Does WN cancel flights because they're not full enough?
#31
Join Date: Sep 2005
Posts: 1,028
This makes sense, but I have to admit being annoyed when my weekly flight was victimized more than 30% of the weeks over a couple months. That was a few years ago. The operations people should spread the pain around a little better than that. It's one more complication, but a necessary one.
#32
Join Date: Jan 2010
Location: SFO
Posts: 1,754
Ok, getting WAY off topic here, but i am curious. I understand that some mechanics can taxi planes around airport, bring them in and out of hangers, etc. What type of "license" do they need for that? Also, if WN needs to ferry a plane, do they have ferry pilots? Or is it just a regular pilot who is not assigned to anything that day? I would bet that is a pretty plumb assignment, flying an empty plane.
#33
Join Date: Feb 2009
Location: USA
Programs: Chase Sapphire Reserve, WFBF
Posts: 1,573
Rather than arguing about the nits, the bottom line is:
1. WN, just like all carriers, reports cancellations and reasons to DOT. If WN reports "maintenance" when it is really "load factor", that is a false statement which is a felony under federal law. Not likely that WN does that. A pretty tough accusation for folks to make without clear evidence.
2. WN, just like other carriers, does have to make aircraft utilization decisions all the time. If the aircraft scheduled to be used for the A-B 1x/day flight which is overbooked at refundable fares goes MX, there is an undersold flight on a route which has 6 more services that day and plenty of room on those services and there is no spare aircraft at A, WN may very well redirect the aircraft for the latter service to the former service.
There is no "right" to a specific aircraft on a specific flight.
1. WN, just like all carriers, reports cancellations and reasons to DOT. If WN reports "maintenance" when it is really "load factor", that is a false statement which is a felony under federal law. Not likely that WN does that. A pretty tough accusation for folks to make without clear evidence.
2. WN, just like other carriers, does have to make aircraft utilization decisions all the time. If the aircraft scheduled to be used for the A-B 1x/day flight which is overbooked at refundable fares goes MX, there is an undersold flight on a route which has 6 more services that day and plenty of room on those services and there is no spare aircraft at A, WN may very well redirect the aircraft for the latter service to the former service.
There is no "right" to a specific aircraft on a specific flight.
#34
Join Date: Sep 2005
Posts: 1,028
Ok, getting WAY off topic here, but i am curious. I understand that some mechanics can taxi planes around airport, bring them in and out of hangers, etc. What type of "license" do they need for that? Also, if WN needs to ferry a plane, do they have ferry pilots? Or is it just a regular pilot who is not assigned to anything that day? I would bet that is a pretty plumb assignment, flying an empty plane.
Most (but not all) ferry flights are flown by line pilots. MX test hops are flown by Check Airmen.
#35
Join Date: Aug 2009
Posts: 1,088
Ok, getting WAY off topic here, but i am curious. I understand that some mechanics can taxi planes around airport, bring them in and out of hangers, etc. What type of "license" do they need for that? Also, if WN needs to ferry a plane, do they have ferry pilots? Or is it just a regular pilot who is not assigned to anything that day? I would bet that is a pretty plumb assignment, flying an empty plane.
#36
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,700
True story, I was flying MCI-MDW-ISP one May, last flights of the day and due to thunderstorms, flights into MDW were being delayed but 4 of us were advised to go anyway since the connecting fight was likely to delayed as well. Well, the connecting plane left without me and I was stranded!
Exactly one week later, same flights, my connecting flight was held over an hour to allow 4 connecting passengers to make the MDW-ISP leg.
#37
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,193
Yes, this happens, and no they'll never admit it. Airline often blames weather so passengers have no recourse for compensation. Pattern I've noticed is that this usually happens when there is another flight going out and the airline can consolidate the two flights, especially by cancelling the next to last flight and putting everyone on the last flight of the day. The last flight + any aircraft that needs to make another hop that night always goes.
