Incorrect Status Email from Southwest
Jan 4, 2017, 9:48 am
#16
Join Date: May 2007
Location: MDW
Programs: WN CP & A-List Pref, HH Gold, Marriott LT PP
Posts: 708
Just made a call to customer relations. They are aware and confirmed these were sent out in error to a large number of members and they will not be honoring the status indicated in the emails.
Jan 4, 2017, 10:09 am
#20
Join Date: Jun 2002
Location: BOS
Programs: Free Agent! B6 Mosaic, AA 5MM LT Plat (EXP gone), SPG LT Plat, WN APlus, Hilton Diamond
Posts: 325
Ouch
Well, I got the A-List email and was only a couple of flights short, so I thought maybe they were bumping long time status folks over the line or something. Too bad, just a glitch.
Great example of how to make a "meh" opinion into a "gosh, you suck" opinion in just 30 seconds.
Great example of how to make a "meh" opinion into a "gosh, you suck" opinion in just 30 seconds.
Jan 4, 2017, 10:25 am
#21
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,073
Jan 4, 2017, 10:30 am
#22
Join Date: Nov 2006
Location: BOS
Programs: UA 1K (2MM); AA LT Gold (1.9 MM); SQ; WN; DL; "Bonvoy Ambassador""
Posts: 398
In same situation as OP (job relocation and switching over to UA). Briefly had hopes of a soft landing from A+ and CP, but fear it's too good to be true. Oh well, nothing lost (since I was not entitled to it anyway)!
Jan 4, 2017, 11:08 am
#26
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,174
if they really comped me both I would spend big this year. I usually buy BS
Jan 4, 2017, 11:15 am
#27
Join Date: May 2007
Location: MDW
Programs: WN CP & A-List Pref, HH Gold, Marriott LT PP
Posts: 708
Maybe a better response from WN would be something like...
"Oops, we messed up (again) and apologize for the erroneous status emails that were sent to our loyal members. Here's 500 TQPs as a gesture of goodwill for the confusion and to get you on your way to your desired status in 2017. See you on board in 2017!"
"Oops, we messed up (again) and apologize for the erroneous status emails that were sent to our loyal members. Here's 500 TQPs as a gesture of goodwill for the confusion and to get you on your way to your desired status in 2017. See you on board in 2017!"
Jan 4, 2017, 11:25 am
#28
Join Date: Oct 2014
Posts: 55
Maybe a better response from WN would be something like...
"Oops, we messed up (again) and apologize for the erroneous status emails that were sent to our loyal members. Here's 500 TQPs as a gesture of goodwill for the confusion and to get you on your way to your desired status in 2017. See you on board in 2017!"
"Oops, we messed up (again) and apologize for the erroneous status emails that were sent to our loyal members. Here's 500 TQPs as a gesture of goodwill for the confusion and to get you on your way to your desired status in 2017. See you on board in 2017!"