Hi all,

I would welcome comments on my experience with the *A Status Match offer.

This is a copy of an email i have just sent to them today..
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Dear Sir's

I have received a second email from you today advising me that you have
not received my statement indicating gold or silver status in a non star
alliance programme. I am rather concerned that you have sent me this
email for a second time and would like to draw your attention to the
following list of events regarding this application.

16th Feb 2004
I originally forwarded a fax copy of my American Airlines AAdvantage
statement. This clearly shows my Platinum status in this one world
frequent flyer programme.

11th March 2004
Letter from Denise Martineau, Director, Loyalty. Star Alliance and Juliet
Hutchin, Senior Manager, loyalty bmi. Welcoming me to Gold status in
Diamond Club and telling me my welcome pack is being sent shortly.

13th April 2004
Email from Star Alliance Status Match promotion advising that 'proof of
status' had not been received. (See below under todays date for details
of the contents of this email)

Details faxed again to star Alliance

15th April 2004
I sent an email to [email protected] as follows

"I have recieved an email regarding my request for the above promotion.
The email advised that you had not had 'proof of status' from my other
carrier. I have now sent this again by fax but am concerned that if there
is a problem with the statement i wont be told. Can you advise please."

16th April 2004
Reply recieved from [email protected] as follows

"Subject: Your Star Alliance Inquiry #S040415110(82)
Dear Jonathan,

Thank you for writing to the Star Alliance Help Desk.

If you have successfully sent your fax to 0870 751 8076, there is no room
for concern. We have forwarded your request to the Star Alliance UK
Enhanced Elite Benefits promotion team. Once they confirm receiving your
fax, we will contact you again.

Thank you for your patience.


Regards,"


19th April 2004

A further reply from [email protected] as follows

"Subject Your Star Alliance Inquiry #S040415110(82)
Dear Jonathan,

Greetings from the Star Alliance Help Desk.

The promotion team has informed us that proof of your status has been
received. We expect you to receive your benefits pack in the next two
weeks.
Your new membership from the diamond club programme should arrive in 8
weeks
time.

Please let us know if you have further problems. Thank you for your
patience.


Regards, "


Today 16th May 2004

The following email received

>
> Dear Mr Hansen
>
> Thank you for registering for the Star Alliance� Status Match promotion.
> Our records show, however, that either we have not received your
> statement
> indicating
> Gold or Silver status in a non-Star Alliance frequent flyer programme or
> that what
> you have provided does not comply with the promotion's terms and
> conditions.
>
> In order for you to qualify for matching status in your selected Star
> Alliance member airline
> frequent flyer programme, please fax a copy of your non-Star Alliance
> frequent flyer programme
> statement to the number below by 31 May 2004. The statement must not be
> older than three months
> from the date that you fax it and must show the name of the frequent
> flyer
> programme, your name,
> your current Gold or Silver status and the statement date.
>
> Apologies, if you have faxed your proof of status since 12 May 2004, and
> if you have already complied with the above it is not necessary to
> re-send
> it, however we suggest you retain your faxed confirmation.
>
> Upon receipt of your statement, we will gladly provide the Star Alliance
> benefits package within
> two weeks. The Star Alliance member airline which you selected will
> provide their status benefits
> package within eight weeks.
>
> Fax your statement without delay to: 0870 751 8076
>
> Yours truly,
>
>
>
> Denise Martineau
> Director, Loyalty
> Star Alliance Services GmbH
>
> Please note that this is the only reminder we will send requesting your
> statement.
> For full terms and conditions please go to www.ukstatus.co.uk
>
>>


Perhaps you would be kind eniough to explain.

Thank you

Jonathan Hansen

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Anyone else having similar problems?

yep, similar. got another mail like yours yesterday despite having faxed it all off twice before, 5th Feb and 13th April. the upgrade only runs until Feb 05, so around a third of the promotion time has gone before they even get their act together. complete shambles.

i also recieved an email today of the same effect. - wonder where all these faxes are going?

Same here,

Received welcome pack from *A and was showing as LH Senator on my Miles & More account page online. Received same e-mail on 16th May saying no proof and dropped back to miles and more on the website!!

I don't know whats going on!