Account log in down?

Old Jul 12, 16, 6:49 pm
  #1  
Original Poster
 
Join Date: Feb 2002
Posts: 3,484
Account log in down?

I'm getting this.

This portion of the Southwest Airlines website is undergoing maintenance and is currently unavailable.
Please try again later. We apologize for any inconvenience this may cause.
If this issue persists, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).
chuck1 is offline  
Old Jul 12, 16, 7:17 pm
  #2  
 
Join Date: Jul 2013
Posts: 5,522
It worked for me just now.
rsteinmetz70112 is offline  
Old Jul 12, 16, 9:26 pm
  #3  
Original Poster
 
Join Date: Feb 2002
Posts: 3,484
Do you think it's because I'm trying from Brazil?
chuck1 is offline  
Old Jul 12, 16, 10:59 pm
  #4  
 
Join Date: Mar 2011
Posts: 6,003
That's not the message most people have been reporting, but apparently access to Southwest's website is currently blocked for customers outside the US. They say they've been "working on a fix," but it's been over two months now with no resolution. They'll tell you to call. You can try using a VPN or proxy server set to show your location as in the US.
ursine1 is offline  
Old Jul 14, 16, 10:03 am
  #5  
 
Join Date: Oct 2012
Programs: WN A-List, AS MVP, HH Gold, FPC Premier, Hyatt Diamond, CC Gold, TR Diamond
Posts: 73
I tried logging in both last night and this morning for 2 different family member accounts and was not successful. When I clicked on "Need Help Logging In" got a similar error message as chuck1 above:

This portion of the Southwest Airlines website is undergoing maintenance and is currently unavailable. Please try again later. We apologize for any inconvenience this may cause. If this issue persists, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).
RoadWarrior707 is offline  
Old Jul 14, 16, 10:18 am
  #6  
 
Join Date: Jan 2011
Location: Oklahoma
Programs: MR Platinum, Hyatt , HH Gold, UA Silver, WN A-List Preferred, Avis 1st
Posts: 478
Originally Posted by RoadWarrior707 View Post
I tried logging in both last night and this morning for 2 different family member accounts and was not successful. When I clicked on "Need Help Logging In" got a similar error message as chuck1 above:

This portion of the Southwest Airlines website is undergoing maintenance and is currently unavailable. Please try again later. We apologize for any inconvenience this may cause. If this issue persists, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).
I have been trying to get on all morning and I keep getting that same message.
nissan720 is offline  
Old Jul 14, 16, 10:19 am
  #7  
 
Join Date: Dec 2010
Posts: 51
I am not able to login either. I am in the US.
sethjvm is offline  
Old Jul 14, 16, 10:21 am
  #8  
 
Join Date: Jul 2013
Posts: 5,522
It's their new software system.
rsteinmetz70112 is offline  
Old Jul 14, 16, 10:21 am
  #9  
 
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 1,945
Thursday July 14th
1015am Herb Daylight Time

Unable to login either via website or mobile app

Too bad the SWA IT Brain Trust isn't aware of the storms and resulting cascading delays & cancellations across the central part of the country yesterday so that they could perform their tinkering at another time.
steved5480 is offline  
Old Jul 14, 16, 10:23 am
  #10  
 
Join Date: Mar 2013
Posts: 487
Been down for 12 hours for me. I tried to book a flight last night. So did my gf. Still can't login this morning.
dmo580 is offline  
Old Jul 14, 16, 10:59 am
  #11  
 
Join Date: Mar 2005
Location: USA
Programs: Hyatt Diamond, Starwood Platinum, Southwest Airlines Companion Pass, Hilton Diamond
Posts: 79
Can't log in using Southwest.com or Swabiz.com.
Speechlady is offline  
Old Jul 14, 16, 11:07 am
  #12  
 
Join Date: Nov 2009
Location: La Jolla, California
Programs: KrisFlyer Gold, SWA CP
Posts: 1,022
9:12am 7/14. Down for me also.

UPDATE: 9:34am. As others have reported, all OK.

Last edited by mike_la_jolla; Jul 14, 16 at 11:29 am
mike_la_jolla is offline  
Old Jul 14, 16, 11:08 am
  #13  
 
Join Date: Sep 2012
Posts: 99
Around midnight PST (9 hours ago) i couldn't login via the app or via mobile/chrome. But I was able to plug in confirmation code to complete checkin for my flight this morning, so not all is lost.

But just now I still can't login.

I also tried to bring up my flight tomorrow via conf code but didn't work... which is a bummer as I really want to change it. (Will just do it when i get to the airport with an actual person, in-person... the old fashioned way!!!)
aptravel is offline  
Old Jul 14, 16, 11:20 am
  #14  
RJ1
 
Join Date: Apr 2005
Location: SoCal
Posts: 576
Can't log in 9:19am PT 7/14/2016

Edit: Able to get in at 9:24am

Last edited by RJ1; Jul 14, 16 at 11:26 am
RJ1 is offline  
Old Jul 14, 16, 11:29 am
  #15  
 
Join Date: Sep 2012
Posts: 99
Now I just got in... changed my flight for tomorrow. Appear to have full access to my account.
aptravel is offline  

Thread Tools
Search this Thread
Search Engine: