Who is eligible to receive an Elite Thank You?
All Starwood associates in Customer Contact Centers or hotels that participate in the Starwood Preferred Guest® program are eligible, including but not limited to associates at the front desk, reservations line, concierge desk, bellhop service, restaurants, housekeeping, fitness centers, business centers and so forth. To give a certificate over the phone, just tell the associate you'd like to give him or her an Elite Thank You, then provide the unique code on the certificate.
Can I use an Elite Thank You certificate more than once?
No. Each Elite Thank You certificate has a unique code that can be used only once, so it can be given to only one person.
Can I give multiple Elite Thank You certificates to a single person?
Yes.
Can I get more Thank You certificates?
Members are eligible to request certificates when they renew or upgrade their elite status. No additional certificates can be requested.
How long are the Elite Thank You certificates valid?
Please see your certificates for the expiration date.
A great way to say thanks -
You expect and deserve outstanding service from SPG®. So when an associate goes above and beyond to make your stay, it’s nice to have a special way to express your thanks.
That’s what Elite Thank You certificates are all about. Print yours now to make the day of every deserving SPG associate who receives one.
Remember: All SPG associates and customer care agents are eligible to receive Elite Thank You certificates. Enjoy giving them — and we’ll keep looking for ways to earn them.
From T&C :"however, the certificates cannot be used as a form of bribery or fraud, nor may the certificates be sold in any manner"
Weblink : http://www.spg.com/elitethankyou
Frequently Asked Questions:
What is an Elite Thank You?
It's a certificate that an elite member can use to recognize a Starwood associate who provided outstanding service, whether in person or over the phone.
How do I get Elite Thank You certificates?
Please visit spg.com/elitethankyou to download and print your certificates.
Who is eligible to receive an Elite Thank You?
All Starwood associates in Customer Contact Centers or hotels that participate in the Starwood Preferred Guest® program are eligible, including but not limited to associates at the front desk, reservations line, concierge desk, bellhop service, restaurants, housekeeping, fitness centers, business centers and so forth. To give a certificate over the phone, just tell the associate you'd like to give him or her an Elite Thank You, then provide the unique code on the certificate.
Can I use an Elite Thank You certificate more than once?
No. Each Elite Thank You certificate has a unique code that can be used only once, so it can be given to only one person.
Can I give multiple Elite Thank You certificates to a single person?
Yes.
Can I get more Thank You certificates?
Members are eligible to request certificates when they renew or upgrade their elite status. No additional certificates can be requested.
How long are the Elite Thank You certificates valid?
Please see your certificates for the expiration date.
[ENDED 30 June 2018] Elite "Thank You You've Made My Stay" certificates
Jun 10, 2012, 9:43 am
#151
Join Date: Nov 2006
Location: Times Square
Programs: SPG Gold, AAdvantage
Posts: 1,397
What would be a good example where we should give a staff member one of these?
Jun 10, 2012, 12:06 pm
#152
Join Date: May 2009
Location: USA
Programs: Marriott Titanium -> United Silver
Posts: 937
Maybe for the rare instances when they actually give you an upgrade for being Gold.
Jun 10, 2012, 1:39 pm
#153
Join Date: Jun 2001
Location: SEA
Programs: DL Plat, AS MVPG, Bonvoy Plat/LT Gold, HH Diamond
Posts: 1,266
While a little context on the program would be helpful, I'm guessing this program is something along the lines of those in place at Alaska and United, whereby employees receiving kudos are formally recognized or receive some sort of benefit (or chance for a benefit).
I'd interpret these certificates to be used for more than just good customer service but when an employee goes above and beyond. I'd be cautious about doing it, however, to reward an action that may go beyond program guidelines.
I'd interpret these certificates to be used for more than just good customer service but when an employee goes above and beyond. I'd be cautious about doing it, however, to reward an action that may go beyond program guidelines.
Jun 17, 2012, 7:05 pm
#154
Join Date: May 2006
Location: KSNA/KLAX
Programs: IML GOLD, Bonvoy LTPE, WOH Globalist, AAEXPLT
Posts: 646
What are these spg "thank you" cards for?
So I received these "thank you" cards that I am to pass over to SPG associates that provide good service. Are these a token of thanks or do they provide some sort of monetary benefit to the employee? On the back it has a URL... www.spg.com/associate and each one has a unique serial numer.
Jun 17, 2012, 7:09 pm
#155
Join Date: Aug 2002
Location: Canada - YYC
Programs: Starwood Plt, Hilton Gold (got it free) AC Elite, Fairmont Plt, Priority Club Plt
Posts: 439
They get 500 SPG points.
Jun 18, 2012, 3:59 pm
#156
Join Date: Jun 2011
Location: Dallas, TX
Posts: 226
In my experience, the staff really seem appreciative when they get a Thank You. I think they are great and am glad there is a way to say thanks for great service.
Jun 18, 2012, 4:22 pm
#157
Join Date: Mar 2005
Programs: AA 1MM Gold, SPG Plat, Hilton Diamond,
Posts: 189
That's good because I have a bunch and need to give them out, but just didn't know if staff would 'sigh' and file 13 them.
Jun 19, 2012, 3:49 am
#158
Join Date: Apr 2010
Location: London (Transplant from EWR)
Programs: United 1k, SPG Plat & Ambassador, ClubCarlson Concierge
Posts: 691
I usually give all 4 to the lounge attendant at the Sheraton Pittsburgh. I basically lived there for 2.5 years while on a consulting project and she was what we jokingly called my "Pittsburgh Mom". I would give her 40 if spg would give me more!
Jun 19, 2012, 7:07 am
#159
Join Date: Oct 2006
Location: NYC
Programs: AA Plat, AA 1MM LT Gold, *wood Plat
Posts: 144
Anyone know if these can be given the online platinum concierges?
Jun 19, 2012, 7:13 am
#160
Join Date: May 2009
Location: MSP
Programs: Promus Preferred, ITT Sheraton Club
Posts: 674
I would like to give mine to the associates that run the social media help. Is that possible?
Jun 19, 2012, 10:55 am
#161
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Sure. Just send them the code.
Sure. Send them a private message with the code in it.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jun 19, 2012, 1:28 pm
#162
Join Date: Apr 2009
Posts: 287
Btw, if anyone wants to pm me a code, I'll be more than happy
Jun 22, 2012, 7:50 am
#163
Join Date: Jan 2012
Location: NYC
Programs: Delta DM, SPG Plat 100 (LT Gold), IHG Spire, Hyatt Diamond, HH Gold, National EE, Hertz Prez Circle
Posts: 473
I've also been informed at some properties that TripAdvisor (or other social review sites) comments are closely looked at, and staff will get special recognition if they are mentioned by name in a review. I rarely have my Thank You cards on me when I want to use them, but always make it a point to get someone's name and mention them in a note to the GM or in reviews if they've done something or just generally been exceptional to me.
Jun 22, 2012, 8:00 am
#164
Suspended
Join Date: Aug 2004
Programs: TG Plat , AF Lifetime Plat, SPG Plat
Posts: 915
So I received these "thank you" cards that I am to pass over to SPG associates that provide good service. Are these a token of thanks or do they provide some sort of monetary benefit to the employee? On the back it has a URL... www.spg.com/associate and each one has a unique serial numer.
Jun 22, 2012, 8:02 am
#165
Join Date: Feb 2009
Location: LAX
Programs: HH Diamond, SPG Gold, Marriott Elite Gold
Posts: 1,032
95% of your posts on FT are just to solicite referrals. I compare your contributions here to be the equivalent to the dude outside of my grocery store who asks for money for his "homeless shelter" everytime I want to shop.