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How the Heck Does One Get Through to Customer Service?

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How the Heck Does One Get Through to Customer Service?

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Old Jun 12, 2015, 8:22 am
  #16  
 
Join Date: Jun 2015
Posts: 13
Originally Posted by pushback
and ... I just for a tweet back from SouthwestAir:



"Southwest Airlines
@SouthwestAir

Jun 11

@flyerfocus Hey John, apologies for the trouble you have had contacting us. Please DM us your confirmation number so we can followup. ^CC "

Stay tuned.
Hey pushback, just noticed your post and wanted to reach out. Has southwest gotten back to you after your twitter post? Maybe there is something I can do to help you out. I hate to hear when we drop the ball.

And I know that our customer relations number sucks... it's rooted in outdated phone line infrastructure =( not sure when that mess will get fixed
Last edited by dizz; Jun 12, 2015 at 9:55 am
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Old Jun 12, 2015, 11:11 am
  #17  
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Join Date: Jan 2004
Location: SFO, SJC, OAK, LVK AA Lifetime Plat 2MM, LUV A-List, Hyatt Gold, SPG Lifetime Gold, Commercial Pilot (not employed by airlines)
Posts: 1,531
Twitter did the trick. 2 x 100 vouchers now in my possession.
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Old Jun 12, 2015, 4:28 pm
  #18  
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Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,192
Originally Posted by dizz
And I know that our customer relations number sucks... it's rooted in outdated phone line infrastructure =( not sure when that mess will get fixed
If I recall, this is the first time anyone from WN has made such an admission.

For a multi-billion dollar company, it is really embarrassing to know it has a crummy phone system and not upgrade it. They don't cost that much.
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Old Jun 12, 2015, 5:31 pm
  #19  
 
Join Date: May 2005
Posts: 4,872
Originally Posted by toomanybooks
If I recall, this is the first time anyone from WN has made such an admission.
Yup. Just waiting to see when this rogue employee will be cut off.
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