Nationwide sale $49/99/129/149 book by Fri 6/5; Epic website meltdown, mostly fixed
Jun 3, 2015, 6:09 pm
#48
Join Date: Jan 2008
Posts: 3,638
Message appearing on southwest.com:
Getting you to where you want to go matters to us.
However, portions of the Southwest Airlines website are experiencing technical difficulties and are currently unavailable. We are working to make it available again as quickly as possible.
We apologize for any inconvenience this may cause. Please try again later.
Southwest Airlines.
SYSTEM ALERT:Low fares are popular! Our sale is causing high demand right now so you may experience difficulty on Southwest.com. We’re working to fix the issue so please try back again soon!
However, portions of the Southwest Airlines website are experiencing technical difficulties and are currently unavailable. We are working to make it available again as quickly as possible.
We apologize for any inconvenience this may cause. Please try again later.
Southwest Airlines.
SYSTEM ALERT:Low fares are popular! Our sale is causing high demand right now so you may experience difficulty on Southwest.com. We’re working to fix the issue so please try back again soon!
Last edited by mke9499; Jun 3, 2015 at 6:29 pm
Jun 3, 2015, 6:33 pm
#50
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,624
Code:
https://www.southwest.com/flight/change-air-reservation.html?confNumber=ABC123&lastName=KELLY&firstName=GARY
Jun 3, 2015, 6:40 pm
#53
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,624
Jun 3, 2015, 6:55 pm
#56
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,624
I don't think seats are gone given that few people are able to use the site. Even in past sales when everything went smoothly the fare buckets rarely emptied.
I just managed to make a change to a reservation (no funds added) and the availability for the new date in September was the same as what I saw yesterday.
I just managed to make a change to a reservation (no funds added) and the availability for the new date in September was the same as what I saw yesterday.
Jun 3, 2015, 7:19 pm
#57
Join Date: Jul 2011
Location: Sarasota, FL (SRQ)
Programs: WN A-List, AA EXP, Hyatt Top Tier (definitely NOT a Globalist), National Exec Elite
Posts: 491
I'm pretty easygoing and have been with WN long enough to expect these kinds of things. That being said, this is an epic meltdown that is currently costing them a couple G from me...times how many others...it's incredible
Someone wiser than me once posted here, paraphrasing, above all things make sure your website works correctly, as it's the WAY THAT YOUR CUSTOMERS PAY YOU MONEY
Someone wiser than me once posted here, paraphrasing, above all things make sure your website works correctly, as it's the WAY THAT YOUR CUSTOMERS PAY YOU MONEY
Jun 3, 2015, 7:27 pm
#58
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,848
At this point they should just tell people to come back to their site next week once they have sorted things out. Telling people on twitter it will be up ASAP gets a little old once the 7th...8th...hour passes.