Southwest iOS app and BP not on lock screen - July App Update
#1
Original Poster
Join Date: Jun 2005
Location: Las Vegas
Programs: SW Comp Pass, Lft Gold AA, Lft DIA HHONORS, National Exec Elite
Posts: 232
Southwest iOS app and BP not on lock screen - July App Update
Since the last SW app update 6.7.2, I think, my Boarding Passes will no longer show up on my lock screen. Might have been after iOS 12.4.
Fails at MDW, BWI, and LAS in the last 3 weeks.
Confirmed location settings are allowed and even tried a phone reboot. Apple Maps shows me at the airports, so I know it’s not because my phone is “lost”.
anyone else noticed this? Doesn’t seem to be an actual bug report submission link for the app.
Fails at MDW, BWI, and LAS in the last 3 weeks.
Confirmed location settings are allowed and even tried a phone reboot. Apple Maps shows me at the airports, so I know it’s not because my phone is “lost”.
anyone else noticed this? Doesn’t seem to be an actual bug report submission link for the app.
#2
Join Date: Dec 2012
Location: Chicago, IL
Posts: 349
Since the last SW app update 6.7.2, I think, my Boarding Passes will no longer show up on my lock screen. Might have been after iOS 12.4.
Fails at MDW, BWI, and LAS in the last 3 weeks.
Confirmed location settings are allowed and even tried a phone reboot. Apple Maps shows me at the airports, so I know it’s not because my phone is “lost”.
anyone else noticed this? Doesn’t seem to be an actual bug report submission link for the app.
Fails at MDW, BWI, and LAS in the last 3 weeks.
Confirmed location settings are allowed and even tried a phone reboot. Apple Maps shows me at the airports, so I know it’s not because my phone is “lost”.
anyone else noticed this? Doesn’t seem to be an actual bug report submission link for the app.
Settings > Notifications > Southwest > Allow Notifications > Lock Screen
If your settings are correct then yeah, it's gotta be a bug.
#4
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 5,512
Could be..
- The Suggest on Lock Screen feature is turned off for that pass
- SWA doesn’t support the Wallet feature
#6
Original Poster
Join Date: Jun 2005
Location: Las Vegas
Programs: SW Comp Pass, Lft Gold AA, Lft DIA HHONORS, National Exec Elite
Posts: 232
was looking to build it’s not just me and go back to them
@Nirvana91 - yes that was the first thing I checked.
@LegalTender - wallet feature is and has been supported for some time. Thus the context of my post, that there had been a change with the last update. It’s actually quicker then other methods because you don’t have to unlock your phone. Just swipe in the pass and it will show.
#7
Join Date: Jan 2006
Posts: 143
#8
Original Poster
Join Date: Jun 2005
Location: Las Vegas
Programs: SW Comp Pass, Lft Gold AA, Lft DIA HHONORS, National Exec Elite
Posts: 232
Excellent!
I used the link in my reply back to SW cust service that maybe they need to check in with Mark on the problem they told me didn’t exist. I should just make sure I had the latest updates to my phone. <sigh>
I used the link in my reply back to SW cust service that maybe they need to check in with Mark on the problem they told me didn’t exist. I should just make sure I had the latest updates to my phone. <sigh>
#9
Join Date: Mar 2011
Posts: 6,286
#10
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 2,007
FYI--- The just pushed out an update for the Android app this afternoon. No visible changes and of course no details as to what the update was intended to accomplish. I don't have a simple way to see if there was also an Apple update.
#12
Join Date: May 2006
Location: TUS/PDX
Programs: WN CP/A-List, AS MVPG75K
Posts: 5,798
This has worked once for me on my iPhone 6, iPhone 7 and iPhone X. I don’t know what the problem is, but it worked on one trip a few months ago. Strangely, it stopped working on Alaska BPs as well about the same time it worked on my WN app.
Even stranger, if I fly AA, I am able to access the BP from the lock screen just fine, so it shouldn’t be an app setting since everything is configured the same. It works great on my wife’s phone, a fact that she constantly reminds me of.
Even stranger, if I fly AA, I am able to access the BP from the lock screen just fine, so it shouldn’t be an app setting since everything is configured the same. It works great on my wife’s phone, a fact that she constantly reminds me of.
#13
Original Poster
Join Date: Jun 2005
Location: Las Vegas
Programs: SW Comp Pass, Lft Gold AA, Lft DIA HHONORS, National Exec Elite
Posts: 232
This has worked once for me on my iPhone 6, iPhone 7 and iPhone X. I don’t know what the problem is, but it worked on one trip a few months ago. Strangely, it stopped working on Alaska BPs as well about the same time it worked on my WN app.
Even stranger, if I fly AA, I am able to access the BP from the lock screen just fine, so it shouldn’t be an app setting since everything is configured the same. It works great on my wife’s phone, a fact that she constantly reminds me of.
Even stranger, if I fly AA, I am able to access the BP from the lock screen just fine, so it shouldn’t be an app setting since everything is configured the same. It works great on my wife’s phone, a fact that she constantly reminds me of.
1) For Boarding notifications you need to go to Settings --> Notfications --> Southwest and turn on allow notifications
2) Also Under Notifications --> Wallet; make sure you have enabled here as well.
Then to confirm everything is right with an actual pass; once loading it to a wallet go to the pass:
See attached screenshots
If you see those enabled, then it should be working.
One other caveat I've seen is if the phone is "lost", meaning you open Apple Maps and your location is somewhere other then the airport you expect to be at, then the geofence for the BP isn't triggered. This was a problem when they first released the feature because they had the airport lat/longs in there wrong.
So 6.7.2 version definitely wasn't working. I flew yesterday before the 6.8.4 update posted, so will try again next week.