Incorrect Status Email from Southwest

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Old Jan 4, 17, 9:08 am
  #1  
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Join Date: Aug 2002
Location: St. Louis, MO
Posts: 1,249
Incorrect Status Email from Southwest

In 2016, I was A+ with CP. Last year, my flying was down and I am only A- List for 2017.

Yet moments ago, I received two separate emails from WN within one minute of each other. One said "Congrats! You're A-List Preferred." The second said "Congrats! You earned Companion Pass."

Naturally, the website has it right -- I'm plain old A-List and no CP.

I assume others are getting the same erroneous emails.
zachary is offline  
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Old Jan 4, 17, 9:10 am
  #2  
 
Join Date: Apr 2015
Programs: WN AL;
Posts: 62
Same status as the OP. I too received the same incorrect emails.

I will gladly take it. But the account only shows A-list.
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Old Jan 4, 17, 9:11 am
  #3  
 
Join Date: Apr 2000
Location: Portsmouth, NH
Programs: Delta Gold, Marriott Rewards Lifetime Titanium, Hyatt Globalist
Posts: 305
I just got one that said "Congrats! You earned Companion Pass." - I wish I did. I thought maybe they gave it to me because of a letter I wrote about the lack of notice of their policy change regarding transferred points counting towards the Companion Pass. Guess I wasn't the only one that got it.

I did have companion pass for the last two years.

Last edited by dionnec123; Jan 4, 17 at 9:36 am
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Old Jan 4, 17, 9:13 am
  #4  
 
Join Date: May 2013
Posts: 257
I got the same Companion Pass email... Wish it was True.
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Old Jan 4, 17, 9:16 am
  #5  
 
Join Date: Jul 2006
Posts: 16
I got the same messages, with an incorrect points balance, after having been A+/CP last year. When I log into the app, it says "your tier status is pending due to an end of year processing." Bummer, would be great if only it were true.
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Old Jan 4, 17, 9:19 am
  #6  
 
Join Date: Jun 2015
Posts: 3
Got the same email too. Wonder if they have to honor it?
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Old Jan 4, 17, 9:19 am
  #7  
FlyerTalk Evangelist
 
Join Date: Dec 2002
Location: SAT
Programs: AA EXP; DL Platinum; UA Gold MM; IHG Spire Ambassador; Hilton Gold; Marriott Gold
Posts: 23,546
I also received the incorrect, "Welcome to the A-List"/"Congratulations on reaching A-List status!" email from WN a few minutes ago. But it's just a tease. After being a WN status holder for every year since the A-List program started including earned Companion Pass status in 2015 and earned A-List Preferred status in 2016, I took only five WN revenue flights in 2016, dropping me down to WN nothingness. When logged into my WN account, I see that I'm just a regular "Member."

Sloppy and poor form on WN to send out these incorrect emails.
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Old Jan 4, 17, 9:21 am
  #8  
 
Join Date: May 2007
Location: MDW
Programs: WN CP & A-List Pref, HH Gold, Marriott LT PP
Posts: 702
Same exact situation as OP as I received the "Congrats! You're A-List Preferred." e-mail despite only qualifying for lowly A-List for 2017.

I did qualify to renew my CP but no e-mail received on that.
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Old Jan 4, 17, 9:25 am
  #9  
 
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 8,714
I got the companion pass email, but not A-list. (not qualified for either)

We did have the pass last year and part of the year before. I thought for a minute I screwed up the years and still had another year.

Sadly, the website is smarter than their email system.
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Old Jan 4, 17, 9:28 am
  #10  
 
Join Date: Dec 2013
Location: Midwest
Programs: DL DM, AA EXP
Posts: 400
So they have the IT in place to stop transfer from hotel partners at 12:01AM on January 1st, but can't stop themselves from sending out incorrect emails? Poor form.
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Old Jan 4, 17, 9:29 am
  #11  
 
Join Date: Feb 2016
Posts: 32
I just got the Companion Pass email as well. Maybe they will honor it? Far from likely, but I can always hope.
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Old Jan 4, 17, 9:30 am
  #12  
Four Seasons Contributor BadgeAman Contributor Badge
 
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,363
Yep me too.. got the CP email as well... strong work WN

FDW
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Old Jan 4, 17, 9:33 am
  #13  
 
Join Date: Aug 2012
Location: BOS/MHT/PVD/BDL
Programs: Belong to Many but No Longer Loyal to Any
Posts: 653
Received the Companion Pass email too. Checked my account and then thought, let's check FT. Sure enough, thread already started. I did have CP last year. Curious if those who got the emails had A-List or CP in 2016?
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Old Jan 4, 17, 9:33 am
  #14  
 
Join Date: May 2007
Location: LAS
Programs: WN A-List
Posts: 250
Same here. Did not even come close to renewal with only about 8,000 qualifying points in 2016. Still got a "Welcome to A-List" email.
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Old Jan 4, 17, 9:37 am
  #15  
 
Join Date: Oct 2010
Location: TX
Programs: SPG Platinum, Southwest Rapid Rewards A-List, HHonors Gold
Posts: 244
I got the same email as well. Such a tease.
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