Southwest is now giving $75 vouchers for delayed flights
May 2, 2024, 6:13 pm
#1
Original Poster
Join Date: Jun 2014
Posts: 46
Southwest is now giving $75 vouchers for delayed flights
Didn't see this discussed yet.
https://www.reuters.com/business/aer...ram-2024-04-29
They also updated their customer service plan with the following language:
https://www.reuters.com/business/aer...ram-2024-04-29
Originally Posted by Reuters
Southwest Airlines said it had launched a compensation program for flight delays as part of a $140 million U.S. Department of Transportation settlement over the carrier's meltdown in December 2022 during a busy holiday travel period. Southwest in December 2023 agreed over three years to provide $90 million in travel vouchers of $75 or more to passengers delayed at least three hours getting to final destinations because of an airline-caused issue or cancellation, and to start the program by April 30... Asked if Southwest would end the program after three years, [CEO Bob] Jordan said consumer programs "rarely change or go away."
Originally Posted by Southwest Airlines Customer Service Plan
Effective for travel beginning April 30, 2024, for significant flight delays or Southwest-initiated cancellations that are within our control, you may be eligible for a fully transferable Southwest LUV Voucher (of at least $75) if the following conditions are met:
• Southwest canceled and/or delayed your flight within seven days of the scheduled departure; and
• You arrived at your final destination three or more hours after the scheduled arrival time; and
• You submit a request for the Southwest LUV Voucher via Southwest.com/DelayForm no later than one (1) year after the flight in question.
If Southwest has already issued a voucher for a Customer for the same delay or cancellation, that satisfies Southwest’s commitment to issue the voucher, and an additional voucher will not be provided.
• Southwest canceled and/or delayed your flight within seven days of the scheduled departure; and
• You arrived at your final destination three or more hours after the scheduled arrival time; and
• You submit a request for the Southwest LUV Voucher via Southwest.com/DelayForm no later than one (1) year after the flight in question.
If Southwest has already issued a voucher for a Customer for the same delay or cancellation, that satisfies Southwest’s commitment to issue the voucher, and an additional voucher will not be provided.
Last edited by FT777; May 2, 2024 at 6:19 pm
May 2, 2024, 7:34 pm
#2
Join Date: Jan 2003
Location: California
Posts: 1,147
Yup. Scored a $200 voucher for a 3+ hour delay after I asked them to pay me last month. They've always paid me when I complained about non weather/ATC 3h+ delays, but I think it's easier and quicker now to get paid because of extra scrutiny by the media. The response for the April snafu was within 2 days.
May 5, 2024, 5:42 pm
#3
Join Date: Nov 2007
Posts: 5
Don't accept the $75. This is a misleading and sneaky way to make customers lose their rights. Under new government rules, you should get an actual refund (not some voucher) for the fare:
NEW LAW: Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability.
NEW LAW: Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability.
May 13, 2024, 7:19 pm
#4
Join Date: Aug 2007
Location: BNA and FLL
Programs: National Executive Elite, IHG Diamond Elite, Hilton Gold, SW A List, Marriott Gold
Posts: 970
Don't accept the $75. This is a misleading and sneaky way to make customers lose their rights. Under new government rules, you should get an actual refund (not some voucher) for the fare:
NEW LAW: Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability.
NEW LAW: Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability.
How do I go about getting this refund? I am sitting at DAL right now looking at about a 3+ hour delay by the time I arrive at my destination.
May 14, 2024, 8:20 am
#5
Join Date: Aug 2011
Location: DCA/CLT/HKG
Programs: AA EXP (Former US CP)
Posts: 733
Don't accept the $75. This is a misleading and sneaky way to make customers lose their rights. Under new government rules, you should get an actual refund (not some voucher) for the fare:
NEW LAW: Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability.
NEW LAW: Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability.
This is different from what WN is now offering, which is compensation in the event of a cancellation/significant delay and you still need to travel.
UA offers compensation in these situations as well, without writing in. I had a delayed flight (3+ hours), went to the Customer Service page of the UA website, input my info, and got a "You qualify for compensation screen" that allowed me to choose between a voucher ($150) or miles.
May 14, 2024, 9:05 am
#6
Join Date: Aug 2002
Location: St. Louis, MO
Posts: 1,418
Don't accept the $75. This is a misleading and sneaky way to make customers lose their rights. Under new government rules, you should get an actual refund (not some voucher) for the fare:
NEW LAW: Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability.
NEW LAW: Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability.
May 18, 2024, 5:19 am
#8
Join Date: Nov 2015
Posts: 100
Got an email this morning that today’s flight has a new flight time which is 3h50m difference from original departure time. First time I’ve received an email like this and there is no indication of reason either.
should I be filling out this form or calling CS about this for reimbursement .
https://support.southwest.com/helpce...ent-or-voucher
should I be filling out this form or calling CS about this for reimbursement .
https://support.southwest.com/helpce...ent-or-voucher
May 18, 2024, 3:07 pm
#9
Join Date: Mar 2007
Posts: 5,006
Got an email this morning that today’s flight has a new flight time which is 3h50m difference from original departure time. First time I’ve received an email like this and there is no indication of reason either.
should I be filling out this form or calling CS about this for reimbursement .
https://support.southwest.com/helpce...ent-or-voucher
should I be filling out this form or calling CS about this for reimbursement .
https://support.southwest.com/helpce...ent-or-voucher