I do not understand this error message regarding TTFs
Mar 17, 2011, 5:46 pm
#1
Original Poster
Join Date: Apr 2010
Posts: 86
I do not understand this error message regarding TTFs
I have cancelled and rebooked a couple of times on PNR X8B*** to have the difference in fare put in my TTF "bank" for future use. On the travel flight funds available screen it says that this PNR has $151.40 available expiring 10/31/11.
So I go in to book a new flight and it asks if I have any TTF. I click yes and fill out the confirmation number and passenger name. Up pops the stuff below, showing the following amounts, which add up to the $151.40.
However, at the bottom of the screen and in red is "Please remove one of the other Payment types in order to use a credit card." What does this mean? I cannot get it to go away until I remove exactly three of the six entries with the confirmation number and amount next to it. Why does it do this? What am I doing wrong? Why do I have to remove exactly three of these to get it to go away in order to get any credit applied?
Applied Travel FundsTotal Due Now: $260.80
Total Air Fare: $260.80
Other Payments Expiration Full Balance Funds Remaining Funds Applied
X8B*** -4698 10/31/2011 $5.70 $0.00 $5.70
X8B*** -4706 10/31/2011 $5.70 $0.00 $5.70
X8B*** -4211 10/31/2011 $40.00 $0.00 $40.00
X8B*** -4237 10/31/2011 $40.00 $0.00 $40.00
X8B*** -5087 10/31/2011 $30.00 $30.00 $0.00
X8B*** -5095 10/31/2011 $30.00 $30.00 $0.00
Total Remaining Air Fare Due: $169.40
We can only apply travel funds to your airfare. Please enter your credit card information.
EarlyBird Check-In $0.00
Trip Protection $0.00
southwestgiftcard® $0.00
Unaccompanied Minor Charge $0.00
Total To Be Paid Separately: $169.40
Please remove one of the other Payment types in order to use a credit card
So I go in to book a new flight and it asks if I have any TTF. I click yes and fill out the confirmation number and passenger name. Up pops the stuff below, showing the following amounts, which add up to the $151.40.
However, at the bottom of the screen and in red is "Please remove one of the other Payment types in order to use a credit card." What does this mean? I cannot get it to go away until I remove exactly three of the six entries with the confirmation number and amount next to it. Why does it do this? What am I doing wrong? Why do I have to remove exactly three of these to get it to go away in order to get any credit applied?
Applied Travel FundsTotal Due Now: $260.80
Total Air Fare: $260.80
Other Payments Expiration Full Balance Funds Remaining Funds Applied
X8B*** -4698 10/31/2011 $5.70 $0.00 $5.70
X8B*** -4706 10/31/2011 $5.70 $0.00 $5.70
X8B*** -4211 10/31/2011 $40.00 $0.00 $40.00
X8B*** -4237 10/31/2011 $40.00 $0.00 $40.00
X8B*** -5087 10/31/2011 $30.00 $30.00 $0.00
X8B*** -5095 10/31/2011 $30.00 $30.00 $0.00
Total Remaining Air Fare Due: $169.40
We can only apply travel funds to your airfare. Please enter your credit card information.
EarlyBird Check-In $0.00
Trip Protection $0.00
southwestgiftcard® $0.00
Unaccompanied Minor Charge $0.00
Total To Be Paid Separately: $169.40
Please remove one of the other Payment types in order to use a credit card
Mar 17, 2011, 8:16 pm
#2
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,624
You have hit the limit of 4 sources of funds other than unused tickets.
Here's the solution. Book a dummy reservation for a fare of $100 or so, completely using 3 of the sources and partially using a 4th source. Cancel that dummy reservation.
Apply the funds from the dummy reservation, which is now an unused ticket and subject to the separate limit of 2 unused tickets. You may now add 4 more sources of payment. Add the leftover funds from the 4th source, the 5th and 6th sources, and your credit card if needed.
Here's the solution. Book a dummy reservation for a fare of $100 or so, completely using 3 of the sources and partially using a 4th source. Cancel that dummy reservation.
Apply the funds from the dummy reservation, which is now an unused ticket and subject to the separate limit of 2 unused tickets. You may now add 4 more sources of payment. Add the leftover funds from the 4th source, the 5th and 6th sources, and your credit card if needed.
Oct 11, 2012, 7:14 pm
#5
Join Date: Jan 2012
Location: SoCal, USA
Programs: WN A+/CP, HH Diamond, Enterprise Gold
Posts: 63
This is quite crazy to have a 4 item limit when booking new tickets constantly causes the funds to get broken up into smaller and smaller chunks!
Thanks for the advice to combine the items, but I had about $70 and I don't think there are many flights cheaper than that on a regular basis, so I will probably have to forgo the $2.50 they wouldn't let me use! (A small price to pay for all we get out of SouthWest.)
Thanks for the advice to combine the items, but I had about $70 and I don't think there are many flights cheaper than that on a regular basis, so I will probably have to forgo the $2.50 they wouldn't let me use! (A small price to pay for all we get out of SouthWest.)