What should I do with award booking if I am not able to travel?
Jul 6, 2006, 4:38 am
#1
Original Poster
Join Date: Aug 2003
Location: Singapore
Programs: SIA Solitaire PPS, IHG Royal Amb, Hyatt Globalist, Bonvoy Gold, Hilton Hhonor Gold
Posts: 2,208
What should I do with award booking if I am not able to travel?
Hi
I got an award ticket from SIN-BKK-SIN which is issued and flight confirmed. The problem is that I need to travel by end July which I am not able to do so. I am willling to forgo the miles used and the airport fees. But when I speak to the KF CS Officer, it seems that he is making life very difficult for me:
a) He says that he is not able to cancel the flights and leave it as open ticket as the ticket is expiring. By cancelling the flights, he will have to perform refund of ticket. As the miles used for redemption has expired, it cannot be credited back and on top of that, I have to pay a service fee for refund.
b) If I do not travel the dates indicated, there will be a no-show fee charged.
Is SQ dying to get me on-board the plane?
Any experience or thoughts on this issue? Thanks for all your time to provide your experience and thoughts.
I got an award ticket from SIN-BKK-SIN which is issued and flight confirmed. The problem is that I need to travel by end July which I am not able to do so. I am willling to forgo the miles used and the airport fees. But when I speak to the KF CS Officer, it seems that he is making life very difficult for me:
a) He says that he is not able to cancel the flights and leave it as open ticket as the ticket is expiring. By cancelling the flights, he will have to perform refund of ticket. As the miles used for redemption has expired, it cannot be credited back and on top of that, I have to pay a service fee for refund.
b) If I do not travel the dates indicated, there will be a no-show fee charged.
Is SQ dying to get me on-board the plane?
Any experience or thoughts on this issue? Thanks for all your time to provide your experience and thoughts.
Jul 6, 2006, 8:36 am
#2
Join Date: Jan 2005
Posts: 190
I think you might be able to pay to extend the ticket for about.. another 6 months, but on the other hand I don't really think SQ would charge a no-show fee if you called them to cancel the ticket beforehand. Your best bet might be to call again, getting another service officer could make a world of difference.
Jul 6, 2006, 10:48 am
#3
Join Date: Mar 2006
Programs: SQ PPS QPP1 , CXGold
Posts: 122
Trust me, if you really cannot travel and do not wish to extend the ticket, just go with the no show. SQ will NOT ask you to pay the no show fee UNLESS you have decided to extend the ticket after the travel date.
Jul 6, 2006, 11:44 am
#4
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
SQ award tickets are valid for one year from date of issue. Or at specially marked dates.
If you do not use this ticket, and it goes beyond the issue date, then you will be SOL and basically forgo that ticket.
If you no-show, then you will lose all taxes paid.
If you send in refund, you will get taxes back but will be subjected to refund fee. And you don't even get your points back.
So... maybe just for the fun of it.. take a day trip to BKK, have a massage and a meal and fly back the same day. Better that, than nothing at all.
If you do not use this ticket, and it goes beyond the issue date, then you will be SOL and basically forgo that ticket.
If you no-show, then you will lose all taxes paid.
If you send in refund, you will get taxes back but will be subjected to refund fee. And you don't even get your points back.
So... maybe just for the fun of it.. take a day trip to BKK, have a massage and a meal and fly back the same day. Better that, than nothing at all.