Southwest (WN / SWA) Duplicitous or Innocent on Travel Funds?
Feb 14, 2019, 12:15 pm
#46
Join Date: Sep 2015
Location: SFO
Posts: 3,881
It's not deceptive except in some lazy entitled sense. Every travel fund is shown to the passenger at the time it is created. Every passenger receives an electronic notice. That some passengers are too lazy to keep track of them is in no way deceptive.
It may not be the most consumer friendly policy imaginable but its hardly deceitful.
It may not be the most consumer friendly policy imaginable but its hardly deceitful.
Feb 14, 2019, 1:16 pm
#47
Join Date: Apr 2018
Posts: 94
I disagree. Poor consumer policy is charging money to make changes or cancel. Clearly the process costs the airline little (or they wouldn’t be able to keep offering it) for those processes yet the rest charge you for these services. Southwest has great customer friendly policies. If you want them to mange your money too, that will COST money. It’s not that hard to mange your RTFs and keep track. You want more services from them, prepare to pay for that extra hand holding.
Feb 15, 2019, 8:06 pm
#48
FlyerTalk Evangelist
Join Date: Jul 2011
Location: RNO
Programs: AA/DL/UA
Posts: 10,778
At a casino (where I work), the casino doesn't keep track of your slot credits or chips at table games. You have to do that. Sometimes people drop their tickets or chips on the floor, or leave the table with their chips sitting there and never come back. We turn in these -- 100% cash equivalent -- slot credit or chips at the cashier cage for the original owner to claim. If they don't, within a certain period of time (it depends on the amount), then it goes back to the house. No one complains about it.
Something about airlines just gets certain people to complain about anything, as if the airline is their personal concierge and is personally responsible for all their money.
Something about airlines just gets certain people to complain about anything, as if the airline is their personal concierge and is personally responsible for all their money.
Feb 19, 2019, 10:33 am
#49
Original Poster
Join Date: Dec 2009
Posts: 24
Feb 19, 2019, 10:38 am
#50
Original Poster
Join Date: Dec 2009
Posts: 24
Not so sure I'm being lazy when I accidentally lose track of some flight dollars. If someone makes a mistake, do you always consider them to be lazy? This is a situation where it would simply be easier, helpful, more service-oriented to provide that credit amount in my account when I reserve a new flight. I think eventually they will provide this as part of their service.
By the way, you can no longer argue that they are the low-cost leader -- not by a long shot. So you're already paying for their great customer service (read, full flight credits).
By the way, you can no longer argue that they are the low-cost leader -- not by a long shot. So you're already paying for their great customer service (read, full flight credits).
Feb 19, 2019, 10:54 am
#51
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
Not so sure I'm being lazy when I accidentally lose track of some flight dollars. If someone makes a mistake, do you always consider them to be lazy? This is a situation where it would simply be easier, helpful, more service-oriented to provide that credit amount in my account when I reserve a new flight. I think eventually they will provide this as part of their service.
Feb 23, 2019, 7:53 pm
#52
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,967
Feb 24, 2019, 2:47 pm
#54
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,967
"Comments" like what, exactly? That someone's pipe-dream of Amazon ferrying passengers around is likely delayed a few years (if it happens at all) due to this accident?
Feb 24, 2019, 3:15 pm
#55
Original Poster
Join Date: Dec 2009
Posts: 24