Jul 3, 2015, 11:42 am
Last edit by: Oxon Flyer
The Elite Thank You program ended on December 31, 2017. You have until June 30, 2018, to award your Thank You certificates to SPG associates.
A great way to say thanks -
You expect and deserve outstanding service from SPG®. So when an associate goes above and beyond to make your stay, it’s nice to have a special way to express your thanks.
That’s what Elite Thank You certificates are all about. Print yours now to make the day of every deserving SPG associate who receives one.
Remember: All SPG associates and customer care agents are eligible to receive Elite Thank You certificates. Enjoy giving them — and we’ll keep looking for ways to earn them.
From T&C :"however, the certificates cannot be used as a form of bribery or fraud, nor may the certificates be sold in any manner"
Weblink : http://www.spg.com/elitethankyou
Frequently Asked Questions:
What is an Elite Thank You?
It's a certificate that an elite member can use to recognize a Starwood associate who provided outstanding service, whether in person or over the phone.
How do I get Elite Thank You certificates?
Please visit spg.com/elitethankyou to download and print your certificates.
Who is eligible to receive an Elite Thank You?
All Starwood associates in Customer Contact Centers or hotels that participate in the Starwood Preferred Guest® program are eligible, including but not limited to associates at the front desk, reservations line, concierge desk, bellhop service, restaurants, housekeeping, fitness centers, business centers and so forth. To give a certificate over the phone, just tell the associate you'd like to give him or her an Elite Thank You, then provide the unique code on the certificate.
Can I use an Elite Thank You certificate more than once?
No. Each Elite Thank You certificate has a unique code that can be used only once, so it can be given to only one person.
Can I give multiple Elite Thank You certificates to a single person?
Yes.
Can I get more Thank You certificates?
Members are eligible to request certificates when they renew or upgrade their elite status. No additional certificates can be requested.
How long are the Elite Thank You certificates valid?
Please see your certificates for the expiration date.
A great way to say thanks -
You expect and deserve outstanding service from SPG®. So when an associate goes above and beyond to make your stay, it’s nice to have a special way to express your thanks.
That’s what Elite Thank You certificates are all about. Print yours now to make the day of every deserving SPG associate who receives one.
Remember: All SPG associates and customer care agents are eligible to receive Elite Thank You certificates. Enjoy giving them — and we’ll keep looking for ways to earn them.
From T&C :"however, the certificates cannot be used as a form of bribery or fraud, nor may the certificates be sold in any manner"
Weblink : http://www.spg.com/elitethankyou
Frequently Asked Questions:
What is an Elite Thank You?
It's a certificate that an elite member can use to recognize a Starwood associate who provided outstanding service, whether in person or over the phone.
How do I get Elite Thank You certificates?
Please visit spg.com/elitethankyou to download and print your certificates.
Who is eligible to receive an Elite Thank You?
All Starwood associates in Customer Contact Centers or hotels that participate in the Starwood Preferred Guest® program are eligible, including but not limited to associates at the front desk, reservations line, concierge desk, bellhop service, restaurants, housekeeping, fitness centers, business centers and so forth. To give a certificate over the phone, just tell the associate you'd like to give him or her an Elite Thank You, then provide the unique code on the certificate.
Can I use an Elite Thank You certificate more than once?
No. Each Elite Thank You certificate has a unique code that can be used only once, so it can be given to only one person.
Can I give multiple Elite Thank You certificates to a single person?
Yes.
Can I get more Thank You certificates?
Members are eligible to request certificates when they renew or upgrade their elite status. No additional certificates can be requested.
How long are the Elite Thank You certificates valid?
Please see your certificates for the expiration date.
[ENDED 30 June 2018] Elite "Thank You You've Made My Stay" certificates
Sep 28, 2013, 2:47 am
#256
Join Date: Apr 2007
Location: Anywhere
Posts: 6,576
I still fail to see why this being flagrantly promoted as a "benefit" by SPG.
Firstly, when I'm told there is a "benefit", I fully expect that it's something where I'm the recipient. Something that I have the liberty to give to others is clearly not a benefit to me, but my beneficiary.
Secondly, to recognize and reward good service should be something that one readily does. It certainly shouldn't be something that one does only as SPG Gold or Platinum (if so, the world is a sad, sad place indeed). I personally have, as I'm sure many other travellers do as well, taken the liberty acknowledge - verbally or in writing - whenever a staff shows exemplary service. So if SPG wants its members to do more of this, it's clearly a favour they are requesting of SPG members, not a benefit of SPG membership.
