Oct 26, 2016, 10:52 pm
Last edit by: Markie
These are the current rules:
Star Alliance Terms and Conditions for Heathrow Express Upgrade for Star Alliance Gold status holders
1. WHO IS ELIGIBLE TO PARTICIPATE?
This Promotion is open to all Star Alliance Gold status holders (Star Alliance Gold Holders) aged 18 and over only. Proof of age may be required at any stage of the Promotion.
2. WHO IS THE PROMOTER?
The Promoter is Star Alliance Services GmbH with offices at Frankfurt Airport Center, Main Lobby, 60546 Frankfurt am Main, Germany. All decisions made by the Promoter in all matters regarding this Promotion are final and no correspondence will be entered into.
3. PROMOTION PERIOD
The Promotion starts on 15 February, 2016 and will last for as long as the Offer is valid. The starting and closing time depends on the scheduled timetable of the Heathrow Express (“Fulfilment Partner”).
4. ENTRANTS AGREEMENT
By entering this Promotion, you are deemed to have understood, accepted and be bound by these Terms and Conditions (“Terms”). Please retain these Terms for your future reference.
5. HOW THE CAMPAIGN MECHANISM WORKS AND WHERE IT IS ACCESSABLE
The Promotion operates only on Heathrow Express trains and at London Heathrow Terminal 2. The Fulfilment Partner offers a benefit (“Offer”) to Star Alliance Gold Holders as further specified in Section 6 below.
You must present your original and valid Star Alliance Gold Frequent Flyer Programme card in order to receive the Offer offered by the Fulfilment Partner.
You may not use the Offer in conjunction with any other reward, discount or benefit of whatever nature and regardless of whoever provides such other reward, discount or benefit.
You may not transfer the Offer to any other person. There is no cash or any other alternative to the Offers provided under this Promotion.
The Offer is a subject to seating availability.
6. FULFILMENT PARTNER OFFER DESCRIPTION
Fulfilment Partner offers Star Alliance Gold Holders a free upgrade to Business First Class on trains to and/or from London Paddington and Heathrow Airport T2. Please note that the Standard Heathrow Express Conditions of Carriage apply in addition to these Terms.
To receive this Offer you must purchase of a full fare standard class ticket to and/or from London Paddington and Heathrow Airport T2, and show your valid Star Alliance Gold Frequent Flyer card when prompted in Business First Class on the train.
7. OFFER LIMITATIONS
The Promoter reserves the right to amend, cancel, or modify the Offer at any time at its sole discretion and without prior notice.
8. YOUR RESPONSIBILITIES
You shall be solely responsible for:
•paying any and all taxes associated with the receipt or use of the Offer awarded in this Promotion, including but not limited to country, state, local taxes and VAT; and
•paying all relevant airport taxes and airport charges (if applicable); and
•indemnifying and holding harmless the Promoter from and against any and all damages, losses, costs, injuries and claims arising out of or in connection with your participation in this Promotion and/or acceptance and use of the Offer in breach of these Terms or in breach of applicable law.
9. WAIVER
By participating and entering in this Promotion, and subject at all times to Paragraph 13 (PROMOTORS LIABILITY SPECIFICATION TERMS), you release to the fullest extent permissible by applicable law, the Promoter, the Fulfilment Partner, the Star Alliance member carriers and any of their respective parent companies, subsidiaries, affiliates, directors, officers, employees and agencies from any liability whatsoever, and waive any and all causes of action related to any claims, costs, injuries, losses or damages of any kind, whether consequential or otherwise, arising out of or in connection with this Promotion or delivery, mis-delivery, acceptance, possession, use of or inability to use the Offer (including, without limitation, claims, costs, injuries, losses and damages related to personal injuries, death, damage to or destruction of property, rights of publicity or privacy, defamation or portrayal in a false light, whether intentional or unintentional), whether under contract, tort (including negligence), warranty or other alleged cause of action.
10. PROMOTER’S RIGHTS TO CHANGE THE TERMS
The Promoter may, at any time, at their sole discretion and without prior notice, amend or modify these Terms and may also suspend, interrupt, terminate or discontinue this Promotion and/or Offer at any time (as it may reasonably deem necessary due to circumstances beyond its control) without notice or liability to anyone. This applies in particular in the event of any circumstances that disrupt the Promotion and/or Offer or prevent it from proceeding as planned.
