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Old Nov 28, 2023, 3:27 pm
  #31  
 
Join Date: Mar 2005
Posts: 269
Originally Posted by geo979
Since this has been going on for a few months it would be nice if a SWA rep who frequents this board could get to the bottom of this issue and fix it. Hint: SW will blame Chase while Chase will blame SW (as pretty much always happens).
swaMark help!!
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Old Nov 28, 2023, 4:39 pm
  #32  
 
Join Date: Jan 2010
Location: ATL
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But I'm killing it on CP bonus point promo (that I don't need, already earned it for 2024); 88k CP points last 2 months. Can I convert those to just 18k in TQPs?
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Old Nov 28, 2023, 4:52 pm
  #33  
 
Join Date: Dec 2020
Programs: SWA Alist, Companion Pass
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Originally Posted by dmbolp
But I'm killing it on CP bonus point promo (that I don't need, already earned it for 2024); 88k CP points last 2 months. Can I convert those to just 18k in TQPs?
Speaking of which, has anyone received the promotional TQPs for spend 9/1-10/31 (3000 TQPs for $5k spend, I think)? I know it said up till 8 weeks after the promo period ends, but just asking if it has posted to anyone's account yet?
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Old Nov 28, 2023, 4:53 pm
  #34  
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Originally Posted by dmbolp
But I'm killing it on CP bonus point promo (that I don't need, already earned it for 2024); 88k CP points last 2 months. Can I convert those to just 18k in TQPs?
I wish there was an easier way to get to A-list. It was nice when we had it.

We are looking to gain over 160,000 points on my account and 40,000 on wifes account (referrals) over the next month or so.
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Old Nov 29, 2023, 7:26 am
  #35  
 
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Day 10 @ 8:25am Herb Time, should have post on the 19th, still nothing as of the 29th
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Old Nov 29, 2023, 7:51 am
  #36  
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If this continues, lots of folks looking to use CP shortly after they earned it will be upset. Everyone can understand one or maybe even 2-3 days delay. But this is getting crazy.

I have faith that anybody earning it prior to 12/31 will still get it, even if stuff does not post until January - with the proper date.

Hope Southwest Customer Service is getting prepped for the upcoming mess.
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Old Nov 29, 2023, 3:03 pm
  #37  
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Originally Posted by koop77
I chatted with someone at SWA via FB Messenger today. Was basically told, "sorry, but those points can take up to 30 days to post. Just keep watching your account".
Weak CYA answer.


DATAPOINT: Statement closed on Nov 27. Points showed on SW account this morning (29th) and shows date of 11/27. It was not there on 27th or 28th.
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Old Nov 29, 2023, 3:11 pm
  #38  
 
Join Date: Mar 2005
Posts: 269
Originally Posted by NoStressHere
Weak CYA answer.


DATAPOINT: Statement closed on Nov 27. Points showed on SW account this morning (29th) and shows date of 11/27. It was not there on 27th or 28th.
.
Last edited by ToSRQ; Dec 4, 2023 at 6:56 pm
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Old Nov 30, 2023, 7:25 am
  #39  
 
Join Date: Jan 2010
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Day 11, nothing
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Old Nov 30, 2023, 12:42 pm
  #40  
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Originally Posted by dmbolp
Day 11, nothing
that might be a new record.

I assume you have looked at your chase acct online and can see the points on your statement to move over - right?
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Old Nov 30, 2023, 12:58 pm
  #41  
 
Join Date: Jan 2010
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Originally Posted by NoStressHere
that might be a new record.

I assume you have looked at your chase acct online and can see the points on your statement to move over - right?
Yep, 11/19 statement closing:

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Old Nov 30, 2023, 1:03 pm
  #42  
 
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…and still showing the “-date” message

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Old Dec 1, 2023, 7:02 am
  #43  
 
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Day #12, new month, still nothing
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Old Dec 1, 2023, 11:14 am
  #44  
 
Join Date: Jan 2010
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Flew ATL-STL this morning, see an increase in my points, it’s the NOV cc points, 12 days late
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Old Dec 20, 2023, 7:23 am
  #45  
 
Join Date: Jan 2010
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Looks like no delay for at least DEC. My DEC points just posted 12/20 8am Herb Time, back dated to 12/19 (statement date)
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