Nationwide sale $49/99/129/149 book by Fri 6/5; Epic website meltdown, mostly fixed
Jun 4, 2015, 4:40 pm
#197
Join Date: Mar 2011
Posts: 1,832
FWIW, their site seems to be really fast right now. I haven't tried booking in cash or points, but I can get from the search to the purchase screen in a few seconds.
EDIT: Well, I can't log into my account so buying with points certainly isn't an option... ;-)
EDIT: Well, I can't log into my account so buying with points certainly isn't an option... ;-)
Jun 4, 2015, 4:41 pm
#198
Join Date: Jan 2004
Location: MSP
Programs: AA Plat Pto, IHG Plat, HH Gold, Hyatt Globalist
Posts: 2,538
Is login and therefore Rapid Rewards redemption officially down or just under the cover of top people working on it? I will be a nightowl tonight but if I can't get some 2240 point bookings I will not be pleased.
Jun 4, 2015, 4:47 pm
#199
Suspended
Join Date: Nov 2010
Posts: 1,677
I'm trying to get a points booking, website will not let me log in. And I've been on hold forever.
Thanks for calling Southwest Airlines...
We apologize for the delay.
and appreciate your patience, and
Someone'll be with you as soon as possible...
(40 minutes now)
Thanks for calling Southwest Airlines...
We apologize for the delay.
and appreciate your patience,
andSomeone'll be with you as soon as possible...
(40 minutes now)
Jun 4, 2015, 4:53 pm
#200
Join Date: Mar 2011
Posts: 6,286
I can search for fares and (ostensibly) make cash bookings, but not points ones since there's no way to log in. 
Just double checking a couple of my flights that are further out, the cash fare appears to have dropped a bit from when I searched on day 1 of the sale… but there's no way to tell what the corresponding points price might be. If it's at 70/$1 - 74/$1 I could refare and save, if it's higher, no.
So very frustrating.
Just double checking a couple of my flights that are further out, the cash fare appears to have dropped a bit from when I searched on day 1 of the sale… but there's no way to tell what the corresponding points price might be. If it's at 70/$1 - 74/$1 I could refare and save, if it's higher, no.
So very frustrating.
Jun 4, 2015, 4:58 pm
#202
Join Date: Mar 2011
Posts: 6,286
That's not my experience. As far as I know, once "touched" you can't do anything to it -- you need to call. (I admit that there might have been other issues making me call, this has been during IROPS.)
Jun 4, 2015, 5:29 pm
#203
Join Date: Mar 2011
Posts: 1,832
Jun 4, 2015, 5:30 pm
#204
Join Date: Jan 2008
Posts: 3,638
I called the A-List number a short while ago, and after either getting rapid busy signal (no pun intended) or normal busy tone 5 or 6 times, I got through. My call was picked up in less than one minute. It was a fairly quick and productive experience.
Jun 4, 2015, 5:43 pm
#205
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,700
It was easier getting tickets to "the Grateful Dead" in Chicago a few months back and that was a huge ClusterF !
Jun 4, 2015, 5:57 pm
#206
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,625
The fact that Southwest extended the sale means that either they are confident things will work much better tomorrow or they reacted to the bad publicity without regard to later consequences. I guess we'll have the answer on that tomorrow.
Jun 4, 2015, 6:07 pm
#208
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,625
Prior sales were not preceded by over a month of gouge fares. That plus an implementation subject to thrashing under heavy load (like a freeway's capacity suddenly collapses when traffic jams up) could explain this week's experience.
Jun 4, 2015, 6:21 pm
#209
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,749
I am so thankful for FlyerTalk 
Read about the sale early on Tuesday morning and booked/rebooked more than a dozen flights without too much trouble (the equivalent of "normal" problems when booking at a normal time). Saved ~ $275 in the Bank of WN.
Now, I cannot even log into my account to rebook one last LAX-LAX points reservation. And I suspect I will not be able to get a boarding pass for my companion tomorrow at T-24.
This is such an epic fail, even on Southwest's admittedly dismal information systems scale, that one might even suspect sabotage. Any disgruntled employees??
Read about the sale early on Tuesday morning and booked/rebooked more than a dozen flights without too much trouble (the equivalent of "normal" problems when booking at a normal time). Saved ~ $275 in the Bank of WN.
Now, I cannot even log into my account to rebook one last LAX-LAX points reservation. And I suspect I will not be able to get a boarding pass for my companion tomorrow at T-24.
This is such an epic fail, even on Southwest's admittedly dismal information systems scale, that one might even suspect sabotage. Any disgruntled employees??
Jun 4, 2015, 6:26 pm
#210
Suspended
Join Date: Nov 2010
Posts: 1,677
I'm also thinking it is a bigger problem - like a HACK.
Something odd - when at the login screen my data is automatically put in the boxes. Normally the username and password and password always shows dots *********** instead of the actual password.
It's showing the actual password. I've never seen this happen before, and it's only on WN website. So I'm thinking that somewhere, somehow, they had a major security breach...time will tell.
Something odd - when at the login screen my data is automatically put in the boxes. Normally the username and password and password always shows dots *********** instead of the actual password.
It's showing the actual password. I've never seen this happen before, and it's only on WN website. So I'm thinking that somewhere, somehow, they had a major security breach...time will tell.