Need an extra glass in your room? Sure, they're $6.40 each. How many would you like?
Oct 25, 2010, 6:29 pm
#1
Moderator: American AAdvantage & Marriott Bonvoy
Original Poster
Join Date: Oct 2002
Location: PHX
Programs: American ExPlat; Marriott/SPG Lifetime Plat; Hyatt Globalist
Posts: 8,116
Need an extra glass in your room? Sure, they're $6.40 each. How many would you like?
I've traveled a lot, over a number of years. This was a first.
Le Parker Meridien, New York -- a hotel I've grown to appreciate, as I love the location and have always received a Platinum upgrade to a Junior Suite, and my stays have consistently been without incident.
But this was a first. Shortly after arrival, some friends are coming to our room join us for a drink before heading out for dinner. We have two suitable glasses on the minibar. No problem, there must be two glasses in the bathroom.
Bzzzzzzzzt. They've opted for cutesy shot glasses -- truly, shot glasses -- in the bathroom, to go along with their tall skinny branding theme. Form over function. Stupid choice. Oh well, I'll call room service.
Le Parker Meridien, New York -- a hotel I've grown to appreciate, as I love the location and have always received a Platinum upgrade to a Junior Suite, and my stays have consistently been without incident.
But this was a first. Shortly after arrival, some friends are coming to our room join us for a drink before heading out for dinner. We have two suitable glasses on the minibar. No problem, there must be two glasses in the bathroom.
Bzzzzzzzzt. They've opted for cutesy shot glasses -- truly, shot glasses -- in the bathroom, to go along with their tall skinny branding theme. Form over function. Stupid choice. Oh well, I'll call room service.
Me: "Hi, I wonder if I can get a bucket of ice delivered."
Room Service lady: "There's an ice machine on your floor."
Me: "Oh, ok, great. Thanks. I wonder if I could I get two drink glasses delivered?"
Room service lady: "There is a charge of $6.40 per glass."
Me: "I don't want to buy them -- I just want to use them."
Room service lady: "Sir, there is a charge of $6.40 per glass. You still want 'em?"
Me: "No thanks."
Absolutely incredible. I've never encountered anything like it. $12.80 charge for the use of two water glasses. Shame on them. Room Service lady: "There's an ice machine on your floor."
Me: "Oh, ok, great. Thanks. I wonder if I could I get two drink glasses delivered?"
Room service lady: "There is a charge of $6.40 per glass."
Me: "I don't want to buy them -- I just want to use them."
Room service lady: "Sir, there is a charge of $6.40 per glass. You still want 'em?"
Me: "No thanks."
Oct 25, 2010, 6:36 pm
#2
Join Date: Apr 2007
Location: long island,ny
Programs: starwood plat 5*elite svo, usair, delta, jetblue, southwest, nwa
Posts: 257
next time call and say that you had NO glasses and hide the 2 in the drawer.
i hate being nickle and dimed.
i hate being nickle and dimed.
Oct 25, 2010, 6:37 pm
#3
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Yet another reason I hate New York. It's just Las Vegas without the neon.
Oct 25, 2010, 6:37 pm
#4
Join Date: Apr 2001
Location: West Coast USA
Programs: UA GS/4 MM, AA Exec Plat, Lifetime Hilton D, Hyatt G, Marriott Titanium earned Ambassador
Posts: 7,553
I think too many of their shot glasses have disappeared. It was the wife you know.
Seriously. You should have asked them if they wanted to chain it or glue it to something to prevent it from walking off. Enjoy the rest of your trip!
Seriously. You should have asked them if they wanted to chain it or glue it to something to prevent it from walking off. Enjoy the rest of your trip!
Oct 25, 2010, 8:28 pm
#5
Join Date: Aug 2001
Location: SEA - DL DM/2MM, *A Gold, SPG Lifetime Plat, some other car and hotel stuff
Posts: 5,649
Me: "Hi, I wonder if I can get a bucket of ice delivered."
Room Service lady: "There's an ice machine on your floor."
Me: "Oh, ok, great. Thanks. I wonder if I could I get two drink glasses delivered?"
Room service lady: "There is a charge of $6.40 per glass."
Me: "I don't want to buy them -- I just want to use them."
Room service lady: "Sir, there is a charge of $6.40 per glass. You still want 'em?"
Room Service lady: "There's an ice machine on your floor."
Me: "Oh, ok, great. Thanks. I wonder if I could I get two drink glasses delivered?"
Room service lady: "There is a charge of $6.40 per glass."
Me: "I don't want to buy them -- I just want to use them."
Room service lady: "Sir, there is a charge of $6.40 per glass. You still want 'em?"
I used to stay at LPM 3-4 days per week for months on end, and this surprises me very much.
FWIW, moving one of the "real" glasses to the bathroom sink (in place of a shot glass) was part of my weekly check-in routine at this property.
Oct 25, 2010, 8:43 pm
#6
Join Date: Feb 2007
Location: San Diego, California
Programs: *wood LifePLT, UsAir CHAIR
Posts: 47
Good thing you didnt ask for a wine opener.... Ill never stay at that property again..
