I have had an issue getting a refund for a southwest vacation we had to cancel last year. Southwest keeps insisting that the flight portion of the refund be given as a credit even though the policy states that business select tickets will be refunded to original form of payment. phone calls to them have always resulted in them saying "yes you are correct, we have escalated this and expect the credit card to be credited in a few days" of course no credit yet. Emails just mention that they have the flight portion as a credit and basically tough luck. any othe avenue i can go to, should i post this in another forum? sorry just trying all avenues.

TIA

I have the screenshots of their policy but apparently i need 5 posts total to be able to post those.