*G and irrops
May 8, 2012 | 5:25 am
#1
Original Poster
Join Date: Nov 2008
Location: AMS
Posts: 932
*G and irrops
Is there any (published) policy on how to deal with irrops for *G, whether it's in the airline's control or not? For example, should hotels and meal voucher be given when travelling intercontinentally?
May 8, 2012 | 6:54 am
#2
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: Dunkin' Rewards Boosted
Posts: 5,915
Here's the top Google hit for [star alliance gold irregular operations]: http://www.starallianceemployees.com...andling.1.html
Also, for a good time, check out how they say rebooking is to happen (includes OAL carriers).
Amenities - Controllable
In the event of a controllable delay, Star Alliance member carriers will provide amenities such as accommodation, refreshment, meals and transportation for customers as appropriate.
Amenities - Uncontrollable
In the event of an uncontrollable delay, Star Alliance member carriers will provide amenities to premium customers (First, Business and Star Alliance Gold) travelling on an intercontinental journey including connection to/from domestic services.
Intercontinental refers to travel between Europe, Asia, North America, South America, Australia, New Zealand and Africa.
A connection is defined as one that does not exceed 24 hours.
Some carriers apply the amenities provision to international journeys. Please check procedures manual.
*Special conditions apply for EU registered carriers and non-EU registered carriers operating from the EU.
In the event of a controllable delay, Star Alliance member carriers will provide amenities such as accommodation, refreshment, meals and transportation for customers as appropriate.
Amenities - Uncontrollable
In the event of an uncontrollable delay, Star Alliance member carriers will provide amenities to premium customers (First, Business and Star Alliance Gold) travelling on an intercontinental journey including connection to/from domestic services.
Intercontinental refers to travel between Europe, Asia, North America, South America, Australia, New Zealand and Africa.
A connection is defined as one that does not exceed 24 hours.
Some carriers apply the amenities provision to international journeys. Please check procedures manual.
*Special conditions apply for EU registered carriers and non-EU registered carriers operating from the EU.
May 8, 2012 | 8:44 am
#3
Original Poster
Join Date: Nov 2008
Location: AMS
Posts: 932
Here's the top Google hit for [star alliance gold irregular operations]: http://www.starallianceemployees.com...andling.1.html
Also, for a good time, check out how they say rebooking is to happen (includes OAL carriers).
Also, for a good time, check out how they say rebooking is to happen (includes OAL carriers).
Anyone?
May 8, 2012 | 9:23 am
#4
Suspended
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,657
It's not an airline in itself. Those are the agreed *A principals, guidelines.
There are no hard and fast rules. It depends on the individual circumstances of the irrops and the multiple variables therein.
May 8, 2012 | 11:40 am
#5
Original Poster
Join Date: Nov 2008
Location: AMS
Posts: 932
*A is a marketing alliance with some shared back-end operations.
It's not an airline in itself. Those are the agreed *A principals, guidelines.
There are no hard and fast rules. It depends on the individual circumstances of the irrops and the multiple variables therein.
It's not an airline in itself. Those are the agreed *A principals, guidelines.
There are no hard and fast rules. It depends on the individual circumstances of the irrops and the multiple variables therein.