Aeroflot is a JOKE
May 8, 2009, 8:21 pm
#16
Join Date: Dec 2008
Location: Northern Ireland
Programs: MR Lifetime Titanium, United Silver
Posts: 625
I, too, had issues with them. This was three years ago and they were still on the paper ticket system. Thankfully I had all my documentation that I booked and paid for the correct dates even though they kindly sent me a ticket for the wrong date a mere day before I was supposed to leave.
AFter lots of letters to Aeroflot, I finally got the refund for the ticket I had to purchase on the spot in Moscow b/c of their flub and got the miles from Delta (similarly had to send BP to DL b/c even though DL FF# on BP they did'nt process on their end).
AFter lots of letters to Aeroflot, I finally got the refund for the ticket I had to purchase on the spot in Moscow b/c of their flub and got the miles from Delta (similarly had to send BP to DL b/c even though DL FF# on BP they did'nt process on their end).
May 10, 2009, 9:51 pm
#17
Join Date: Oct 2008
Location: Happily living in Frenaros Cyprus having escaped the near-death experience called Sofia Bulgaria
Programs: Etihad Guest Gold, DL FO and 1MM, and a bunch of others at a low level
Posts: 2,052
Personally, I would avoid Aeroflot at all costs. However, I have only flown Aeroflot on internal (within Russia) flights. This is the only time I have ever been terrified flying - I fully expected the plane to explode because of all the avgas I could smell and all the incredibly drunk Russian passengers ingoring the no smoking rule. Anyway, I have been told that international Aeroflot flights are OK.
May 11, 2009, 1:10 am
#18
FlyerTalk Evangelist
Join Date: May 2004
Location: Soon to be LEGT
Posts: 10,928
Aeroflot is a great airline if things work to plan. If they don't, they have a rather unique, and rather frustrating, way of dealing with problems (e.g. they made me fill in 4 forms just because my bag didn't make a connection). They will solve the problem in the end, but you'll have to deal with mountains of paperwork and/or a fair bit of running/calling around. That doesn't make the airline a "joke"- it's just the way a lot of things are done in Russia.
Alternatively, you can fly AF and rest assured that any problems you may have will remain unsolved until they receive the legal paperwork from your solicitor!
Alternatively, you can fly AF and rest assured that any problems you may have will remain unsolved until they receive the legal paperwork from your solicitor!
May 11, 2009, 2:30 pm
#20
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,926
Personally, I would avoid Aeroflot at all costs. However, I have only flown Aeroflot on internal (within Russia) flights. This is the only time I have ever been terrified flying - I fully expected the plane to explode because of all the avgas I could smell and all the incredibly drunk Russian passengers ingoring the no smoking rule. Anyway, I have been told that international Aeroflot flights are OK.
When was your experience, STBCypriot? I had excellent internal and international flights on SU last year. In fact, SU is my favorite SkyTeam carrier.
May 11, 2009, 3:42 pm
#21
Suspended
Join Date: Dec 2006
Location: 10 months VLC, 2 months everywhere else
Programs: *A
Posts: 3,770
I agree with graraps's previous comments about Aeroflot, but the SVO "experience" just ruins it all for me.
May 11, 2009, 6:29 pm
#22
FlyerTalk Evangelist
Join Date: Jan 2000
Posts: 15,347
People speak about Aeroflot like it is a comparable choice for most of their flying!! You only fly Aeroflot if flying to, within or through Russia, and quite frankly they do a better ob in modern times than 80% of their int'l competitors on the int'l routes to/through Russia, and are better that about 100% of their competitors within Russia. Yes the SVO experience stinks, but in Business Class, short haul Aeroflot has the best product in EUROPE. Long haulwise their biz product is quite decent. When I consider the fact that when I use them occasionally to fly from Europe to Asia via SVO, the Aeroflot anti-premium, that allows me to pay half as much in Business than many Euro carriers means in essence that I am not too fussed if SVO is dirty and unruly....
May 12, 2009, 11:32 am
#23
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Join Date: Dec 2006
Location: 10 months VLC, 2 months everywhere else
Programs: *A
Posts: 3,770
People speak about Aeroflot like it is a comparable choice for most of their flying!! You only fly Aeroflot if flying to, within or through Russia, and quite frankly they do a better ob in modern times than 80% of their int'l competitors on the int'l routes to/through Russia, and are better that about 100% of their competitors within Russia. Yes the SVO experience stinks, but in Business Class, short haul Aeroflot has the best product in EUROPE. Long haulwise their biz product is quite decent. When I consider the fact that when I use them occasionally to fly from Europe to Asia via SVO, the Aeroflot anti-premium, that allows me to pay half as much in Business than many Euro carriers means in essence that I am not too fussed if SVO is dirty and unruly....
I love that. Will have to pass it on to my friends working at State unlucky enough to still be routed through SVO.
May 12, 2009, 11:37 am
#24
Join Date: May 2003
Location: ATL/MOO (Many Others Often)
Programs: DL GM (2MM), Lifetime Marriott Plat, Hilton Gold, IHG Plat
Posts: 2,456
Aeroflot is a great airline if things work to plan. If they don't, they have a rather unique, and rather frustrating, way of dealing with problems. They will solve the problem in the end, but you'll have to deal with mountains of paperwork and/or a fair bit of running/calling around. That doesn't make the airline a "joke"- it's just the way a lot of things are done in Russia.
Wise words indeed...^
May 12, 2009, 12:36 pm
#25
Join Date: Sep 2003
Location: MOW
Programs: KLM Flying Dutchman forever, bmi Diamond Club (is there a theme here?), LH, BA, EK, DL nobody
Posts: 1,877
May 12, 2009, 3:02 pm
#26
Join Date: Oct 2008
Location: 1A or GS-550
Programs: SQ SPPS, EK I/O, CX DM, SU Plat, Hyatt DM, IC RA Plat, HH DM, AMX Cent
Posts: 498
SVO3 Latest Update
Being inagurated for full commercial use in Aug 2009. Dates are still a close kept secret because of the high profile guests list. Still not decided if its gonna be VOVA or DIMA. Don't worry you will hear full details soon.
The terminal is indeed a class act & SU has gove over the board with the goodies. Although I guess if they will have the appropriate human resources to provide the service with a smile.
Get ready to say good bye to SVO2 & welcome to SVO3.
Lastly to mate woody125. Mate your SU Gold will be of good use in SVO3.
Cheers
EGT
May 13, 2009, 10:51 am
#27
Join Date: Oct 2002
Location: DFW
Programs: OWE AA EXP;*A TK Gold; Marriott LTT; Hyatt Globalist; IHG Plat; National VIP
Posts: 3,097
People speak about Aeroflot like it is a comparable choice for most of their flying!! You only fly Aeroflot if flying to, within or through Russia, and quite frankly they do a better ob in modern times than 80% of their int'l competitors on the int'l routes to/through Russia, and are better that about 100% of their competitors within Russia. Yes the SVO experience stinks, but in Business Class, short haul Aeroflot has the best product in EUROPE. Long haulwise their biz product is quite decent. When I consider the fact that when I use them occasionally to fly from Europe to Asia via SVO, the Aeroflot anti-premium, that allows me to pay half as much in Business than many Euro carriers means in essence that I am not too fussed if SVO is dirty and unruly....