Lost flight thanks to CDG/AF
#1
Original Poster
Join Date: Dec 2010
Location: Stuttgart
Programs: M&M SEN
Posts: 12
Lost flight thanks to CDG/AF
Well, a connection time of 35 minutes it's a bit tight, but possible in another airport different from CDG.
The fact is that I've arrived from BCN, no finger, so bus at the end of the terminal. In addition I've got a change from 2F to 2D. Why on earth must I go out or airport, enter again, and pass another security control, just to connect intraeuropean?
When I arrived at the security queue, I've said to the agent that I come from a connection and I have no time, asking if she could help me to jump in security. Denied. She said that I've got enough time.
So I get out of the f***** scanners and showing 10 times in 20 meters my BP, and run to the gate. The gate was still open, and both, the gate agent and the boarding agent didn't look to me, and I was shouting them. One went to the plane across the finger, and the other closed the door, still ignoring me. Once the door was closed he said: "Too late. Go to the service desk".
So I've lost 8 hours till the next connection to Stuttgart.
Both, AF and CDG, has done nothing to help or do things a bit better, and in service desk the agent said that thas was my fault (¿!?).
While I was at Service desk, arrived a lot of people who were in my same situation, with the exception that I've arrived with the door still open.
The funny thing, is that when boarding my rebooked flight we took a bus, and whe where headed to another terminal in a very long trip, to finally going up a ladder of a finger, to enter the aircraft.
Is that the way of working at AF and CDG? I come from LH/LX, and I find it a total shame.
The fact is that I've arrived from BCN, no finger, so bus at the end of the terminal. In addition I've got a change from 2F to 2D. Why on earth must I go out or airport, enter again, and pass another security control, just to connect intraeuropean?
When I arrived at the security queue, I've said to the agent that I come from a connection and I have no time, asking if she could help me to jump in security. Denied. She said that I've got enough time.
So I get out of the f***** scanners and showing 10 times in 20 meters my BP, and run to the gate. The gate was still open, and both, the gate agent and the boarding agent didn't look to me, and I was shouting them. One went to the plane across the finger, and the other closed the door, still ignoring me. Once the door was closed he said: "Too late. Go to the service desk".
So I've lost 8 hours till the next connection to Stuttgart.
Both, AF and CDG, has done nothing to help or do things a bit better, and in service desk the agent said that thas was my fault (¿!?).
While I was at Service desk, arrived a lot of people who were in my same situation, with the exception that I've arrived with the door still open.
The funny thing, is that when boarding my rebooked flight we took a bus, and whe where headed to another terminal in a very long trip, to finally going up a ladder of a finger, to enter the aircraft.
Is that the way of working at AF and CDG? I come from LH/LX, and I find it a total shame.
Last edited by datagrama; Apr 27, 2011 at 5:32 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,954
Did you have one booking or 2 separate ones ? And if a single booking, to whom did you book your flights ? Because AFAIK, 35 min is not a legal connection for CDG.
#3
Moderator: Flying Blue (Air France & KLM), France and TravelBuzz!
Join Date: Jan 2001
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#4
Original Poster
Join Date: Dec 2010
Location: Stuttgart
Programs: M&M SEN
Posts: 12
Was one booking, made by the travel service of my company with the connection offered by AF, only one booking code.
#5
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,954
Very strange indeed. I did a quick search on AF web site for a random date in may from CDG to Stuttgart and the shortest proposed connection via CDG is 50 min.
35 min is impossible at CDG, except if it is a same terminal-connection (but even those are normally not sold).
35 min is impossible at CDG, except if it is a same terminal-connection (but even those are normally not sold).
#6
Original Poster
Join Date: Dec 2010
Location: Stuttgart
Programs: M&M SEN
Posts: 12
Yes, really strange all together.
But I'll avoid CDG, I've read a lot of stories here about CDG and short connections.
I'll made a complaint to AF, maybe they give me 500 miles or nothing...
But I'll avoid CDG, I've read a lot of stories here about CDG and short connections.
I'll made a complaint to AF, maybe they give me 500 miles or nothing...
#8