Aeroflot is a JOKE
 

Aeroflot is a joke! I have had the misfortune of flying with Aeroflot twice. They are a member of SkyTeam, but I have never received a single SkyMile from them. I have written tons of mail, email, and phone calls. I have finally given up on ever receiving my miles from them. I am a Delta SkyMiles Silver Medallion customer, and I have also had zero assistance from Delta either. At least Delta credits my miles as soon as I board a flight. As for Aeroflot, I will never board another aircraft owned by them.

Welcome to FT!

Don't give up. That'll get you nowhere with SU I promise you.

I expect this so I fax my SU boarding passes into Delta at the completion of every flight. 404 715 9220 is the number. Miles show up within 24 hours most of the time. Have you tried this?

I second that statement! They're still stuck back in the Soviet era and have a corresponding attitude towards it's customers. They once made me unnecessarily purchase a whole segment from the itinerary to which I already had the tickets, worth over $1600 and wouldn't refund it, even though it was due to their negligence. Likewise, I'd rather overpay with some other carrier than ever fly with them again!! But the previous poster is correct, send a copy of your boarding passes to Delta.

I fly them a couple of times a year and never had any problems getting miles to post on CO. They always post in a week or so. Customer service is really consistently bad, but inflight service in business class beats Delta every time in my view, but that has already been discussed here. Anyway, I would fax the boarding passes to Delta.

I'm not trying to be an SU apologist but I'll ask you also did you file a complaint with SU over this issue? I recently posted here on FT (either in the Russia Forum or the SkyTeam Forum) that they did me wrong once in a similar situation. I filed a report and 13 months later they responded with a 100% credit to my AMEX. Dealing with SU will try your patience especially if you are accustomed to North America ways of customer service. It's not North America...or Europe for that matter. It's Russia and it is a whole different ballgame.

I did not file a complaint, as I was unaware of that option. What I did instead, is I disputed a charge with Citi. But Citi took their side, so then I sued Citi in small claims and got the settlement. It took about 4 months before I got a negative response from Citi. It took few more months to determine the proper process server to Citi from the state of California. Everytime the court wouldn't process my claim because according to them there was no such server in CA. Finally, after I got it right, 10 days later I got a call from Citi paralegal and we came to a settlement. Took about 10 months total. Woulda taken a lot less if I filed with a proper server.

The whole Aeroflot experience, including the trip itself, the the unbelievably rude customer service at the airport, a missed connection which resulted in a placement in a hotel room with a stranger, a room which didn't have water in the bathroom, but did have a plazma TV, and dealing with the tix afterwards, just overfilled me with fury, disgust and whatever else U could think of. I'm originally from Belarus and it was the first time in 15 years I went back. It made me remeber all the similar stuff that was happening back then. I was hoping that after 15 years certain things would change. Apparently not.

woody125,
I'd like to read your post regarding your similar situation. Do you have the link?

Welcome to FT!

Aeroflot is a joke because SU miles didn't post to your Delta SM account? That seems to be a stretch resembling "the sky is falling!" sentiment. I never had a problem with SU miles posting to my NW account (now DL). Regardless, I do agree that SU customer service is horrible (in-flight service is well above most other SkyTeam carriers though), but it also looks like a DL issue. All you have to do is to fax your SU boarding passes to DL for mileage credit, if they don't post them, its a Delta issue. I do assume you kept your boarding passes, like a savvy traveler would?

"In Russia, the planes fly YOU!"

/obligatory? ;)

peace,
~Ben~

You filed a lawsuit against the CC provider because the carrier didn't issue you FF miles??? :eek:

That's a pretty ridiculous approach considering that sending the BPs in to DL should have gotten you the credit. On the flip side, I suppose it is a great way to fly for free. :rolleyes:

Apparently you have confused two posters' different experiences. You might want to re-read post 3.

;)

I don't understand why you're (referring to the original poster here) going on and on about how Aeroflot is ignoring your requests for mileage credit. What you should do is just submit the documentation along with your boarding passes and ticket/itinerary photocopies to Delta's SkyMiles center.

Beyond that, I'd just suggest to calm down a bit. Not all SkyTeam computer systems are integrated, and I've had the occasional missed credit on virtually all partner airlines. It happens. And, guess what - it's not the end of the world. Saying that they're a joke because you don't think that they showed you enough respect is bit self-centered, don't you think?

Indeed, I did confuse the two. Mea culpa. :o

I agree with the comments here, just fax your bps to delta.

You should not contact Aeroflot, but Delta Skymiles!

Check out the whole thread here but mine is post #6.