11. EXCLUSION OF LIABILITY
Neither the Promoter, nor the Star Alliance member carriers shall be liable in any way to any party for any loss or damage arising in connection with this Promotion, for any reason whatsoever, including but not limited to any illegible or lost proof of Star Alliance Gold status, delayed or incomplete use of the Offer, error in computing, any breakdown or malfunction in any computer system or equipment and any notice which is misdirected or lost.
12. PROMOTER’S LIABILITY SPECIFICATION
You acknowledge that the Promoter and the Star Alliance member carriers and their respective directors, officers, employees, agents and contractors shall not be liable:
•to the maximum extent the law permits the above provision as a disclaimer; and
•for any damage, loss, liabilities, injury, costs, expenses or claims suffered by you as a result of entering into this Promotion, redeeming and utilizing the respective Offer, or not being able to redeem the respective Offer; and
•for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
13. PROMOTER'S LIABILITY SPECIFICATION TERMS
Nothing in these Terms limits or excludes, or will be deemed to limit or exclude, the Promoters’ liability for fraudulent misrepresentation, death or personal injury caused by its fault or liability that may not otherwise be limited or excluded by law.
14. GOVERNING LAW AND JURISDICTION
This Promotion and any disputes relating to it will be governed by the laws of England and Wales and be subject to the exclusive of the jurisdiction of the Courts of England and Wales. This Promotion is void in all countries where it is illegal by law. Residents from such countries must not participate in this Promotion. Proof of address may be required at any stage of the Promotion.
15.
The English version of these terms and conditions is the sole authorised version of these terms and conditions. While every endeavour has been used in the execution of the translation into Mandarin, any conflict between the Mandarin and English versions is to be resolved in favour of the English version in each and every matter, and regardless of the degree of variation or importance between the English and Mandarin versions.
Star Alliance Terms and Conditions for Heathrow Express Upgrade for Star Alliance Gold status holders
1. WHO IS ELIGIBLE TO PARTICIPATE?
This Promotion is open to all Star Alliance Gold status holders (Star Alliance Gold Holders) aged 18 and over only. Proof of age may be required at any stage of the Promotion.
2. WHO IS THE PROMOTER?
The Promoter is Star Alliance Services GmbH with offices at Frankfurt Airport Center, Main Lobby, 60546 Frankfurt am Main, Germany. All decisions made by the Promoter in all matters regarding this Promotion are final and no correspondence will be entered into.
3. PROMOTION PERIOD
The Promotion starts on 15 February, 2016 and will last for as long as the Offer is valid. The starting and closing time depends on the scheduled timetable of the Heathrow Express (“Fulfilment Partner”).
4. ENTRANTS AGREEMENT
By entering this Promotion, you are deemed to have understood, accepted and be bound by these Terms and Conditions (“Terms”). Please retain these Terms for your future reference.
5. HOW THE CAMPAIGN MECHANISM WORKS AND WHERE IT IS ACCESSABLE
The Promotion operates only on Heathrow Express trains and at London Heathrow Terminal 2. The Fulfilment Partner offers a benefit (“Offer”) to Star Alliance Gold Holders as further specified in Section 6 below.
You must present your original and valid Star Alliance Gold Frequent Flyer Programme card in order to receive the Offer offered by the Fulfilment Partner.
You may not use the Offer in conjunction with any other reward, discount or benefit of whatever nature and regardless of whoever provides such other reward, discount or benefit.
You may not transfer the Offer to any other person. There is no cash or any other alternative to the Offers provided under this Promotion.
The Offer is a subject to seating availability.
6. FULFILMENT PARTNER OFFER DESCRIPTION
Fulfilment Partner offers Star Alliance Gold Holders a free upgrade to Business First Class on trains to and/or from London Paddington and Heathrow Airport T2. Please note that the Standard Heathrow Express Conditions of Carriage apply in addition to these Terms.
To receive this Offer you must purchase of a full fare standard class ticket to and/or from London Paddington and Heathrow Airport T2, and show your valid Star Alliance Gold Frequent Flyer card when prompted in Business First Class on the train.
7. OFFER LIMITATIONS
The Promoter reserves the right to amend, cancel, or modify the Offer at any time at its sole discretion and without prior notice.