The positioning is all wrong.
Firstly, when I'm told there is a "benefit", I fully expect that it's something where I'm the recipient. Something that I have the liberty to give to others is clearly not a benefit to me, but my beneficiary.
Secondly, to recognize and reward good service should be something that one readily does. It certainly shouldn't be something that one does only as SPG Gold or Platinum (if so, the world is a sad, sad place indeed). I personally have, as I'm sure many other travellers do as well, taken the liberty acknowledge - verbally or in writing - whenever a staff shows exemplary service. So if SPG wants its members to do more of this, it's clearly a favour they are requesting of SPG members, not a benefit of SPG membership.
The positioning is all wrong.
Last edited by carrotjuice; Sep 28, 2013 at 3:16 am
Sep 28, 2013, 5:29 am
#257
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
I just received a most misleading email today that's touted as an SPG Gold "benefit".
"GOLD THANK YOU CERTIFICATES: A GENEROUS WAY TO SAY THANKS FOR EXCEPTIONAL SERVICE.
Travel is in the details. And when all the details are expertly delivered, your experience is extraordinary. That's what you expect as an SPG® Gold member, and when you see it, you want to recognize it. So here's a Golden opportunity to celebrate those SPG associates who really deliver — whether it's a speedy phone reservation, an impeccable dining experience or an extra-efficient check-in.
• Go to spg.com/platinumthankyou to request your Gold Thank You Certificates instantly, or have them mailed to you.
• Present a certificate to any associate anytime you'd like to reward exceptional service.
• Or give a certificate by phone or email — just provide the code printed on the back.
And finally, a round of applause to you — for being among the best of our guests and taking part in this special elite benefit. Enjoy your travels with us."
Now, when has the ability to recognize good service by SPG hotel staff become an "special elite benefit"?? Am I the only person who rolls my eyes at the way that this campaign is being spun around by SPG?
"GOLD THANK YOU CERTIFICATES: A GENEROUS WAY TO SAY THANKS FOR EXCEPTIONAL SERVICE.
Travel is in the details. And when all the details are expertly delivered, your experience is extraordinary. That's what you expect as an SPG® Gold member, and when you see it, you want to recognize it. So here's a Golden opportunity to celebrate those SPG associates who really deliver — whether it's a speedy phone reservation, an impeccable dining experience or an extra-efficient check-in.
• Go to spg.com/platinumthankyou to request your Gold Thank You Certificates instantly, or have them mailed to you.
• Present a certificate to any associate anytime you'd like to reward exceptional service.
• Or give a certificate by phone or email — just provide the code printed on the back.
And finally, a round of applause to you — for being among the best of our guests and taking part in this special elite benefit. Enjoy your travels with us."
Now, when has the ability to recognize good service by SPG hotel staff become an "special elite benefit"?? Am I the only person who rolls my eyes at the way that this campaign is being spun around by SPG?
Elite gold & platinum "Thank You You've Made My Stay" certificate cards
Sep 28, 2013, 8:51 am
#258
Join Date: Apr 2007
Location: Anywhere
Posts: 6,576
Elite gold & platinum "Thank You You've Made My Stay" certificate cards
The subject wasn't the cards but the recent email campaign that touts the cards as a "benefit" for SPG elites.
Sep 28, 2013, 9:15 am
#259
Join Date: Aug 2013
Location: Singapore, Macau/HK
Programs: SQ *G, SPG Plat, IHG Plat, Le Accor Silver, Marriott Plat
Posts: 87
However they phrase it I think these vouchers will indeed be a benefit to us loyal members - perhaps not immediately - when their associates are encouraged to go above and beyond when serving us.
Sep 28, 2013, 9:42 am
#261
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I still fail to see why this being flagrantly promoted as a "benefit" by SPG.
Firstly, when I'm told there is a "benefit", I fully expect that it's something where I'm the recipient. Something that I have the liberty to give to others is clearly not a benefit to me, but my beneficiary.
Secondly, to recognize and reward good service should be something that one readily does. It certainly shouldn't be something that one does only as SPG Gold or Platinum (if so, the world is a sad, sad place indeed). I personally have, as I'm sure many other travellers do as well, taken the liberty acknowledge - verbally or in writing - whenever a staff shows exemplary service. So if SPG wants its members to do more of this, it's clearly a favour they are requesting of SPG members, not a benefit of SPG membership.
