Purchase confirmation e-mail delay
Jun 23, 2009, 12:25 pm
#1
Original Poster
Join Date: Nov 2004
Location: Camp Hill, Pa.
Posts: 229
Purchase confirmation e-mail delay
I've never experienced this much of a delay, and wanted to see if this is a fairly normal process.
This morning, I purchased tickets via iflyswa.com but have yet, five hours later, received any form of confirmation e-mail from Southwest. I've never experienced more than a 20-30 minute delay in this process.
Am I overreacting? I'm fearful my fare, which was low at the time, will rise and I won't know my order was successfully processed. I double-checked all information prior to submitting and believe it was all accurate.
This morning, I purchased tickets via iflyswa.com but have yet, five hours later, received any form of confirmation e-mail from Southwest. I've never experienced more than a 20-30 minute delay in this process.
Am I overreacting? I'm fearful my fare, which was low at the time, will rise and I won't know my order was successfully processed. I double-checked all information prior to submitting and believe it was all accurate.
Jun 23, 2009, 12:28 pm
#2
Join Date: Jul 2008
Location: MCO
Programs: Southwest Rapid Rewards
Posts: 791
I bought two one-ways this morning for the same day, same destination (different passengers, different origins). I only got a confirmation email for one of them. But both show up when I go back to the website and look at my upcoming iteneraries.
Jun 23, 2009, 12:40 pm
#3
Original Poster
Join Date: Nov 2004
Location: Camp Hill, Pa.
Posts: 229
My problem is I don't remember the confirmation code, so I can't view my upcoming itineraries. :/ It asks for first/late name and booking number.
Jun 23, 2009, 12:49 pm
#4
Join Date: Jul 2008
Location: MCO
Programs: Southwest Rapid Rewards
Posts: 791
If you wern't logged in, I'd suggest a phone call.
Jun 23, 2009, 12:54 pm
#5
Original Poster
Join Date: Nov 2004
Location: Camp Hill, Pa.
Posts: 229
Jun 23, 2009, 1:25 pm
#6
Original Poster
Join Date: Nov 2004
Location: Camp Hill, Pa.
Posts: 229
Crisis averted: I must have mistyped my e-mail address. My wife got the confirmation e-mail. Hopefully the e-mail doesn't get sent to someone else. Even though they don't place the entire credit card info having that info in someone else's hands is a bit disconcerting!
Jun 23, 2009, 2:06 pm
#7
Join Date: Jul 2001
Posts: 3,976
It took about 40 minutes for me this morning. The other odd thing was that I got duplicate "award utilization" e-mails: I booked my trip as two one-ways and got four e-mails, all about the award utilization; the booking confirmation was directed to a different address. I only had one round-trip award to use, so I'm confident they didn't take two of them.
Jun 23, 2009, 2:11 pm
#8
Join Date: Aug 2001
Location: LAS
Programs: SWA
Posts: 1,320
It took about 40 minutes for me this morning. The other odd thing was that I got duplicate "award utilization" e-mails: I booked my trip as two one-ways and got four e-mails, all about the award utilization; the booking confirmation was directed to a different address. I only had one round-trip award to use, so I'm confident they didn't take two of them.
Jun 23, 2009, 2:14 pm
#9
Join Date: Aug 2001
Location: LAS
Programs: SWA
Posts: 1,320
I booked two award trips today and got duplicate "award utilization" e-mails as well. The confirmation emails were sluggish, and I am still waiting for one 5 hours later. I had enough sense to print the confirmation pages so I could have an itinerary email sent as a backup in case the confirmation is a no-show.
Jun 23, 2009, 2:24 pm
#10
Moderator, Southwest Airlines and Choice Privileges
Join Date: Mar 2008
Location: Central Texas
Posts: 3,042
How long has CS&S been using video phones??? 
I didn't analyze what was going on but I also noticed an unusually high number of award utilization Emails. (I wondered whether it was due to Gmail's conversation threading resurrecting a bunch of old Emails, or multiple sends by SWA.)
In case anyone is wondering about this: the award utilization notice always goes to the account holder's registered Email address; the booking confirmation is sent according to the instructions on the payment page. That is presumably done for security reasons, but the actual security benefit may not be very significant.
In case anyone is wondering about this: the award utilization notice always goes to the account holder's registered Email address; the booking confirmation is sent according to the instructions on the payment page. That is presumably done for security reasons, but the actual security benefit may not be very significant.