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-   Southwest Airlines | Rapid Rewards (https://www.flyertalk.com/forum/southwest-airlines-rapid-rewards-501/)
-   -   Account log in down? (https://www.flyertalk.com/forum/southwest-airlines-rapid-rewards/1777922-account-log-down.html)

chuck1 Jul 12, 2016 5:49 pm

Account log in down?
 
I'm getting this.

This portion of the Southwest Airlines website is undergoing maintenance and is currently unavailable.
Please try again later. We apologize for any inconvenience this may cause.
If this issue persists, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).

rsteinmetz70112 Jul 12, 2016 6:17 pm

It worked for me just now.

chuck1 Jul 12, 2016 8:26 pm

Do you think it's because I'm trying from Brazil?

ursine1 Jul 12, 2016 9:59 pm

That's not the message most people have been reporting, but apparently access to Southwest's website is currently blocked for customers outside the US. They say they've been "working on a fix," but it's been over two months now with no resolution. They'll tell you to call. You can try using a VPN or proxy server set to show your location as in the US.

RoadWarrior707 Jul 14, 2016 9:03 am

I tried logging in both last night and this morning for 2 different family member accounts and was not successful. When I clicked on "Need Help Logging In" got a similar error message as chuck1 above:

This portion of the Southwest Airlines website is undergoing maintenance and is currently unavailable. Please try again later. We apologize for any inconvenience this may cause. If this issue persists, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).

nissan720 Jul 14, 2016 9:18 am


Originally Posted by RoadWarrior707 (Post 26915598)
I tried logging in both last night and this morning for 2 different family member accounts and was not successful. When I clicked on "Need Help Logging In" got a similar error message as chuck1 above:

This portion of the Southwest Airlines website is undergoing maintenance and is currently unavailable. Please try again later. We apologize for any inconvenience this may cause. If this issue persists, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).

I have been trying to get on all morning and I keep getting that same message.

sethjvm Jul 14, 2016 9:19 am

I am not able to login either. I am in the US.

rsteinmetz70112 Jul 14, 2016 9:21 am

It's their new software system.

steved5480 Jul 14, 2016 9:21 am

Thursday July 14th
1015am Herb Daylight Time

Unable to login either via website or mobile app

Too bad the SWA IT Brain Trust isn't aware of the storms and resulting cascading delays & cancellations across the central part of the country yesterday so that they could perform their tinkering at another time.

Wise-Broccoli8301 Jul 14, 2016 9:23 am

Been down for 12 hours for me. I tried to book a flight last night. So did my gf. Still can't login this morning.

Speechlady Jul 14, 2016 9:59 am

Can't log in using Southwest.com or Swabiz.com.

mike_la_jolla Jul 14, 2016 10:07 am

9:12am 7/14. Down for me also.

UPDATE: 9:34am. As others have reported, all OK.

aptravel Jul 14, 2016 10:08 am

Around midnight PST (9 hours ago) i couldn't login via the app or via mobile/chrome. But I was able to plug in confirmation code to complete checkin for my flight this morning, so not all is lost.

But just now I still can't login.

I also tried to bring up my flight tomorrow via conf code but didn't work... which is a bummer as I really want to change it. (Will just do it when i get to the airport with an actual person, in-person... the old fashioned way!!!)

RJ1 Jul 14, 2016 10:20 am

Can't log in 9:19am PT 7/14/2016

Edit: Able to get in at 9:24am

aptravel Jul 14, 2016 10:29 am

Now I just got in... changed my flight for tomorrow. Appear to have full access to my account.


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