rove312

In the plastic card era the first group was 1-30; with the computer-printed cards with letters it was 45 in a group. With the lineup by number, starting Nov. 2007, it's been A group going to 60, with 2 lines of 30 each.

Boraxo

I think it is pretty clear that the system - for whatever inexcusable reason be it programming glitch or other - did not properly apply EBCI to your husband's ticket. You definitely deserve a refund.

However, your example might prove the value of EBCI depending on your checkin time. If you checked in at 24 hours you can see the value. More likely, because you did EBCI, you checked in later, at which point anybody without EBCI was far down the list.

BarbiJKM

Another problem with EBCI: If you cancel your ECBI-booked flight and then make a new reservation and apply your ticketless funds from the cancelled res, the ECBI credit doesn't transfer -- you must purchase it all over again on the new reservation. If, however, you merely CHANGE your existing reservation and keep the same confirmation code, the ECBI status will remain on the modified reservation.

Now, because of an existing glitch on the SW webpage regarding reservation changes (and that's a whole 'nother topic already discussed elsewhere on this forum), I had to phone SW CS today to make a change on an existing reservation. CS suggested that, to avoid the internet glitch (which they are working on), I should simply cancel the old res, make a new one, and apply the unused funds. I told them that would cause me to lose my ECBI, so I did not want to do it that way.

They told me that ECBI is lost when one makes a change on an EXISTING res, under the same conf code! No, no, no, I said, that's not what your FAQs say -- I spent twenty minutes on hold, then was told I was correct, that ECBI transfers on the same conf code when changes are made, but NOT on a new reservation with a new conf code.

So BE CAREFUL when making a change on a ticket for which you have paid ECBI, and despite the glitches on the webpage, don't let a phone rep talk you into cancelling and making a new reservation -- keep your same confirmation code or you will lose your $10 or $20 ECBI payment!

(WHY can't they just add the credit to ticketless funds???)

GoSpurs

Looks like I can't use TTF to pay for EBCI. Why would that be?

nsx

My guess: (a) complexity of refunding in case of service failure, (b) the speed at which EBCI was conceived and implemented.

BarbiJKM

But it shouldn't be any more difficult to return the funds to your Ticketless Travel Funds in case of a reservation cancellation, the same way they do with the flight payment credit, and then to let you pay for a new EBCI from your existing TTFs. That's the point -- WHY wasn't ECBI programmed into their site to work the same way as any other payment? They already know how to do it, so it's not reinventing the wheel...

irabk

Because they set it up to be non-refundable.

Why?

Dunno. It's the way it is.

My speculation, because if you chose to purchase EBCI at the same time as purchase, and then at T-34 or T-24 or T-4, decided to cancel the ticket, they lose the revenue. They did their part. Checked you in, gave you a BP number. Product received for payment rendered. You didn't fly, so you get the refund on the ticket, but they delivered on the EBCI.

I can imagine the discussions in that meeting.

swaluvr

[QUOTE=swaluvr;12722827]
Flew from CLE via MDW to MSY & back same way. Paid for EBCI for both myself and DH (my Companion)--have receipts. Outbound, I get A-22 & A-20, DH gets B-44 & B-49. Homebound, I get A-20 & A-19, DH gets B-33 and A-58.

EBCI bought and paid for within 2 minutes of each other on the day the program rolled out, so about 6 weeks before the flights took place. I'm NOT an A-lister because my RRs & Companion Pass come from CC purchases.

The space between the 2 sets of boarding numbers is absurd, so I e-mail SW, asking for a $20 refund for my DH's EBCI that "wasn't" EBCI. I get a long explanation of the EBCI process (which I already understand) and then the clincher: They tell me that my DH DID NOT HAVE EBCI----...--------I told them in the e-mail that I HAVE THE RECEIPT FOR IT.

I e-mailed again--using lots of caps--and now, it has been turned over to a CS specialist and I can expect a response in 45 DAYS!!!!!!!!!!!

QUOTE]

An update...........

I got a fairly quick response stating that SW had found a few instances of "glitches" where the purchase of EBCI didn't "sync" with a reservation?????????, so I should fax the receipts.

I poured over my EBCI receipts and correlated Visa billing receipt #s with SW confirmation numbers and found the WEIRDEST thing-------the same Visa billing # tied to 3--YES THREE--different SW confirmation #s.

These are the original, day of receipts that I printed as I made the EBCI purchases! How this is possible, I'll never know.

In the instance I site above, I got the EBCI and my DH didn't. Now, the same billing receipt # is attached to a future reservation for my DH (companion). I have yet to try to "re-purchase" EBCI for that future trip. I probably won't bother.

What a royal mess! Glitch------gee, do ya' think???

No, I didn't actually pay for it, in hindsight, but I have a receipt for it saying that I did.
Does SW actually think that I'm going to pour over every Visa statement and correlate confirm #s to make sure THAT THEY GOT IT RIGHT EVERY TIME---NOT!!!!!!!

I'm anticipating the reply that I didn't lose any money--true--and am due nothing--probably true--but the fact is that they (unintentionally) deceived me into thinking that I had made the purchase. In this case, it wasn't a big deal, but had we each had a piece of carry on luggage that required overhead stowage--it could have been a big deal.

All I really want is FOR SW TO GET IT RIGHT BEFORE THEY ROLL OUT A PROGRAM THAT REQUIRES ME TO POLICE THE ENTIRE PROCESS FROM PURCHASE TO REDEMPTION.

lougord99

[QUOTE=swaluvr;12780099]+1 ^ Obviously, this is not the only thing rolled out lately that is IT related that has not worked correctly.