I recently rented a car for the day from london , U.K . Being from Sydney It was a bit of a worry but had to be done . Both my mum and wife wanted to see Stonehenge and with two kids there was no other way to get there. Being a platinum sixt member and hertz PC member I went with simply which was the cheapest and convenient and it was sixt.

I was upgraded to a nice silver mercedes which was a 3 level up from my booking. All was fine until the next day I woke up and the tyre was flat. Dead flat. I contacted the location and they sent a tow truck to retrieve the car. I was also informed I would be charged for a new tyre. Funny enough a story I read on FT before I left with someone else having the same problem and being charged for a new tyre in Italy .

http://www.flyertalk.com/forum/hertz...flat-tire.html

I tried arguing my point with the location manager but it was going nowhere .

Anyway arrived back home to a letter requesting further information from me . Basically asking my side of the story. I decided to shoot gary from here a email and within 24 hours I received a email removing my responsibility from the tyre and no further investigation was needed. Now that's something to be impressed about. It really gives me faith in a company who looks and listens to its customers. I do rent alot with hertz and their customer service is annoying with their lies that's the only car available no there's no upgrades , etc. I'm really going to stick by sixt as they set the example on great customer service even after the rental has been returned. ^^^