Enforcement of Boarding Order: consolidated thread
Dec 9, 2007, 8:07 pm
#91
Join Date: Aug 2007
Posts: 263
I flew out of DAL about two weeks ago and had no problems. Gate 11 had the numbered lines and everything. Maybe ABQ was the issue, however. I quickly learned with WN to not go through ABQ, since it seems that I always have to change planes. When booking travel from DAL, I always pick the flights that say "1 stop" and don't list an airport code, since we stay on the same plane the whole time. Those usually stop in AMA, LBB or AUS when going to LAS.
Dec 10, 2007, 10:52 pm
#92
Join Date: Aug 2001
Location: Arizona USA
Programs: NetJets Marquis, Southwest Moo, Marriott Platinum
Posts: 1,652
CO has a no-middle seat guarantee; the seats in front are reserved for FF members, I can (and have) used FF miles to fly to dozens of more interesting place around the globe than I could on WN (as well as anyplace WN flies), and I can use the preferred FF security line at most airports to save a great deal of time.
So, BS really won't be that attractive to many other airlines FF members. It's really only better compared to what WN, not what most other airlines, offered.
So, BS really won't be that attractive to many other airlines FF members. It's really only better compared to what WN, not what most other airlines, offered.
Hence my point. FF status through security and they may entice me back. AA until then with the occasional US when AA can't make it work through LAX or SFO.
Dec 11, 2007, 4:34 pm
#93
Join Date: Nov 2007
Location: Downtown Denver
Programs: WN A-list/CP, HHonors Diamond, IHG Plt,*wood Plt,F9 Summitt, Hyatt Diamond,
Posts: 391
After all, this is SWA's policy. Us Pax are not in charge of enforcing policy.[/QUOTE]
Thank You..................I did get riled up in Denver to ABQ last friday then got over it. The GA's need WN to get them all bathtubs to sleep in, Spinless. It's there deal not mine.
I am using WN ABQ- Den to connect with Frontier and UA. It is better for me to use other Airlines until they "Get it".
A Lister is done with WN
Thank You..................I did get riled up in Denver to ABQ last friday then got over it. The GA's need WN to get them all bathtubs to sleep in, Spinless. It's there deal not mine.
I am using WN ABQ- Den to connect with Frontier and UA. It is better for me to use other Airlines until they "Get it".
A Lister is done with WN
Dec 11, 2007, 4:58 pm
#94
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,624
Until Southwest's Ops Agents get a handle on line jumping, this is going to annoy even more people than the previous occasional line confusion and the "does sitting in the chairs count as being in line" debates.
I had at least 10 people cut if front of me (in the A1-15 gap) yesterday, including an A59. Even though I knew that my seat in the back half of the airplane was safe, the blatant cheating still annoyed me.
I for one don't buy the ignorance excuse. If people were paid $5 each to take their correct positions, you'd see just how non-ignorant they are. The line jumpers know exactly what they're doing.
I had at least 10 people cut if front of me (in the A1-15 gap) yesterday, including an A59. Even though I knew that my seat in the back half of the airplane was safe, the blatant cheating still annoyed me.
I for one don't buy the ignorance excuse. If people were paid $5 each to take their correct positions, you'd see just how non-ignorant they are. The line jumpers know exactly what they're doing.
Dec 11, 2007, 5:09 pm
#95
Join Date: Nov 2007
Location: Downtown Denver
Programs: WN A-list/CP, HHonors Diamond, IHG Plt,*wood Plt,F9 Summitt, Hyatt Diamond,
Posts: 391
Until Southwest's Ops Agents get a handle on line jumping, this is going to annoy even more people than the previous occasional line confusion and the "does sitting in the chairs count as being in line" debates.
I had at least 10 people cut if front of me (in the A1-15 gap) yesterday, including an A59. Even though I knew that my seat in the back half of the airplane was safe, the blatant cheating still annoyed me.
I for one don't buy the ignorance excuse. If people were paid $5 each to take their correct positions, you'd see just how non-ignorant they are. The line jumpers know exactly what they're doing.
I had at least 10 people cut if front of me (in the A1-15 gap) yesterday, including an A59. Even though I knew that my seat in the back half of the airplane was safe, the blatant cheating still annoyed me.
I for one don't buy the ignorance excuse. If people were paid $5 each to take their correct positions, you'd see just how non-ignorant they are. The line jumpers know exactly what they're doing.
Dec 11, 2007, 6:09 pm
#96
Join Date: May 2006
Location: TUS/PDX
Programs: WN CP/A-List, AS MVPG75K
Posts: 5,798
I probably would have spoken up as well, had this happened to me. It's one thing having someone A40 go at A35 or A30, but to go in front of someone who paid extra is inexcusable. The GA should be paying attention to the order that early on.
