Promo for 50% Flight
Aug 2, 2023, 4:42 pm
#16
Join Date: Aug 2007
Location: BNA and FLL
Programs: National Executive Elite, IHG Diamond Elite, Hilton Gold, SW A List, Marriott Gold
Posts: 970
Aug 3, 2023, 9:29 am
#17
Join Date: Jan 2010
Posts: 403
SouthwestAir we really need to be clear next time if you can qualify with this promotion using points: it does say cannot be booked with points but is not clear if that means using the 50% code or to qualify. I didnt even bother calling to ask because I am positive I will get a different answer each time.
Aug 3, 2023, 8:25 pm
#18
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,085
SouthwestAir we really need to be clear next time if you can qualify with this promotion using points: it does say cannot be booked with points but is not clear if that means using the 50% code or to qualify. I didnt even bother calling to ask because I am positive I will get a different answer each time.
Based on past experience working and observing corporate promotions, I am guessing that most of the marketing staff is unable or not encouraged to speak up when they see an issue. Or even worse, they have farmed this out to a third party. Anyone that took just a few minutes to run this promo by a few rational people, issues would be flushed out.
Such an easy no cost fix, but somebody does not want to listen.
Aug 3, 2023, 10:04 pm
#19
Join Date: Oct 2002
Location: TOL
Posts: 759
SouthwestAir we really need to be clear next time if you can qualify with this promotion using points: it does say cannot be booked with points but is not clear if that means using the 50% code or to qualify. I didnt even bother calling to ask because I am positive I will get a different answer each time.
Aug 4, 2023, 6:16 am
#20
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,085
But - still an open question. When you book that 50% off, can THAT flight be a points a flight, or does it also need to be cash?
Aug 4, 2023, 1:50 pm
#21
Join Date: Oct 2002
Location: TOL
Posts: 759
Aug 5, 2023, 6:02 am
#22
Join Date: Jan 2010
Location: ATL
Posts: 1,935
I'm gonna guess the code will work with $ or points. Under Promotion Code Ts & Cs, there's a reference to "Reward Travel". Could just be their typical language, but they included it in this particular promo:
https://www.southwest.com/loyalty/my...?id=2-4RIM4RUG
"All reward travel is subject to taxes, fees, and other government or airport-imposed charges of at least $5.60 per one-way trip. Applicable taxes, fees, and other government or airport-imposed charges can vary significantly based on your arrival and departure destination. The payment of any taxes, fees, and other government or airport-imposed charges is the responsibility of the Passenger and must be paid at the time reward travel is booked with a credit card, flight credit, or Southwest gift card."
https://www.southwest.com/loyalty/my...?id=2-4RIM4RUG
"All reward travel is subject to taxes, fees, and other government or airport-imposed charges of at least $5.60 per one-way trip. Applicable taxes, fees, and other government or airport-imposed charges can vary significantly based on your arrival and departure destination. The payment of any taxes, fees, and other government or airport-imposed charges is the responsibility of the Passenger and must be paid at the time reward travel is booked with a credit card, flight credit, or Southwest gift card."
Aug 7, 2023, 8:43 am
#23
Company Representative - Southwest Airlines
Join Date: Nov 2007
Location: Dallas, TX
Programs: Rapid Rewards, IHG/Kimpton, Bonvoy, AA/oneworld, British Airways
Posts: 799
As I read them, the terms and conditions are silent on the question of whether or not the promo code can be redeemed with a points booking. I would assume it would work but perhaps SWAVictor could help clarify this point for future promotions.
Aug 10, 2023, 5:35 pm
#25
Join Date: Oct 2011
Location: BUR / LAX
Programs: UA MM/Gold; WN A-list; HH something depending; Marriott Gold
Posts: 1,571
I booked a flight, then realized there was a promo so registered for it like 2 minutes after booking my flights. Did not have time or energy to cancel my flights and rebook just for the promo. Flew yesterday. But I got the notice this morning. Don't know if the terms are more flexible than written or if their computers didn't realize I did it out of order because it was so close, or the reservation computers run slower than the promo registration ones... :-)
Aug 11, 2023, 1:43 pm
#27
Join Date: Aug 2014
Location: Carlsbad, CA
Programs: United MM, Alaska MVP, Marriott Plat
Posts: 568
Aug 13, 2023, 4:49 pm
#28
Join Date: Apr 2013
Location: Los Angeles and Eastern Sierra (weekly travel to SJC). "Home airports": LAX/BUR/BIH/SJC
Programs: SWA A-List Preferred, TSA Pre
Posts: 139
This is the dumbest promo I've ever seen. I went ahead and booked one just for fun. It's actually my last Southwest flight ever (aside from the 50% flight) because SW idiotically discontinued my morning and evening business flights. I've moved all of my flights to LAX/SFO via Alaska and Delta.
Since December 2022, Southwest has cemented itself as a clown airline. They will do anything to market to fairweather travelers and screw over frequent flyers after the trauma that was Christmas 2022.
Since December 2022, Southwest has cemented itself as a clown airline. They will do anything to market to fairweather travelers and screw over frequent flyers after the trauma that was Christmas 2022.
Aug 13, 2023, 6:15 pm
#29
Join Date: May 2005
Posts: 4,885