Sky Team does not work
 

SkyTeam terrible, terrible, terrible---
Last week flew OTP-MSN via FCO.
Checked bags in OTP on alitalia---
Alitalia said could not check thru on NW
because "our computers don't talk to theirs".
Flight on NW from FCO to DTW delayed---
gate at FCO for NW handled by KLM---
asked KLM to rebook my flight from DTW because of
delay---KLM said could not rebook because
"our computers don't talk to theirs"....

I'm changing from my DL-NW platinum stuff to
Continental and Star Alliance....

...and you're expecting Continental, who haven't even joined *A yet, to have joined-up systems with the 20-odd Star members?

Can't wait till your next post on the *A forum!

nice....

You went via FCO!? Well, therein lies the problem.:) Why not fly KL via AMS instead? ;)

The agent in OTP lied to you. You should have insisted and/or asked to speak to someone more informed, such as a supervisor. You can too interline bags on SkyTeam airlines.

If a long flight such as FCO-DTW is delayed, the GAs in FCO can not help you. They're only responsible for that flight alone. A transfer desk would normally help you, but for a longhaul flight I would wait until I actually get there. There can be further delays (bad winds, storm on the way, immigration delays, etc) and you're better off waiting until you're in DTW to do this.

Actually, I do. StarNet - their system to share IT data - actually is pretty good. And it is consistent for all partner carriers. That means that once you can talk to one you can talk to all the others. I believe that CO will be up and running on StarNet when the time comes.

thanks---
actually I did talk to an AZ supervisor---
she then talked to a KL supervisor that said neither
the KL or AZ systems would access the NW system...