Plane "went mechanical" EIGHT times on her over a few months in low-load scenarios. Cancel a RT, pack them on the next to save money. Smart plane. It always knew when it had a large load going and managed to keep itself operational.
it was so obvious it was absurd. She will not fly UA any more, ever.
And, yes, I posted about it in the UA forum and was told I was delusional.
#38
Join Date: Oct 2010
Location: San Diego, Ca
Programs: AA 2MM LT PLT; AS MVP Gold75k; HHonors Diamond; IHG PLT
Posts: 3,503
Years ago my wife had some business in DC and was flying back and forth from Chicago on UA, because they had the government contract. The same plane did several roundtrips daily.
Plane "went mechanical" EIGHT times on her over a few months in low-load scenarios. Cancel a RT, pack them on the next to save money. Smart plane. It always knew when it had a large load going and managed to keep itself operational.
it was so obvious it was absurd. She will not fly UA any more, ever.
And, yes, I posted about it in the UA forum and was told I was delusional.
Plane "went mechanical" EIGHT times on her over a few months in low-load scenarios. Cancel a RT, pack them on the next to save money. Smart plane. It always knew when it had a large load going and managed to keep itself operational.
it was so obvious it was absurd. She will not fly UA any more, ever.
And, yes, I posted about it in the UA forum and was told I was delusional.
#39
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,458
While it may seem that a flight was canceled due to light bookings, it much, much more likely that a plane went out of service and the airline canceled the flight with the least passengers.
#40
Join Date: May 2006
Posts: 94
Yes they can and yes they do. This doesn't mean they will always do it (I'm sure we have all been on light load aircraft before) but I am positive that from time to time they will cancel a flight with a light load as long as certain criteria are met. And again this doesn't mean that they will always do this.
This happened to me last December while flying from SJC to PHL with a change of planes in Denver. When I dropped off my bag at SJC the counter person looked at my reservation and said, "wow, looks like you are gonna have a plane to yourself on the Denver to Philly segment." I asked what the load was and was told 31 on a plane that holds 177 or so. Immediately I worried that the flight would get canceled.
Sure enough, as soon as I arrive in Denver I'm notified that the DEN-PHL flight has been canceled due to weather in Philadelphia. Problem is, there was no bad weather in Philly that night, (43, some drizzle, good visibility). No other flight into PHL (including several from Southwest) was canceled. Only my lightly loaded flight. I was pretty livid since there were no other flights at that hour and as the airline was claiming weather they did not have to provide a hotel. I argued and argued with the supervisor at DEN who even assured me that there hadn't been any plane swap or other delay and even agreed that it seemed odd that my flight happened to be the ONLY cancellation into PHL that evening. The plane I was to be on was just sitting, empty at the gate.
So yeah, the airline will deny deny deny that they ever do this, but I am positive it happens from time to time. As for possibly needing the aircraft in PHL for the next day, it so happened that this plane was scheduled to return to DEN in the morning so Southwest had no problem cancelling that flight as well and the plane was already where it needed to be. The morning passengers could be easily re-accommodated.
This happened to me last December while flying from SJC to PHL with a change of planes in Denver. When I dropped off my bag at SJC the counter person looked at my reservation and said, "wow, looks like you are gonna have a plane to yourself on the Denver to Philly segment." I asked what the load was and was told 31 on a plane that holds 177 or so. Immediately I worried that the flight would get canceled.
Sure enough, as soon as I arrive in Denver I'm notified that the DEN-PHL flight has been canceled due to weather in Philadelphia. Problem is, there was no bad weather in Philly that night, (43, some drizzle, good visibility). No other flight into PHL (including several from Southwest) was canceled. Only my lightly loaded flight. I was pretty livid since there were no other flights at that hour and as the airline was claiming weather they did not have to provide a hotel. I argued and argued with the supervisor at DEN who even assured me that there hadn't been any plane swap or other delay and even agreed that it seemed odd that my flight happened to be the ONLY cancellation into PHL that evening. The plane I was to be on was just sitting, empty at the gate.
