I recently rented a car for the day from london , U.K . Being from Sydney It was a bit of a worry but had to be done . Both my mum and wife wanted to see Stonehenge and with two kids there was no other way to get there. Being a platinum sixt member and hertz PC member I went with simply which was the cheapest and convenient and it was sixt.

I was upgraded to a nice silver mercedes which was a 3 level up from my booking. All was fine until the next day I woke up and the tyre was flat. Dead flat. I contacted the location and they sent a tow truck to retrieve the car. I was also informed I would be charged for a new tyre. Funny enough a story I read on FT before I left with someone else having the same problem and being charged for a new tyre in Italy .

http://www.flyertalk.com/forum/hertz...flat-tire.html

I tried arguing my point with the location manager but it was going nowhere .

Anyway arrived back home to a letter requesting further information from me . Basically asking my side of the story. I decided to shoot gary from here a email and within 24 hours I received a email removing my responsibility from the tyre and no further investigation was needed. Now that's something to be impressed about. It really gives me faith in a company who looks and listens to its customers. I do rent alot with hertz and their customer service is annoying with their lies that's the only car available no there's no upgrades , etc. I'm really going to stick by sixt as they set the example on great customer service even after the rental has been returned. ^^^

Wow to customer service from Gary but wary that a company would only absolve you of responsibility only by going thru Gary.

I recieved a letter asking for my side of the story before any charges were made. Compared to the hertz issue this shows the difference between hertz and sixt CS

Hi Shanye2233, It's great that we could help you out. We are an honest company who deal with the facts of every query and make sure you have the best hire Feel free to contact me, Gary or Tom when you are looking to hire next time with Sixt. We will ensure you have the best Sixt welcome. All the best, Matt