Changing companion pass companion
Jan 5, 2011, 6:37 am
#1
Original Poster
Join Date: Jul 2009
Programs: delta sky miles, SW RR, us airways, Alamo, Avis
Posts: 44
Changing companion pass companion
Hey everyone just wanted to give a heads up that I called 3 different times to try and change my companion over the phone and was denied each time. I was able to do it the first time I changed companions but seems they are cracking down on it now. I even told them I needed to book a flight for next week and needed it changed and they each told me to send the other card back as quick as possible to see if they can get it changed.
Jan 5, 2011, 8:47 am
#3
Join Date: Apr 2008
Location: HOU
Programs: WN CP, A+, UA Sil, MR Amb LTP, Hyatt Plat, HH Dia, National EE
Posts: 466
Incorrect. It's been well documented here that you can call customer relations and change your companion. Personally I've done it at least 5 or 6 times.
Jan 5, 2011, 10:48 am
#5
Original Poster
Join Date: Jul 2009
Programs: delta sky miles, SW RR, us airways, Alamo, Avis
Posts: 44
Like I said the first time I changed it I was allowed to do it over the phone. I called 3 different times and talk to 3 different people yesterday and they all said the same thing. I will call again today and try.
Jan 5, 2011, 11:11 am
#6
Join Date: Apr 2008
Location: HOU
Programs: WN CP, A+, UA Sil, MR Amb LTP, Hyatt Plat, HH Dia, National EE
Posts: 466
One hidden benefit might be a delayed roll-out of RR 2.0 if the current problem-plagued website is any indication.
Last edited by bon95; Jan 5, 2011 at 11:20 am
Jan 5, 2011, 11:37 am
#7
Join Date: Aug 2010
Posts: 158
the policy from the website:
You can change your Companion Pass up to three (3) times during the 12-month validity period. Requests must be made in writing and accompanied by the current Companion Pass card, which will be cancelled, to: Southwest Airlines, Rapid Rewards, P.O. Box 36657, Dallas, TX 75235. Please include your new Companion’s name, address, phone number, social security number, and date of birth. Allow 21 days for processing.
Jan 5, 2011, 1:42 pm
#8
Join Date: Apr 2008
Location: HOU
Programs: WN CP, A+, UA Sil, MR Amb LTP, Hyatt Plat, HH Dia, National EE
Posts: 466
if you changed over the phone you were given an exception, and ymmv on exceptions......
the policy from the website:
You can change your Companion Pass up to three (3) times during the 12-month validity period. Requests must be made in writing and accompanied by the current Companion Pass card, which will be cancelled, to: Southwest Airlines, Rapid Rewards, P.O. Box 36657, Dallas, TX 75235. Please include your new Companion’s name, address, phone number, social security number, and date of birth. Allow 21 days for processing.
the policy from the website:
You can change your Companion Pass up to three (3) times during the 12-month validity period. Requests must be made in writing and accompanied by the current Companion Pass card, which will be cancelled, to: Southwest Airlines, Rapid Rewards, P.O. Box 36657, Dallas, TX 75235. Please include your new Companion’s name, address, phone number, social security number, and date of birth. Allow 21 days for processing.
In fact, this thread is the FIRST time I've heard of them not doing it.
So again, you were incorrect. Stating "have to" is erroneous.
Jan 5, 2011, 3:29 pm
#9
Join Date: Feb 2004
Location: USA
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Posts: 5,211
was the OP calling the rapid rewards # or one of the Southwest 800#s. If it's a later #, they may have spoken to a reservation agent, who pulled up and re-read the terms and conditions.
I used to get semi-immediate companion changes by having them ask me to cut up the old card, and fax a photocopy of the pieces to Dallas. I always laughed because every time I just cut up a photocopy of the card and re-copied it. So I could keep more worthless plastic cards in my collection I guess.
I've never once called and *TOLD* them that they were going to change my companion. I explained that I have <x> person listed and want to travel with <y> person in the very near future, could they find any way to help me out.
Edit: A friend just changed their CP today 5 minues before closing, at 4:55pm dallas time, by calling the 214 number for rapid rewards listed in the Wiki. They were done and off the phone before the clock turned 5.
I used to get semi-immediate companion changes by having them ask me to cut up the old card, and fax a photocopy of the pieces to Dallas. I always laughed because every time I just cut up a photocopy of the card and re-copied it. So I could keep more worthless plastic cards in my collection I guess.
I've never once called and *TOLD* them that they were going to change my companion. I explained that I have <x> person listed and want to travel with <y> person in the very near future, could they find any way to help me out.
Edit: A friend just changed their CP today 5 minues before closing, at 4:55pm dallas time, by calling the 214 number for rapid rewards listed in the Wiki. They were done and off the phone before the clock turned 5.
Last edited by expert7700; Jan 5, 2011 at 5:15 pm
Jan 6, 2011, 5:03 am
#10
Join Date: Aug 2010
Posts: 158
You originally stated "subsequent changes have to be made in writing and sent by mail." I'm simply stating that myself and countless CP holders on this board have reported customer relations doing this for them time and time again.
In fact, this thread is the FIRST time I've heard of them not doing it.
So again, you were incorrect. Stating "have to" is erroneous.
In fact, this thread is the FIRST time I've heard of them not doing it.
So again, you were incorrect. Stating "have to" is erroneous.
Jan 6, 2011, 8:29 am
#12
Join Date: Apr 2008
Location: HOU
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Posts: 466
Jan 6, 2011, 7:36 pm
#13
Join Date: Apr 2006
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