So yeah, the airline will deny deny deny that they ever do this, but I am positive it happens from time to time. As for possibly needing the aircraft in PHL for the next day, it so happened that this plane was scheduled to return to DEN in the morning so Southwest had no problem cancelling that flight as well and the plane was already where it needed to be. The morning passengers could be easily re-accommodated.
#41
Join Date: Sep 2008
Posts: 7,875
Rather than arguing about the nits, the bottom line is:
1. WN, just like all carriers, reports cancellations and reasons to DOT. If WN reports "maintenance" when it is really "load factor", that is a false statement which is a felony under federal law. Not likely that WN does that. A pretty tough accusation for folks to make without clear evidence.
1. WN, just like all carriers, reports cancellations and reasons to DOT. If WN reports "maintenance" when it is really "load factor", that is a false statement which is a felony under federal law. Not likely that WN does that. A pretty tough accusation for folks to make without clear evidence.
#42
Join Date: Mar 2010
Posts: 616
I have a couple of scenarios I'd like to share that have both happened:
Scenario 1 happened in MDW in May. I can't confirm what happened, but I believe weather was involved. It appeared that nearly EVERY WN flight was changed (meaning, the aircraft was swapped at MDW...so if you were on a 1 stop same flight number CMH-MDW-MSP for example, you'd have to get off and change in MDW). This caused some big delays and they blamed weather. However, the point of the story is they swapped things around so that the delays would impact the fewest number of people for the shortest time. Obviously loads were weighed as to which planes went where. I know I was concerned because my family was on MDW-FLL and that aircraft turned right back around to MDW but the flight was just delayed and not canceled.
As someone said, loads and other impacts later in the day also effect the decision. Back in 2008 I believe, I was on FLL-TPA (or MCO...I used to connect at both and my memory is a bit foggy). The plane had come in from TPA as the first flight of the day. THERE WAS ONE PASSENGER ON THE INBOUND! They could have easily canceled the flight but didn't.
So I will agree with others. Loads and convenience are part of what determines the completion of the flight. That being said, I'm sure ALL airlines strive for a 100% completion and I'm sure there was no bad intentions in canceling the OP's flight.
Scenario 1 happened in MDW in May. I can't confirm what happened, but I believe weather was involved. It appeared that nearly EVERY WN flight was changed (meaning, the aircraft was swapped at MDW...so if you were on a 1 stop same flight number CMH-MDW-MSP for example, you'd have to get off and change in MDW). This caused some big delays and they blamed weather. However, the point of the story is they swapped things around so that the delays would impact the fewest number of people for the shortest time. Obviously loads were weighed as to which planes went where. I know I was concerned because my family was on MDW-FLL and that aircraft turned right back around to MDW but the flight was just delayed and not canceled.
As someone said, loads and other impacts later in the day also effect the decision. Back in 2008 I believe, I was on FLL-TPA (or MCO...I used to connect at both and my memory is a bit foggy). The plane had come in from TPA as the first flight of the day. THERE WAS ONE PASSENGER ON THE INBOUND! They could have easily canceled the flight but didn't.
So I will agree with others. Loads and convenience are part of what determines the completion of the flight. That being said, I'm sure ALL airlines strive for a 100% completion and I'm sure there was no bad intentions in canceling the OP's flight.
#44
Join Date: May 2006
Posts: 94
As has been discussed in this thread they need to be able to "claim" a reason OTHER than low volume to be able to get away with it. In my case last December I'm sure there was some type of weather advisory issued for PHL. Southwest took that as an opportunity to cancel the flight out of DEN that I was to be on because it had a load of 31 out of 177. Neither Southwest nor any other airline canceled any other flights into PHL that evening. Southwest even had a flight out of LAS that flew at the same time and along the same flight path as my canceled flight. I am positive that if my flight had been booked full, it would have flown. (And no I was assured there was no plane swap or other mechanical issue with my plane. It sat at the gate, empty, the whole night.)