"We are unable to secure the price for the flight you selected."
Jul 12, 2017, 7:29 am
#33
Join Date: Nov 2008
Posts: 53
Rebooking same flight
I have a trip over New Year's booked via points and today I noticed that the points went down on one of the legs. I tried to rebook and when I got to the final confirmation, I get an error message that they are unable to price the flight selected. I have tried it with my flight and my daughter's flight several times over the past hour with the same result. I guess I can call but just wondering if this new system is being buggy or if there has been a change about rebooking the same flight for a lower price. Thanks!
Jul 12, 2017, 8:37 am
#36
Original Poster
Join Date: Mar 2011
Posts: 6,286
Jan 3, 2018, 7:03 pm
#37
Join Date: Oct 2012
Programs: WN A-List, AS MVP, HH Gold, FPC Premier, Hyatt Diamond, CC Gold, TR Diamond
Posts: 73
Happening today, January 3, 2018. Happy New Year to SWA IT folks. I tried to book several different tickets on points and got the following message: "We are unable to secure the price for the flight you selected." It then presented me with the same itinerary with a higher point total of maybe 25 or less points each one way. RNO-DEN for May, RNO-LAS and LAS-RNO for February. I tried all the other flights the same day and got the same "upsell." FTC should investigate this for bait and switch or, at the very least, SWA should issue drink vouchers as an apology. This is really crazy.
Jan 4, 2018, 8:03 am
#38
Join Date: Jan 2012
Location: MSP
Programs: Marriott LT Titanium, UA Silver (via Marriott)
Posts: 642