The positioning is all wrong.
Firstly, when I'm told there is a "benefit", I fully expect that it's something where I'm the recipient. Something that I have the liberty to give to others is clearly not a benefit to me, but my beneficiary.
Secondly, to recognize and reward good service should be something that one readily does. It certainly shouldn't be something that one does only as SPG Gold or Platinum (if so, the world is a sad, sad place indeed). I personally have, as I'm sure many other travellers do as well, taken the liberty acknowledge - verbally or in writing - whenever a staff shows exemplary service. So if SPG wants its members to do more of this, it's clearly a favour they are requesting of SPG members, not a benefit of SPG membership.
The positioning is all wrong.
Sep 28, 2013, 9:55 am
#262
Join Date: Nov 2011
Location: West Coast, USA
Programs: Skywards Platinum
Posts: 3,747
Personally, benefits can extend beyond myself. I view this "feature", if you will, gives me the benefit of acknowledging the service of others without having to dig into my own pocket to do so. So you could consider this as SPG "currency" that has value. Maybe more so to the recipient, but value all the same.
In countries where it is inappropriate to tip, or in countries where it is appropriate, but not to certain staff, these cards let you express your pleasure with a particular staff member with an alternate form of currency that is acceptable. Thus, I view this as a nice benefit of being elite.
Sep 28, 2013, 10:36 am
#263
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,820
I wonder how much can an employee do with 1 card? Maybe need to accumulate a few just to be able to redeem for something?
Sep 29, 2013, 4:54 pm
#264
Join Date: Oct 2004
Programs: Darth Vader of AMEX, A ladys best friend of Hilton, Pt78 of SPG, *G ,*S, ANA VIP
Posts: 3,933
staff points
i dont know how spg is giving them starpoints, but i guess there is some kind of incentive program at spg for the employees
dp
Oct 15, 2013, 10:22 am
#265
Join Date: Feb 2010
Posts: 498
How do we give a certificate by e-mail (i.e., to whom at the specific hotel do we send the code)? One of the parking valets at check-out was extraordinarily helpful to us yesterday in helping install an infant car seat, even when our son was fussy and crying -- he wouldn't accept a tip from us, saying that he had young children as well, but we'd still like to recognize his efforts somehow. Also, is it possible to give multiple certificates?
Oct 15, 2013, 10:26 am
#266
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
How do we give a certificate by e-mail (i.e., to whom at the specific hotel do we send the code)? One of the parking valets at check-out was extraordinarily helpful to us yesterday in helping install an infant car seat, even when our son was fussy and crying -- he wouldn't accept a tip from us, saying that he had young children as well, but we'd still like to recognize his efforts somehow. Also, is it possible to give multiple certificates?
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Oct 15, 2013, 10:32 am
#267
Join Date: Feb 2010
Posts: 498
Ah yes, did not realize there was a FAQ on page 1. It still doesn't say how we give them over e-mail though, only how to do so over the phone (this was overseas, so I'd rather not make the long-distance call if possible).
Oct 15, 2013, 10:53 am
#268
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Nov 28, 2013, 12:43 pm
#269
Join Date: Jun 2013
Location: US left coast
Programs: *wood Marriott P-life, *alliance UA MM, AA MM
Posts: 167
Use or discard? "Thank You!" cards to reward SPG employees 2011
I just unearthed some older paper cards given to SPG members to acknowledge great work by an SPG employees. Can we still use them as another way to say "thank you" or is this program over? ... and shame on me for not being able to use these on the spot for many helpful folks.
Quick search didn't yield posts on this topic (which may be a hint that that program is long gone)
There's no date on the cards (other than a copyright 2011)
Thanks in advance!
Quick search didn't yield posts on this topic (which may be a hint that that program is long gone)
There's no date on the cards (other than a copyright 2011)
Thanks in advance!
Nov 28, 2013, 12:53 pm
#270
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
I just unearthed some older paper cards given to SPG members to acknowledge great work by an SPG employees. Can we still use them as another way to say "thank you" or is this program over? ... and shame on me for not being able to use these on the spot for many helpful folks.
Quick search didn't yield posts on this topic (which may be a hint that that program is long gone)
There's no date on the cards (other than a copyright 2011)
Thanks in advance!
Quick search didn't yield posts on this topic (which may be a hint that that program is long gone)
There's no date on the cards (other than a copyright 2011)
Thanks in advance!
Elite gold & platinum "Thank You You've Made My Stay" certificate cards