Sky Team does not work
Sep 6, 2009 | 5:13 pm
#1
Original Poster
Join Date: Jul 2009
Programs: nwa/dl
Posts: 7
Sky Team does not work
SkyTeam terrible, terrible, terrible---
Last week flew OTP-MSN via FCO.
Checked bags in OTP on alitalia---
Alitalia said could not check thru on NW
because "our computers don't talk to theirs".
Flight on NW from FCO to DTW delayed---
gate at FCO for NW handled by KLM---
asked KLM to rebook my flight from DTW because of
delay---KLM said could not rebook because
"our computers don't talk to theirs"....
I'm changing from my DL-NW platinum stuff to
Continental and Star Alliance....
Last week flew OTP-MSN via FCO.
Checked bags in OTP on alitalia---
Alitalia said could not check thru on NW
because "our computers don't talk to theirs".
Flight on NW from FCO to DTW delayed---
gate at FCO for NW handled by KLM---
asked KLM to rebook my flight from DTW because of
delay---KLM said could not rebook because
"our computers don't talk to theirs"....
I'm changing from my DL-NW platinum stuff to
Continental and Star Alliance....
Sep 9, 2009 | 5:34 am
#4
Join Date: Nov 2006
Location: MEL
Programs: DL, QF, QR Silver, Bonvoy Lifetime Gold
Posts: 7,317
You went via FCO!? Well, therein lies the problem.
Why not fly KL via AMS instead? 
The agent in OTP lied to you. You should have insisted and/or asked to speak to someone more informed, such as a supervisor. You can too interline bags on SkyTeam airlines.
If a long flight such as FCO-DTW is delayed, the GAs in FCO can not help you. They're only responsible for that flight alone. A transfer desk would normally help you, but for a longhaul flight I would wait until I actually get there. There can be further delays (bad winds, storm on the way, immigration delays, etc) and you're better off waiting until you're in DTW to do this.
Why not fly KL via AMS instead? The agent in OTP lied to you. You should have insisted and/or asked to speak to someone more informed, such as a supervisor. You can too interline bags on SkyTeam airlines.
If a long flight such as FCO-DTW is delayed, the GAs in FCO can not help you. They're only responsible for that flight alone. A transfer desk would normally help you, but for a longhaul flight I would wait until I actually get there. There can be further delays (bad winds, storm on the way, immigration delays, etc) and you're better off waiting until you're in DTW to do this.
Sep 9, 2009 | 6:43 am
#5
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Actually, I do. StarNet - their system to share IT data - actually is pretty good. And it is consistent for all partner carriers. That means that once you can talk to one you can talk to all the others. I believe that CO will be up and running on StarNet when the time comes.