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Southwest iOS app and BP not on lock screen - July App Update

Southwest iOS app and BP not on lock screen - July App Update

Old Aug 14, 19, 10:31 am
  #1  
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Join Date: Jun 2005
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Southwest iOS app and BP not on lock screen - July App Update

Since the last SW app update 6.7.2, I think, my Boarding Passes will no longer show up on my lock screen. Might have been after iOS 12.4.

Fails at MDW, BWI, and LAS in the last 3 weeks.

Confirmed location settings are allowed and even tried a phone reboot. Apple Maps shows me at the airports, so I know itís not because my phone is ďlostĒ.

anyone else noticed this? Doesnít seem to be an actual bug report submission link for the app.
MacGuruTX is offline  
Old Aug 14, 19, 1:58 pm
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Originally Posted by MacGuruTX View Post
Since the last SW app update 6.7.2, I think, my Boarding Passes will no longer show up on my lock screen. Might have been after iOS 12.4.

Fails at MDW, BWI, and LAS in the last 3 weeks.

Confirmed location settings are allowed and even tried a phone reboot. Apple Maps shows me at the airports, so I know itís not because my phone is ďlostĒ.

anyone else noticed this? Doesnít seem to be an actual bug report submission link for the app.
I'm assuming you've checked this already, but did your settings somehow get switched after the update?

Settings > Notifications > Southwest > Allow Notifications > Lock Screen

If your settings are correct then yeah, it's gotta be a bug.
Nirvana91 is offline  
Old Aug 14, 19, 2:00 pm
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My understanding from another forum is that this is a known issue that should be corrected in the next update.
ursine1 is offline  
Old Aug 14, 19, 2:12 pm
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Could be..
  • The Suggest on Lock Screen feature is turned off for that pass
  • SWA doesn’t support the Wallet feature
Screencap and save BP to photos. Code works as long as the PNR is active. Screenshot album is probably quicker.
LegalTender is offline  
Old Aug 14, 19, 3:51 pm
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My phone just updated to 6.8.1 and the description is mostly about redesigned and updated mobile boarding passes.
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Old Aug 14, 19, 3:54 pm
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Originally Posted by ursine1 View Post
My understanding from another forum is that this is a known issue that should be corrected in the next update.
which forum is that? Interestingly I used the web form for an RR complaint and they claimed the mobile technology team didnít know anything about it 🙄

was looking to build itís not just me and go back to them

@Nirvana91 - yes that was the first thing I checked.

@LegalTender - wallet feature is and has been supported for some time. Thus the context of my post, that there had been a change with the last update. Itís actually quicker then other methods because you donít have to unlock your phone. Just swipe in the pass and it will show.
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MacGuruTX is offline  
Old Aug 14, 19, 4:05 pm
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Here is where I found it:

https://www.southwestaircommunity.co...p/93874/page/2
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Gator11 is offline  
Old Aug 14, 19, 4:38 pm
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Excellent!

I used the link in my reply back to SW cust service that maybe they need to check in with Mark on the problem they told me didn’t exist. I should just make sure I had the latest updates to my phone. <sigh>
MacGuruTX is offline  
Old Aug 14, 19, 6:05 pm
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Originally Posted by Gator11 View Post
What he said.
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Old Aug 14, 19, 7:53 pm
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FYI--- The just pushed out an update for the Android app this afternoon. No visible changes and of course no details as to what the update was intended to accomplish. I don't have a simple way to see if there was also an Apple update.
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Old Aug 14, 19, 7:57 pm
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Old Aug 14, 19, 9:11 pm
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This has worked once for me on my iPhone 6, iPhone 7 and iPhone X. I donít know what the problem is, but it worked on one trip a few months ago. Strangely, it stopped working on Alaska BPs as well about the same time it worked on my WN app.

Even stranger, if I fly AA, I am able to access the BP from the lock screen just fine, so it shouldnít be an app setting since everything is configured the same. It works great on my wifeís phone, a fact that she constantly reminds me of.
tusphotog is offline  
Old Aug 15, 19, 11:52 am
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Originally Posted by tusphotog View Post
This has worked once for me on my iPhone 6, iPhone 7 and iPhone X. I donít know what the problem is, but it worked on one trip a few months ago. Strangely, it stopped working on Alaska BPs as well about the same time it worked on my WN app.

Even stranger, if I fly AA, I am able to access the BP from the lock screen just fine, so it shouldnít be an app setting since everything is configured the same. It works great on my wifeís phone, a fact that she constantly reminds me of.
It takes code in the Application to tell it to use the boarding pass feature.
1) For Boarding notifications you need to go to Settings --> Notfications --> Southwest and turn on allow notifications
2) Also Under Notifications --> Wallet; make sure you have enabled here as well.

Then to confirm everything is right with an actual pass; once loading it to a wallet go to the pass:

See attached screenshots


If you see those enabled, then it should be working.
One other caveat I've seen is if the phone is "lost", meaning you open Apple Maps and your location is somewhere other then the airport you expect to be at, then the geofence for the BP isn't triggered. This was a problem when they first released the feature because they had the airport lat/longs in there wrong.

So 6.7.2 version definitely wasn't working. I flew yesterday before the 6.8.4 update posted, so will try again next week.
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Old Aug 15, 19, 11:52 am
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Old Aug 15, 19, 1:35 pm
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I think this is an ios issue with the current os version. I have been flying DL lately and it will often not show on the lock screen until I reboot the phone...
Juanefny is offline  

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