Southwest Vacation refund complaint.
Feb 1, 2022, 1:07 pm
#1
Original Poster
Join Date: Feb 2022
Posts: 1
Southwest Vacation refund complaint.
I have had an issue getting a refund for a southwest vacation we had to cancel last year. Southwest keeps insisting that the flight portion of the refund be given as a credit even though the policy states that business select tickets will be refunded to original form of payment. phone calls to them have always resulted in them saying "yes you are correct, we have escalated this and expect the credit card to be credited in a few days" of course no credit yet. Emails just mention that they have the flight portion as a credit and basically tough luck. any othe avenue i can go to, should i post this in another forum? sorry just trying all avenues.
TIA
I have the screenshots of their policy but apparently i need 5 posts total to be able to post those.
TIA
I have the screenshots of their policy but apparently i need 5 posts total to be able to post those.
Feb 1, 2022, 4:46 pm
#3
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
I have had an issue getting a refund for a southwest vacation we had to cancel last year. Southwest keeps insisting that the flight portion of the refund be given as a credit even though the policy states that business select tickets will be refunded to original form of payment. phone calls to them have always resulted in them saying "yes you are correct, we have escalated this and expect the credit card to be credited in a few days" of course no credit yet. Emails just mention that they have the flight portion as a credit and basically tough luck. any othe avenue i can go to, should i post this in another forum? sorry just trying all avenues.
Feb 1, 2022, 9:00 pm
#4
Join Date: Mar 2011
Posts: 6,286
"Southwest Vacations" is not operated by Southwest Airlines, but rather Apple Leisure Group (ALG). They have different terms and conditions than WN. Unless you purchased Travel Protection from ALG, BS and AT fare tickets are not refundable, but rather converted into Travel Funds. It appears that you received the correct answer, so don't let your Travel Funds expire too.
General/cancellation terms & conditions for vacation packages
The Business Select and Anytime fares are refundable. As long as you cancel your flight more than 60 minutes before its scheduled departure time to allow for processing, you will have the option to receive a refund to your original form of payment or Travel Funds for future use.
I recommend persistence, and keeping all communications in written form.
Feb 2, 2022, 6:20 am
#5
Join Date: Jul 2001
Location: Norman, Oklahoma
Programs: Southwest A List Preferred, Bonvoy Platinum, Hyatt Globalist, American Airlines Gold
Posts: 694
Apple Leisure Group was bought by Hyatt last year. From my personal experiences, Hyatt has exceptional customer service. So, when will things at Southwest Vacations be fixed???