Dec 12, 2007, 12:30 am
#97
Join Date: Oct 1999
Location: OH & NV
Programs: AA Lifetime Plat, WN CP, Latin Pass Bonus
Posts: 3,707
I would have got GA's name who allows an A59 to board early. It is obvious that A 59 should be at END of the A boarders. And then report him/her to WN - after talking to him/her about it and advising I will report. After all, it is the GA job to keep the boarding process acording to the rules.
If a A 30 got on before A 28, not such a big deal -- but A 59 one of first!!
WN better get this under control.
If a A 30 got on before A 28, not such a big deal -- but A 59 one of first!!
WN better get this under control.
Dec 12, 2007, 5:17 am
#98
Join Date: Nov 2007
Location: Downtown Denver
Programs: WN A-list/CP, HHonors Diamond, IHG Plt,*wood Plt,F9 Summitt, Hyatt Diamond,
Posts: 391
I would have got GA's name who allows an A59 to board early. It is obvious that A 59 should be at END of the A boarders. And then report him/her to WN - after talking to him/her about it and advising I will report. After all, it is the GA job to keep the boarding process acording to the rules.
If a A 30 got on before A 28, not such a big deal -- but A 59 one of first!!
WN better get this under control.
If a A 30 got on before A 28, not such a big deal -- but A 59 one of first!!
WN better get this under control.
Dec 12, 2007, 6:36 pm
#99
Join Date: Aug 2007
Posts: 144
My A-list husband sees high As jumping into the empty 1-15 BS space all the time, with absolutely no enforcement whatsoever. Here I was worried about what would happen when I fly with him and have a high A, but obviously I can just jump on before him and the rest of the A-listers since BS is almost always empty on his route.
Dec 12, 2007, 8:04 pm
#100
Join Date: Aug 2001
Location: LAS
Programs: SWA
Posts: 1,320
Calling SWABrian....
SWABrian, what suggestions can you provide for us to be helpful to you in resolving the boarding issue? Specific flights, dates & gates listed for your followup?
While complaining can be fun, there might be a kernel of value here.
While complaining can be fun, there might be a kernel of value here.
Dec 12, 2007, 8:19 pm
#101
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,624
How about Brian gives us the email address of the top manager at each station (airport)? Then we just email the manager our specific reports of line jumping at that airport. Time, gate number, flight, and specifics of the situation. This way the message gets where it needs to get the same day as the incident, when people may still remember just what happened. Three strikes and the ops agent gets assigned to baggage loading. 
FT members as quality control inspectors. @:-)
FT members as quality control inspectors. @:-)
Dec 12, 2007, 11:36 pm
#102
Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM, AA 600k, DL 500k, Hyatt GP 1M, HH Gold, Rad. Gold, CP Gold, Miracle Fruit-su Club
Posts: 9,950
"Thank you for keeping the rules..."
I think the crucial moment is between the GA's spiel and the "A1-30 may now board" announcement. For the first couple of days, there were extra GAs hovering around the boarding areas, facilitating the new process. Since then, there's usually one GA, unless the podium serves two gates. Southwest needs to staff this again, and for a while. Then it may work over the long haul. Right now, in my own experience, it's going the other way. I just had an experience at LAX like the one nsx described (A1-15 filling with people who weren't).
For the time being, I say, "Thank you for keeping the rules. It's all up to you now," to the GA who scans the boarding pass,whether s/he is or not.
For the time being, I say, "Thank you for keeping the rules. It's all up to you now," to the GA who scans the boarding pass,whether s/he is or not.
Dec 13, 2007, 6:24 am
#103
Join Date: Oct 2003
Location: PVD
Posts: 43
I feel that any official word from Southwest on this will essentially be lip service. Boarding rule enforcement in the past (families for example) has been a crap shoot, with many GA's turning a blind eye to anyone bending the rules.
What would temporarily work would be GA's making an announcement that A1-A15 positions are BS passengers only, and any non BS passengers found in these positions will be boarded at the end of the A group. They wouldn't even have to enforce it, just make the announcement.
This will probably be a recurring problem that we will have to live with until yield management is able to reduce the empty number of BS slots.
What would temporarily work would be GA's making an announcement that A1-A15 positions are BS passengers only, and any non BS passengers found in these positions will be boarded at the end of the A group. They wouldn't even have to enforce it, just make the announcement.
This will probably be a recurring problem that we will have to live with until yield management is able to reduce the empty number of BS slots.