can I add a known traveler number to an existing reservation
Sep 30, 2014, 12:37 pm
#1
Original Poster
Join Date: May 2003
Location: RDU, NC, USA
Programs: UA 1K/MM, Hilton something
Posts: 841
can I add a known traveler number to an existing reservation
I have a flight tomorrow (have already checked in...) and was hoping I could add my known traveler info to this reservation so that PreCheck might happen. Anyone know if there's a way to do this?
Sep 30, 2014, 12:44 pm
#2
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 2,007
Call Southwest and ask them to add it for you.
Generally, DIY adding of a TT number to your RR account after-the-fact will *not* add the TT number to existing reservations (and consequently you won't get TSA PRE on existing reservations).
The SWA reservations folks are accustomed to this drill and it only takes a minute or two for them to add the number and work their magic.
Generally, DIY adding of a TT number to your RR account after-the-fact will *not* add the TT number to existing reservations (and consequently you won't get TSA PRE on existing reservations).
The SWA reservations folks are accustomed to this drill and it only takes a minute or two for them to add the number and work their magic.
Sep 30, 2014, 1:07 pm
#3
Join Date: Jul 2014
Posts: 210
I was in a similar situation when I first received my KTN. Had two existing reservations and called WN to get them added to my reservations and profile. Checked my boarding pass day before flight and it didn't appear. Called WN, had them drop the number and re-add (as others have said to do), but it still didn't work.
Same deal for second existing reservation.
Many here have said that you should get it if you add the number after the fact, but it didn't work for me. Tried every work around and spent time talking to the WN folks on the phone... to no avail.
Only starting getting precheck for reservations booked after adding the KTN to my WN profile.
Maybe you'll have better luck.
Same deal for second existing reservation.
Many here have said that you should get it if you add the number after the fact, but it didn't work for me. Tried every work around and spent time talking to the WN folks on the phone... to no avail.
Only starting getting precheck for reservations booked after adding the KTN to my WN profile.
Maybe you'll have better luck.
Sep 30, 2014, 1:24 pm
#4
Join Date: May 2007
Location: DFW
Programs: WN A+, AA, HYATT DIAMOND, SPG
Posts: 1,125
Make sure the information you gave for your KTN is EXACTLY the same as the information (address, etc.) on your WN acct. If it is not, then change the information on the WN acct to match the KTN info.
If it is different, you'll almost never get the TSA Pre.
Somehow I know about this problem.
If it is different, you'll almost never get the TSA Pre.
Somehow I know about this problem.
Sep 30, 2014, 1:47 pm
#6
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 2,007
Sep 30, 2014, 6:57 pm
#7
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,748
I called WN and asked them to add it to the 20+ reservations I hold (as an A+ with companion pass). Said they would, but were not really promising what the effect would be.
I am still batting about 80% pre-check, about the same as before I had a Global Entry number.
YMMV
I am still batting about 80% pre-check, about the same as before I had a Global Entry number.
YMMV
Sep 30, 2014, 7:46 pm
#8
Join Date: Aug 2009
Location: Left Coast
Posts: 862
I was in a similar situation when I first received my KTN. Had two existing reservations and called WN to get them added to my reservations and profile. Checked my boarding pass day before flight and it didn't appear. Called WN, had them drop the number and re-add (as others have said to do), but it still didn't work.
Oct 2, 2014, 2:21 pm
#9
Join Date: Aug 2014
Location: DAL
Programs: WN
Posts: 40
I just added my new number last night to three existing flight reservations I have booked for the next two weeks by calling WN CS. I had to change my middle initial on the reservation to my full middle name so it would match the Pre check record. Otherwise it won't work. The CS rep did it to each flight while I stayed on the phone with her. I will know tomorrow if it works when I print my boarding pass for the first flight on Saturday.
Last edited by darrenpb; Oct 2, 2014 at 2:26 pm
Oct 2, 2014, 3:32 pm
#10
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,748
Oct 2, 2014, 3:52 pm
#11
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,192
I just added my new number last night to three existing flight reservations I have booked for the next two weeks by calling WN CS. I had to change my middle initial on the reservation to my full middle name so it would match the Pre check record. Otherwise it won't work. The CS rep did it to each flight while I stayed on the phone with her. I will know tomorrow if it works when I print my boarding pass for the first flight on Saturday.
Oct 3, 2014, 11:03 am
#13
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 2,007
Make sure you get your RR account-stored name updated to exactly match your Know Traveler record (i.e., either Global Entry or TSA PreCheck). This should make it work "automatically" going down the road with future bookings (even though nothing is guaranteed).
Oct 5, 2014, 9:24 pm
#14
Join Date: Feb 2003
Location: CLL
Programs: Marriott Titanium, Hilton Gold, AA Plt, Hyatt Plt
Posts: 167
maybe I am missing something obvious, but if I have global entry and I bring my card to the TSA line, regardless or not whether I have Pre Check on my pass, why won't TSA let Global Entry cardholders into the Pre Check line?
Do they do this at other places where I see you can access the Pre Check Line if you have your military CAC card? does your Global Entry give you access too? Why not?
Do they do this at other places where I see you can access the Pre Check Line if you have your military CAC card? does your Global Entry give you access too? Why not?
Oct 5, 2014, 9:26 pm
#15
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 2,007
maybe I am missing something obvious, but if I have global entry and I bring my card to the TSA line, regardless or not whether I have Pre Check on my pass, why won't TSA let Global Entry cardholders into the Pre Check line?
Do they do this at other places where I see you can access the Pre Check Line if you have your military CAC card? does your Global Entry give you access too? Why not?
Do they do this at other places where I see you can access the Pre Check Line if you have your military CAC card? does your Global Entry give you access too? Why not?
2. No
3. See #1