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SWA Major Outage and Service Disruption July 20, 2016 (was: Systemwide Groundstop)

SWA Major Outage and Service Disruption July 20, 2016 (was: Systemwide Groundstop)

Old Jul 20, 16, 12:45 pm
  #1  
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SWA Major Outage and Service Disruption July 20, 2016 (was: Systemwide Groundstop)

I am unable to log in to my account and others. There are also other major issues right now. All platforms are non-functioning.


Getting you to where you want to go matters to us.

However, portions of the Southwest Airlines website are experiencing technical difficulties and are currently unavailable. We are working to make it available again as quickly as possible.

We apologize for any inconvenience this may cause. Please try again later.

Southwest Airlines.

Last edited by mke9499; Jul 20, 16 at 1:01 pm
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Old Jul 20, 16, 12:49 pm
  #2  
 
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Just got off the phone after waiting for 20 minutes and they cannot do anything either. The entire system is down for at least another hour.
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Old Jul 20, 16, 1:16 pm
  #3  
RJ1
 
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Have they installed their new system? Wonder if this is related to that...
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Old Jul 20, 16, 1:21 pm
  #4  
 
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I don't think it's limited just to their website. I am at the FLL airport now and they are saying their entire system is down. A quick glance at the FIDS shows about half the flights are delayed. What luck....today is my first time flying Southwest in almost 10 years!
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Old Jul 20, 16, 1:25 pm
  #5  
 
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Completely dead website and app for me. Trying to check in for a flight tomorrow.
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Old Jul 20, 16, 1:37 pm
  #6  
 
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Can confirm entire system is down. At MCI now and nothing is moving. Flights can only land and park at their destinations.
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Old Jul 20, 16, 1:40 pm
  #7  
 
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The website currently loads as this...
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Old Jul 20, 16, 1:55 pm
  #8  
 
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SWA Major Outage and Service Disruption July 20, 2016 (was: Systemwide Groundstop)

Semantics perhaps, but most definitely not a "website problem".


FAA Air Traffic Control System Command Center
ATCSCC Advisory
ATCSCC ADVZY 092 DCC 07/20/2016 GROUND STOP
MESSAGE:

EVENT TIME: 20/1910 - 20/2200
CONSTRAINED FACILITIES: ZAB ZAN ZAU ZBW ZDC ZDV ZFW ZHU ZID ZJX ZKC ZLA ZLC ZMA ZME ZMP ZNY ZOA ZOB ZSE ZTL

NATIONWIDE GROUND STOP FOR ALL SOUTHWEST AIRLINES FLIGHTS
DUE TO AN EQUIPMENT/FLIGHT PLANNING ISSUE.


EFFECTIVE TIME:
201915 - 202200

SIGNATURE:
16/07/20 19:15
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Old Jul 20, 16, 1:57 pm
  #9  
 
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Second hand reporting on my part, but a customer says all operations nationwide are shutdown due to a system outage?
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Old Jul 20, 16, 2:01 pm
  #10  
 
Join Date: Jun 2011
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Originally Posted by COSPILOT View Post
Second hand reporting on my part, but a customer says all operations nationwide are shutdown due to a system outage?
The Customer is always right.
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Old Jul 20, 16, 2:07 pm
  #11  
 
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Originally Posted by COSPILOT View Post
Second hand reporting on my part, but a customer says all operations nationwide are shutdown due to a system outage?
The customer was right. Same story from staff at MCI. The entire fleet is grounded.
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Old Jul 20, 16, 2:10 pm
  #12  
 
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FAA Air Traffic Control System Command Center
ATCSCC Advisory
ATCSCC ADVZY 101 DCC 07/20/2016 GROUND STOP CANCELLATION
MESSAGE:

EVENT TIME: 20/1952 - 2030
CONSTRAINED FACILITIES: ZAB ZAN ZAU ZBW ZDC ZDV ZFW ZHU ZID ZJX ZKC ZLA ZLC ZMA ZME ZMP ZNY ZOA ZOB ZSE ZTL
DESTINATION AIRPORT: ALL
RELEASED FACILITIES: ALL
REMARKS: THE DCC SWA ONLY GROUND STOP IS CANCELLED.

SOUTHWEST WILL CONTINUE TO MANAGE THEIR FLEET INTERNALLY WHILE EQUIPMENT ISSUES ARE BEING RESOLVED.

SOUTHWEST MAY RELEASE THEIR FLEET AS ABLE HOWEVER, SOME AIRCRAFT MAY REMAIN IN A STOP DUE TO EQUIPMENT ISSUES.

EFFECTIVE TIME:

202003 - 202030
SIGNATURE:

16/07/20 20:03
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Old Jul 20, 16, 2:21 pm
  #13  
 
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Posts: 610
Man am I glad I decided not to buy Southwest stock this week. I love how you can tell exactly when the system went down by the stock chart!

Here is the statement from their only working website: SWAMedia.com: We are aware and investigating current issues with our systems. We will keep you posted as we have more information to share.

Their Twitter is handling it well, actually cracking a few jokes with customers, including one which blamed Pokemon Go! for it!!!
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Last edited by jco613; Jul 20, 16 at 2:29 pm
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Old Jul 20, 16, 2:21 pm
  #14  
 
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Yes, systemwide groundstop. Computers down.
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Old Jul 20, 16, 2:24 pm
  #15  
 
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Here in BHM they have been handwriting boarding passes and have begun to rebook people for flights tomorrow as well.

EDIT: Not really rebook, more like, give us your name and when the system comes back up we will rebook you for tomorrow.
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