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How the Heck Does One Get Through to Customer Service?

How the Heck Does One Get Through to Customer Service?

Old Jun 12, 15, 8:22 am
  #16  
 
Join Date: Jun 2015
Posts: 13
Originally Posted by pushback View Post
and ... I just for a tweet back from SouthwestAir:



"Southwest Airlines
@SouthwestAir

Jun 11

@flyerfocus Hey John, apologies for the trouble you have had contacting us. Please DM us your confirmation number so we can followup. ^CC "


Stay tuned.
Hey pushback, just noticed your post and wanted to reach out. Has southwest gotten back to you after your twitter post? Maybe there is something I can do to help you out. I hate to hear when we drop the ball.

And I know that our customer relations number sucks... it's rooted in outdated phone line infrastructure =( not sure when that mess will get fixed

Last edited by dizz; Jun 12, 15 at 9:55 am
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Old Jun 12, 15, 11:11 am
  #17  
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Twitter did the trick. 2 x 100 vouchers now in my possession.
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Old Jun 12, 15, 4:28 pm
  #18  
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Originally Posted by dizz View Post
And I know that our customer relations number sucks... it's rooted in outdated phone line infrastructure =( not sure when that mess will get fixed
If I recall, this is the first time anyone from WN has made such an admission.

For a multi-billion dollar company, it is really embarrassing to know it has a crummy phone system and not upgrade it. They don't cost that much.
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Old Jun 12, 15, 5:31 pm
  #19  
 
Join Date: May 2005
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Originally Posted by toomanybooks View Post
If I recall, this is the first time anyone from WN has made such an admission.
Yup. Just waiting to see when this rogue employee will be cut off.
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