8. YOUR RESPONSIBILITIES
You shall be solely responsible for:
•paying any and all taxes associated with the receipt or use of the Offer awarded in this Promotion, including but not limited to country, state, local taxes and VAT; and
•paying all relevant airport taxes and airport charges (if applicable); and
•indemnifying and holding harmless the Promoter from and against any and all damages, losses, costs, injuries and claims arising out of or in connection with your participation in this Promotion and/or acceptance and use of the Offer in breach of these Terms or in breach of applicable law.
9. WAIVER
By participating and entering in this Promotion, and subject at all times to Paragraph 13 (PROMOTORS LIABILITY SPECIFICATION TERMS), you release to the fullest extent permissible by applicable law, the Promoter, the Fulfilment Partner, the Star Alliance member carriers and any of their respective parent companies, subsidiaries, affiliates, directors, officers, employees and agencies from any liability whatsoever, and waive any and all causes of action related to any claims, costs, injuries, losses or damages of any kind, whether consequential or otherwise, arising out of or in connection with this Promotion or delivery, mis-delivery, acceptance, possession, use of or inability to use the Offer (including, without limitation, claims, costs, injuries, losses and damages related to personal injuries, death, damage to or destruction of property, rights of publicity or privacy, defamation or portrayal in a false light, whether intentional or unintentional), whether under contract, tort (including negligence), warranty or other alleged cause of action.
10. PROMOTER’S RIGHTS TO CHANGE THE TERMS
The Promoter may, at any time, at their sole discretion and without prior notice, amend or modify these Terms and may also suspend, interrupt, terminate or discontinue this Promotion and/or Offer at any time (as it may reasonably deem necessary due to circumstances beyond its control) without notice or liability to anyone. This applies in particular in the event of any circumstances that disrupt the Promotion and/or Offer or prevent it from proceeding as planned.
11. EXCLUSION OF LIABILITY
Neither the Promoter, nor the Star Alliance member carriers shall be liable in any way to any party for any loss or damage arising in connection with this Promotion, for any reason whatsoever, including but not limited to any illegible or lost proof of Star Alliance Gold status, delayed or incomplete use of the Offer, error in computing, any breakdown or malfunction in any computer system or equipment and any notice which is misdirected or lost.
12. PROMOTER’S LIABILITY SPECIFICATION
You acknowledge that the Promoter and the Star Alliance member carriers and their respective directors, officers, employees, agents and contractors shall not be liable:
•to the maximum extent the law permits the above provision as a disclaimer; and
•for any damage, loss, liabilities, injury, costs, expenses or claims suffered by you as a result of entering into this Promotion, redeeming and utilizing the respective Offer, or not being able to redeem the respective Offer; and
•for any failure to comply with its obligations where the failure is caused by something outside its reasonable control or any other circumstances amounting to force majeure.
13. PROMOTER'S LIABILITY SPECIFICATION TERMS
Nothing in these Terms limits or excludes, or will be deemed to limit or exclude, the Promoters’ liability for fraudulent misrepresentation, death or personal injury caused by its fault or liability that may not otherwise be limited or excluded by law.
14. GOVERNING LAW AND JURISDICTION
This Promotion and any disputes relating to it will be governed by the laws of England and Wales and be subject to the exclusive of the jurisdiction of the Courts of England and Wales. This Promotion is void in all countries where it is illegal by law. Residents from such countries must not participate in this Promotion. Proof of address may be required at any stage of the Promotion.
15.
The English version of these terms and conditions is the sole authorised version of these terms and conditions. While every endeavour has been used in the execution of the translation into Mandarin, any conflict between the Mandarin and English versions is to be resolved in favour of the English version in each and every matter, and regardless of the degree of variation or importance between the English and Mandarin versions.
Free Heathrow Express upgrade for *A Gold members
Oct 28, 2016, 3:45 pm
#16
Join Date: Dec 2007
Location: LON BCN SYD
Programs: BA, OZ, A3, VA, VS, DL, QF, former BD and others
Posts: 1,074
It was off for 6 days - not sure what happened. I don't think the suspension of the offer was planned for, or else *A would have known about it in advance.