Oct 25, 2010, 9:01 pm
#7
In memoriam
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
Unbelievable. Starwood's customer service decline truly is happening quickly! CHARGING for you to USE the glass?! What's next?
Charging for using toilet paper?!
Although personally, I guess in theory you really didn't need glasses - just drink from the bottle
Charging for using toilet paper?!
Although personally, I guess in theory you really didn't need glasses - just drink from the bottle
Oct 25, 2010, 9:02 pm
#8
Join Date: Jun 2002
Programs: UA 1MM, JAL JGC Diamond, SPG Lifetime PLT, AMEX PLT
Posts: 1,231
Maybe, they will charge extra towels next time.
Unbelievable indeed!
Unbelievable indeed
!
Oct 25, 2010, 9:29 pm
#9
Senior Moderator; Moderator, Eco-Conscious Travel, United and Flyertalk Cares
Join Date: Jun 1999
Location: Fulltime travel/mostly Europe
Programs: UA 1.7 MM;; Accor & Marriott Pt; Hyatt Globalist
Posts: 17,831
I seriously hate those shot glasses. I wonder if you could have presented the option of them taking the silly shot glasses in exchange for leaving functional water glasses.
Oct 25, 2010, 9:34 pm
#10
Join Date: Apr 2001
Location: West Coast USA
Programs: UA GS/4 MM, AA Exec Plat, Lifetime Hilton D, Hyatt G, Marriott Titanium earned Ambassador
Posts: 7,553
If they took two shot glasses back by their way of calculating he would end up with only a 2/3 glass and a $2.13 upcharge. 
Better yet! Maybe the use of two extra glasses during your stay will become a Platinum amenity option. Or I can spot you the 500 points pending their safe return to housekeeping.
Better yet! Maybe the use of two extra glasses during your stay will become a Platinum amenity option. Or I can spot you the 500 points pending their safe return to housekeeping.
Oct 25, 2010, 9:44 pm
#12
Join Date: Aug 2001
Location: SFO
Programs: United 1K 2MM / Marriott LTP
Posts: 5,071
I'm just shocked then again something similar happened to me at the Hyatt Regency SFO when I asked for a plate and some silverware as I had ordered some food to go from the restaurant downstairs.
Oct 25, 2010, 10:13 pm
#13
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
If you feel that this has something to do with Starwood's Customer Service level, then I would advise you to ring up Customer care to bring this up as a feedback.
Thank you.
[email protected]
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
Thank you.
[email protected]
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
Oct 25, 2010, 10:55 pm
#14
Join Date: Mar 2009
Posts: 213
I've traveled a lot, over a number of years. This was a first.
Le Parker Meridien, New York -- a hotel I've grown to appreciate, as I love the location and have always received a Platinum upgrade to a Junior Suite, and my stays have consistently been without incident.
But this was a first. Shortly after arrival, some friends are coming to our room join us for a drink before heading out for dinner. We have two suitable glasses on the minibar. No problem, there must be two glasses in the bathroom.
Bzzzzzzzzt. They've opted for cutesy shot glasses -- truly, shot glasses -- in the bathroom, to go along with their tall skinny branding theme. Form over function. Stupid choice. Oh well, I'll call room service.
Le Parker Meridien, New York -- a hotel I've grown to appreciate, as I love the location and have always received a Platinum upgrade to a Junior Suite, and my stays have consistently been without incident.
But this was a first. Shortly after arrival, some friends are coming to our room join us for a drink before heading out for dinner. We have two suitable glasses on the minibar. No problem, there must be two glasses in the bathroom.
Bzzzzzzzzt. They've opted for cutesy shot glasses -- truly, shot glasses -- in the bathroom, to go along with their tall skinny branding theme. Form over function. Stupid choice. Oh well, I'll call room service.
Me: "Hi, I wonder if I can get a bucket of ice delivered."
Room Service lady: "There's an ice machine on your floor."
Me: "Oh, ok, great. Thanks. I wonder if I could I get two drink glasses delivered?"
Room service lady: "There is a charge of $6.40 per glass."
Me: "I don't want to buy them -- I just want to use them."
Room service lady: "Sir, there is a charge of $6.40 per glass. You still want 'em?"
Me: "No thanks."
Absolutely incredible. I've never encountered anything like it. $12.80 charge for the use of two water glasses. Shame on them. Room Service lady: "There's an ice machine on your floor."
Me: "Oh, ok, great. Thanks. I wonder if I could I get two drink glasses delivered?"
Room service lady: "There is a charge of $6.40 per glass."
Me: "I don't want to buy them -- I just want to use them."
Room service lady: "Sir, there is a charge of $6.40 per glass. You still want 'em?"
Me: "No thanks."
I spend about 75-80 days/yr in NYC and know most Starwood options well.
Yes this is not good for NYC and should not happen.Perhaps they have lost so many glasses in the past but this should not happen to any guests especially those who are their most frequent.
Oct 26, 2010, 12:13 am
#15
Join Date: Aug 2009
Programs: SPG Gold, SQ Blue, OZ Diamond, JAVA and occasionally C
Posts: 5,563
Threaten to check-out unless you get your free glasses. Let's see how they'd react to that.