Maybe *A missed a commitment to HEX (do they pay a BAA fee for this, or is it tied into other terminal arrangements at T2?), or tried to argue about numbers (is it the fee linked to usage? I don't see conductors noting numbers).
I'm not sure how many people would pay for first class on a service like the HEX, but it's a nice perk. I used to use the similar upgrade you got with the BAA WorldCard; it was a shame when that stopped, but the current *A promotion is great while it lasts, and a another reason to maintain *G.
I'm also surprised BA/OneWorld didn't try and do something similar given that LHR is BA's home base. T2 as the *A terminal is a better experience for passengers than T5 as the BA terminal - the HEX/tube ride is shorter, the cab/uber ride is cheaper, security is a better experience, the lounges are better, there is no conformance, the whole operation feels slicker - and there is a Priority Pass arrivals lounge. It's by far the best terminal to fly through. Considering that LHR is BA's home airport, *A seem to have managed to secure a much better airport experience for their flyers than BA have.
Maybe *A missed a commitment to HEX (do they pay a BAA fee for this, or is it tied into other terminal arrangements at T2?), or tried to argue about numbers (is it the fee linked to usage? I don't see conductors noting numbers).
I'm not sure how many people would pay for first class on a service like the HEX, but it's a nice perk. I used to use the similar upgrade you got with the BAA WorldCard; it was a shame when that stopped, but the current *A promotion is great while it lasts, and a another reason to maintain *G.
I'm also surprised BA/OneWorld didn't try and do something similar given that LHR is BA's home base. T2 as the *A terminal is a better experience for passengers than T5 as the BA terminal - the HEX/tube ride is shorter, the cab/uber ride is cheaper, security is a better experience, the lounges are better, there is no conformance, the whole operation feels slicker - and there is a Priority Pass arrivals lounge. It's by far the best terminal to fly through. Considering that LHR is BA's home airport, *A seem to have managed to secure a much better airport experience for their flyers than BA have.
Apr 4, 2022, 8:36 pm
#17
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold (BIS), AA LT Plat (CC SUBs & BD), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 3,292
(Star Alliance webpage for Heathrow Express Upgrade) Star Alliance and Heathrow Express have teamed up to provide upgrades to Star Alliance Gold Card holders travelling on Heathrow Express trains. Just purchase a standard class single or return ticket for the Heathrow Express, the fastest rail link between the airport and London Paddington Station. Once on the train, choose any available seat in Business First Class and show both your train ticket and Star Alliance Gold Card to the attendant.
Is this promotion still in effect? If so, is a boarding pass indicating * Gold acceptable in lieu of a Star Alliance Gold Card? Thank you.
Apr 7, 2022, 6:42 pm
#18
Join Date: May 2012
Programs: UA
Posts: 1,098
Should still be active, it's listed on *A site:
https://www.staralliance.com/en/heathrow-express
https://www.staralliance.com/en/heathrow-express
Jun 1, 2022, 3:43 pm
#20
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,513
Jun 8, 2022, 10:10 am
#21
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
Maybe they've changed the policy but the last couple of times I used this service the guard insisted on seeing a physical card, and wouldn't accept the electronic version (2020). Fortunately, I was able to find a physical card to show, but he was quite strident on this matter.
Jun 8, 2022, 1:28 pm
#22
Join Date: Jul 2000
Location: AUH
Posts: 8,267
Maybe they've changed the policy but the last couple of times I used this service the guard insisted on seeing a physical card, and wouldn't accept the electronic version (2020). Fortunately, I was able to find a physical card to show, but he was quite strident on this matter.
Jul 29, 2022, 1:46 pm
#23
Join Date: Dec 2005
Location: NYC
Programs: UA, AA, Hilton, Marriott
Posts: 666
Does anyone have experience or know if this promotion is valid when buying an accompanying child ticket (free 0-15)? T&C don't seem to exclude, unless somehow a child's ticket is not considered a "full fare standard class ticket."
Sep 6, 2022, 1:21 am
#24
Join Date: Jun 2022
Location: Singapore
Programs: Krisflyer PPS, Air NZ Gold. QF Gold, Marriott Bonvoy Platinum
Posts: 54
Had no issues in the weekend by just showing my SQ e-card on my phone. Earlier I asked the conductor at Heathrow platform if the promotion is still valid and can I use my mobile, it was all OK.